Skype for Business

Skype for Business is Michigan Medicine's primary, non-clinical business communication tool for Instant Messaging (IM), screen sharing, and audio/videoconferencing - known as Dial-in Conferencing. It has seamless integration with the Microsoft Office suite of applications, which includes the various business apps we use on Core devices - Word, Excel, PowerPoint, and Outlook - and is safe for Protected Health Information or PHI.


Skype for Business is available as a "client" (i.e. installed on Core laptops and desktops) and as a mobile app for iOS and Android devices.

Skype for Business Mobile

Skype for Business Mobile

Skype for Business is available on all smartphones or tablets that are enrolled in Michigan Medicine's mobile device management system "Workspace ONE" Intelligent Hub (formerly known as AirWatch).

Features of the mobile app:

  • Users are able to continue an IM conversation on their smartphone that was initiated on a desktop workstation and vice versa - without interruption. This is a great feature if you are in the middle of an IM conversation on your workstation, for example, and need to leave and move to a different location. Simply log in to the app on your mobile device and pick up the conversation where you left off.
  • Mobile access includes "Conversation History" whereby all IM conversations are retained for three days in a dedicated Outlook folder labeled "Conversation History." This folder can be found on both the mobile device  and your workstation. Be careful not to move any other email messages into this folder to save them, because the contents are deleted after three days and cannot be recovered. IM conversations will typically appear in your Outlook folder within a few minutes, but the timing depends on location and network connection.
  • Away from your workstation when someone IMs you? No problem. Outlook will send you an email message notification that you missed an IM. Open Skype for Business and continue the conversation.

Note: The Skype for Business app must be downloaded and installed from the Michigan Medicine Apps Store. The icon for the Michigan Medicine Apps Store will appear on your screen once you are enrolled in Intelligent Hub. To enroll yourself, see the Quick Links below. For assistance, visit Help Me Now location

Dial-in Conferencing

Dial-in Conferencing

With dial-in conferencing, you can easily set up or join an online videoconference directly through your Outlook calendar. Simply select "New Skype Meeting" in your Outlook calendar to begin. Have a look at all the features in the Skype for Business: Dial-In Conferencing Quick Reference Guide.

Mac Users: Mac users who do not already have Skype for Business installed will need to download and install it. See these step-by-step instructions for downloading and installing Skype for Business from the Michigan Medicine App Store.

To Note:

  • The App Store is located on the dock next to the trash can.
  • Be sure to select Skype for Business 16.2 (not Skype) to install.

How Do I Get Started?

Visit the HITS Knowledgebase to find instructions on installing and using Skype for Business.