HITS Managed Computing Service

The HITS managed computing service offers options for your PC and Mac general computing devices that help ensure your computer has the most up to date security and software updates, and device management features.

HITS Managed Computing Options

Windows:

  • CoreImage
  • Kiosk
  • Flex

Mac: 

  • CoreMac

HITS Managed Computing Product Features

HITS offers four managed computing options: CoreImage, CoreMac, Kiosk, and Flex. Visit the Imaged Workstations wiki page to see the features and determine which one is right for you. 

Support

When contacting HITS for support, you will be asked for the TermID of your computer. All HITS managed computing devices are assigned a unique eight character terminal ID (TermID). Generally, managed computing devices have a physical tag attached to the outside of the computer, also known as an asset tag, featuring the TermID. They can also be identified in the operating system settings. 

Microsoft Windows

Windows 10

Windows 10 is currently being deployed across Michigan Medicine.

More information:

Windows 10 project page for information about the deployment timeline and what you can expect with the change.

Windows 7

There may be devices continuing to use Windows 7 if applications are not supported by Windows 10. See the HITS Knowledgebase article on Windows 7 for more information.

Enterprise Software Applications

As part of the managed general compute environment, some software packages are installed or available for installation through HITS.

Microsoft Office

Michigan Medicine uses the Microsoft Office Suite of applications, including:

  • Word

  • Excel

  • PowerPoint

  • Access

  • Outlook

  • OneNote

  • Publisher

Microsoft Visio and Microsoft Project are not part of the suite and licenses for these applications must be purchased separately. Information and request forms can be found on the ITS Microsoft Products page.

Currently, Core devices are provisioned with the Office 2016 version unless a workflow or other application requires an older version of Office.

Adobe Creative Cloud

Michigan Medicine faculty and staff who use a managed general compute device have access to the following Adobe Creative Cloud products:

  • Acrobat Pro DC

  • Photoshop

  • Illustrator

  • InDesign

  • Dreamweaver

  • Flash

Because Michigan Medicine has signed an Enterprise License Agreement (ELA) with Adobe to cover these products for installation on Michigan Medicine devices, individuals and departments should not purchase or manually install this software independently.

*Note that the successful installation of these products on systems which already have older versions installed will result in an upgrade to the newer version. Installations of the older version along with the newer CS6 version are not possible.

Request Adobe Creative Cloud Products

Software Procurement

Requesting Software & App List

Software that is not included in the managed general compute standard software needs to be purchased by your department. Health Information & Technology Services (HITS) will then assist in having that software packaged and available for distribution in the Michigan Medicine network.

To verify that the software you need is available as part of the managed general compute standard software, please see the Michigan Medicine list of Packaged Applications (app list) on the Knowledgebase.

To request a software application that has already been packaged and is available according to the Michigan Medicine Packaged Applications List, you need to submit a customer service request (CSR). Please go to Get Help to see all the ways to get in touch with the HITS Service Desk.

If it is not on the list, Desktop software may be procured in a variety of ways*:

  1. ITS: Departmental Purchases

  2. ITS Software Licensing and Distribution: Licensed software products for use on university-owned computers

*All software purchases must be made in compliance with SPG 601.03-3

Once the purchase has been made (or if it is already on the available list), contact HITS for implementation by going to Get Help and submitting an online request, or by contacting the HITS Service Desk.

Software Requests for personal use on Non-University Owned Machines

Application Software or Application Systems

If you or your department has a need for new, large-scale application software or systems:

  • Departmental staff or faculty members contact their department administrator with their needs.

  • Hospital department administrators may take these requirements forward to a HITS representative to determine next steps.

  • HITS will assist the department in completing the need processes, such as RFI (Request for Information), RFP (Request for Proposal), and capital funding requests.

For products over $5,000, you will need to follow the Capital Budget Office's process for securing capital funding.

Security

Anti-Virus Protection

Windows: Microsoft's Forefront Endpoint Protection (FEP) 2010 is the current antivirus application on managed general computing devices. This is called "System Center Endpoint Protection" or SCEP in future versions. More information can be found in the Knowledgebase.

Mac: Sophos Anti-Virus is the current antivirus application on CoreMac computers and it protects computers against viruses. More information can be found in the Knowledgebase.

Administrative Access

Users of managed general computing devices have the option to request administrative access to their machine. Contact the HITS Service Desk to find out more by going to Get Help.

Internet Browsers

Windows: Internet Explorer 11  (IE) is the default web browser used on Windows managed computing  devices. Google Chrome and Edge are also available on Windows 10 devices.

Some general computing devices remain on earlier versions of IE because they use clinical applications that are not yet certified to work with version 11.  

Mac: Safari web browser is the default web browser on CoreMac and iOS devices. Google Chrome is also available.

Security policies may redirect a website to open in a different browser depending on the nature of the website. The “Google Chrome Legacy Browser Support” component may push users into Google Chrome when they navigate to Google websites from within IE. Similarly, visiting a number of clinical websites (or ones ending in “med.umich.edu”) will force users into IE from Google Chrome.