Michigan Medicine employees are provided with standard configured desktop computers, laptops, or tablets referred to as CoreImage or CoreMac machines.
The Core is a standard software configuration for desktop, laptop, and tablet computers, providing the software tools, security features, and device management features that are required to enable a reliable, secure, and supportable computing environment. This configuration is incorporated into an "image" that can be quick applied to an existing device as a single installation.
- Managed computers running the Windows operating system and are often called CoreImage, or simply Core, devices.
- Managed computers running the Macintosh operating system and are often called CoreMac, or also simply Core, devices.
Core workstations are assigned a unique eight character terminal ID (TermID). Generally, Core workstations have a physical tag attached to the outside of the computer featuring the TermID, but they can also be identified in the operating system settings. The TermID number also provides information about the machine: the first two characters indicate the device type (LT for laptop, WS for workstation), the next two or three represent the department, and the remaining characters are used to uniquely specify the particular device.
Almost all Michigan Medicine CoreImage devices are currently using the Windows 7 operating system. If you are new to Michigan Medicine, and would like to have more information, see the HITS Knowledgebase article on Windows 7.
Enterprise Software Applications
As part of the Core environment, some software packages are installed or available for installation through HITS.
Michigan Medicine uses the Microsoft Office Suite of applications including
Microsoft Visio and Microsoft Project are not part of the suite and licenses for these applications must be purchased separately, information and request forms can be found on the ITS Microsoft Products page.
Currently, Core devices are provisioned with the Office 2016 version unless a workflow or other application requires an older version of Office.
Adobe Creative Cloud
Michigan Medicine Faculty and Staff who use a CoreImage device have access to the following Adobe Creative Cloud products:
• Acrobat Pro DC
Because Michigan Medicine has signed an Enterprise License Agreement (ELA) with Adobe to cover these products for installation on Michigan Medicine devices, individuals and departments should not purchase or manually install this software independently.
*Note that the successful installation of these products on systems which already have older versions installed will result in an upgrade to the newer version. Installations of the older version along with the newer CS6 version are not possible.
Requesting Software & App List
Software that is not included in the Core set needs to be purchased by your department. Health Information & Technology Services (HITS) will then assist in having that software packaged and available for distribution in the Michigan Medicine network.
To verify that the software you need is available as part of the Core set, please see the Michigan Medicine list of Packaged Applications (app list) on the Knowledgebase.
To request a software application that has already been packaged and is available according to the Michigan Medicine Packaged Applications List, you need to submit a customer service request (CSR). Please go to Get Help to see all the ways to get in touch with the HITS Service Desk.
If it is not on the list, Desktop software may be procured in a variety of ways*:
- ITS: Departmental Purchases
- ITS Software Licensing and Distribution: Licensed software products for use on university-owned computers
*All software purchases must be made in compliance with SPG 601.03-3
Once the purchase has been made (or if it is already on the available list), contact HITS for implementation by going to Ask For Help and submitting an online request, or by contacting the HITS Service Desk.
Software Requests for personal use on Non-University Owned Machines
Visit the U-M Computer ShowCase's Purchasing Software page.
Application Software or Application Systems
If you or your department has a need for new, large-scale application software or systems:
- Departmental staff or Faculty members contact their department administrator with their needs.
- Hospital Department administrators may take these requirements forward to a HITS representative to determine next steps.
- HITS will assist the department in completing the need processes, such as RFI (Request for Information), RFP (Request for Proposal), and capital funding requests.
- For products over $5,000, you will need to follow the Capital Budget Office's process for securing capital funding.
Device Identification & Tracking
HITS tracks the devices it issues with unique numbers placed on the device, this is used to help identify your device in several instances.
The following computing devices are tracked by serial number, Term ID, and asset tag.
- Desktop PCs
- Laptop PCs
Asset tags are stickers with unique numbers placed directly on the device. The Hospitals and Health Centers use yellow asset tags; the Medical School uses blue asset tags.
When submitting an online request for help or speaking with the Health Information & Technology Services (HITS) Service Desk, you may be asked to provide the serial number, Term ID, or asset tag number.
On a CoreImage Desktop PC or Laptop PC you can also find the asset tag using the following method:
- Click on the Start button in the lower left hand corner of your screen.
- Select Workstation Information.
- Click the Hardware tab. The screen will display your computer's serial number, Term ID, and asset tag number.
Microsoft's Forefront Endpoint Protection (FEP) 2010 is the current antivirus application on CoreImage computers and part of System Center Configuration Manager (SCCM). Microsoft has renamed its anti-virus/malware program and having moved to the Microsoft SCCM 2012, the program will be called "System Center Endpoint Protection" or SCEP. More information can be found in the knowledgebase.
Sophos Anti-Virus is the current antivirus application on CoreMac computers and it protects computers against viruses, works and other woftware attacks. More information can be found in the knowledgebase.
Users of CoreImage devices, as well as users of Macs with the MedCore image, generally do not have administrator rights on their workstation. This configuration prevents users from manually installing any additional software on the machine. Users requesting to be granted permanent administrator rights to such a machine must submit a completed HITS CoreImageAdminRights SLA Form form to HITS.
Internet Explorer (IE) is the default web browser used on CoreImage devices; Google Chrome has been provided as an alternate browser because some websites do not work well with IE. IE is not available for CoreMac devices. The Safari web browser is available on Mac OS and iOS devices.
While most CoreImage workstations have IE 11, some workstations have had to remain on earlier versions of IE because they use clinical applications that are not yet certified to work with version 11. With IE 11, UMHS CoreImage workstations continue to receive the security updates and technical support needed.
Security policies may redirect a website to open in a different browser depending on the nature of the website. The “Google Chrome Legacy Browser Support” component may push users into Google Chrome when they navigate to Google websites from within IE. Similarly, visiting a number of clinical websites (or ones ending in “med.umich.edu”) will force users into IE from Google Chrome.