Personal Devices

Support for personal devices at Michigan Medicine.

We recommend using a Michigan Medicine-managed device to access networks, applications, and data. This guide covers the access and support available for personal devices, including laptops or phones.

Secure your Personal Device

You play an important role in keeping our data and networks secure. This means setting a strong password, keeping software up-to-date, backing up data, choosing appropriate privacy and access settings, and choosing the networks you connect to. 

Access Michigan Medicine software, tools, and email

Windows Virtual Desktop

Our Windows Virtual Desktop (WVD) service allows you to access the following from a personal Windows or Mac computer without requiring access to the VPN:

  • Full MiChart client
  • Michigan Medicine email through the Outlook client
  • Shared Storage such as H:\, S:\, T:\ and R:\ drives
  • Internal websites
  • Microsoft Office applications
  • OneDrive
  • Packaged Applications

Michigan Medicine Email

Michigan Medicine email be accessed from any web browser by visiting and authenticating with your password and Duo. Additionally, you can use our Windows Virtual Desktop service to access the full Outlook client. For more detailed information on the ways to access Michigan Medicine email on a personal computer, see the Help Center knowledge article: How to access your Michigan Medicine mailbox from a personally owned PC or Mac.

Supported Software and Services

Software and Services commonly supported by ITS include: 

  • Dropbox
  • Wolverine Access
  • Duo
  • M-Pathways
  • M-Marketsite
  • UMICH Google Mail
  • Level-1 (UMICH) Account Creation and Passwords

MiChart and Clinical Applications

Access MiChart and other clinical applications from a personal device by signing in at or logging in to a Windows Virtual Desktop (WVD).

Get Support

Support for Personal Computers

U-M's Tech Repair service can replace damaged components (e.g., screens, keyboards) and provide software support (e.g., Drivers, Updates, Virus Remediation). 

The Michigan Medicine Help Center provides access to helpful resources and tools to help you stay connected. The HITS Service Desk provides support limited to the items listed in this guide when connecting to Michigan Medicine tools from your personal computer. 

Request a Michigan Medicine managed device or work with your department to get access to a Michigan Medicine managed computer.

Support for Personal Printers

HITS does not support personal printers either at home or for use onsite at our Michigan Medicine buildings. We are unable to help you connect your computer to a personal printer. If you need to print while working remotely HITS can assist with configuring a HITS Managed computer with printing to a managed onsite printer. If you are using a HITS CoreImage PC or Kiosk PC, you can connect onsite printers to your device using our PrinterLogic application.

Personal and Michigan Medicine managed devices

What is considered a 'personal device?'

Devices are considered personal if they are purchased with personal funds that are not reimbursed by Michigan Medicine grants or shortcodes. You may sometimes hear support staff refer to this as BYOD (bring your own device).

What is considered a ‘Michigan Medicine managed device?’

A managed computer has the Michigan Medicine organizational management and security software installed via Microsoft Intune. This provides a reliable, secure, and supportable computing environment.​ The definition of a managed device was updated and clarified in the spring of 2024. Personal phones and tablets with MDM, while secure and able to access many Michigan Medicine resources, are not considered managed.

Managed device examples: 

Non-managed device examples:

  • A personal device, like a phone or tablet, with MDM.
    •  Personal phones and tablets cannot be considered managed. However they do still allow a secure connection to MiChart with Haiku & Canto or to M365 applications.
  • Grant-owned equipment
  • Equipment reimbursed by Michigan Medicine (e.g., Macbook purchased from the U-M Tech Shop that was then reimbursed by departmental funds).
    • NOTE: U-M does not allow for PCard purchases to pay for technology devices, including laptops, tablets, or cell phones (see SPG).