Enterprise Content Management

Enterprise Content Management (ECM) is technology, strategy, and methods used to capture, manage, access, integrate, measure, and store information. Consider it your IT umbrella for document management.

What can ECM do for you?

Help you take control of your documents.

  • Capture any type of document (paper, electronic, data), from any location, regardless format. Our systems captures and organizes with minimal human interaction.
  • Manage and automate many of the predictable, repeated steps in your processes while optimizing data flow. Work digitally - retrieve documents by searching for any words or phrases, create and track revisions.
  • Access from anywhere content is available whether directly in OnBase or from other applications (e.g. MiChart, Outlook)
  • Integrate with other applications (MiChart, Outlook), OnBase acts as a repository, intelligently liking the documents and data within OnBase to the other applications. Users don't need to switch between applications to view documents in OnBase.
  • Measure and monitor, build progress reports, generate realtime metrics, be ready for an audit.
  • Store information in a centralized place, removing the need to manage content across a variety of databases, systems, and physical storage locations.

How is ECM used at Michigan Medicine

Documents and data are imported into OnBase, then made available to view in various applications.

Why use ECM?

  • Improves patient safety through reducing risk issues due to missing, incomplete, illegible forms.
  • Aligns with Michigan Medicine goals with the Michigan Medicine Vision of better leveraging data and technology across the total enterprise as well as the VMI initiative. Getting more out of an enterprise wide solution with a known vendor makes strategic and common sense.
  • Reduces cost buy not having to pay for storage costs for documents, not having to print them out to have easy access to them, allows staff to get on with important work rather than searching for bits of paper- all reduces cost.
  • Increases satisfaction while reducing staff frustration with IT, and aligns with the Michigan Medicine Strategic Plan initiative of creating the ideal patient care experience by increasing patient safety, and minimizing compliance and risk issues.
  • Helps us move towards HIMSS Level 7, all clinically relevant documents must be available in the EHR within 24 hours of creation; the current paper printing and scanning process can take up to 72 hours- that's why the work we are doing to accept more system feeds and data directly to stop paper being created in the first place is so important.