HITS is making it easier for customers to get IT support in 2020

01/10/2020

​HITS has released chat support and Help Me Now scheduling on the Service Portal.

Introducing Chat Support

After high demand from our customers, HITS is implementing new features and improvements such as chat support and Help Me Now online check-in to the Service Portal.

The new chat feature will let customers skip the call queue and chat directly with a HITS associate.

Chat support will be open Monday through Friday from 8 am to 4 pm, excluding U-M Holidays, and is open to anyone with a Level 2 password.

Customers can access chat by clicking on the "Chat with Us" icon on the Service Portal or, if they are on a Windows device, clicking on the Windows logo at the bottom left of the screen and selecting "HITS Chat Support" at the top of the programs list.

Skip the Line with Help Me Now Online Check-in

For customers who want to visit one of our three Help Me Now locations, they are now able to schedule an appointment and skip the wait line. Customers can check-in online or see how long the line is at each location 

North Campus Research Complex (HMN@NCRC)

Taubman Health Sciences Library (HMN@THSL)

  • Where:  THSL Room 4020(across from the Cafe next to the main entrance)

  • When:  Monday - Friday 8am - 5pm

Towsley Center for Continuing Medical Education (HMN@Towsley)

  • Where: Towsley Center, G2413 (near the UH cafeteria, South from the Fork statue about 100 feet)

  • When:  Monday - Friday 8am - 5pm

Services & Support