IA Notice: Bomb threat emails sent nationwide, including U-M


Bomb threats have been made via email across the country, including here at the University of Michigan. The FBI is investigating and working with law enforcement. According to several media reports, officials are saying that these emails are not believed to be credible.

Security, Services & Support

Protecting medical devices from cybersecurity threats


Medical devices capable of transmitting health information and connecting to Michigan Medicine’s networks offer improvements to the effective delivery of patient care, but they also may introduce privacy and security concerns.

Clinical, Security, Services & Support

Hyperion IR (Brio) to be retired and replaced by Toad Data Point


Please be advised that Hyperion IR (Brio) query officially retires on Dec. 21. Toad Data Point Professional is the recommended replacement tool.

Services & Support

“Help Me Now” Hours for 2018-19 Holiday Season


During the upcoming holiday season, Help Me Now will observe the following schedule:

A decorative image that reads "Making a Difference: Be Inspired."

Making a Difference: November 2018 Highlights


Aaron Glenn, business systems analyst, was recognized for his work in creating a more inclusive environment at Michigan Medicine.

Clinical, Services & Support
Enriching Scholarship logo

Enriching Scholarship 2019 announced, call for proposals


This four-day event from May 6-9, 2019, focuses on improving teaching, learning, and research through the effective integration of technology and pedagogy.

Education, Services & Support

IA Notice: Check Google Chrome for pending updates


Updates to Google Chrome normally happen in the background when you close and reopen Chrome. If you seldom close and reopen Chrome, you may be missing important security updates. Check the icon in the upper right corner of any Chrome window to see if updates are pending. If there are pending updates, install them.

Security, Services & Support

Please support the United Way


As we get into the season of giving, let’s not forget those who struggle each day for a meal, a place to sleep safely, and warm clothing. 

Services & Support

Annual distribution of U-M's Alcohol and Other Drug Policy


The University of Michigan strives to maintain a campus community free of the adverse effects from the misuse and abuse of alcohol and other drugs.

"How Can We Help?" HITS Service Portal Offers Hundreds of Convenient Self-Service Options


HITS now offers hundreds of online, self-service options that empower members of the Michigan Medicine community to initiate many common IT product and service requests directly – enabling users to “skip the wait,” and ensuring better, faster service by prompting the collection of more complete information whenever a request is initiated.

Services & Support
Ryan Henyard

Wolverine Express forges college path for Michigan communities


To help other students in the state see college and U-M as a possibility, faculty and staff recently visited Battle Creek Central High School on the Wolverine Express, including HITS staff member Ryan Henyard.


IA Notice: Student part-time job scam


A number of U-M students recently received a scam email telling them about a fake research job they can do in their spare time to earn extra money. 

Education, Research, Security
mobile phone

IA Notice: International robocall scam targeting Chinese visitors and immigrants


People across the country, including members of the university community, are receiving scam robocalls in Mandarin. 

Security, Services & Support

HITS Implements BCC field in Outlook


Beginning November 19, HITS will implement a change to make the Blind Courtesy Copy, or BCC, option more visible to users of the Outlook client on HITS-managed CoreImage and Flex Windows computers.


Services & Support
Lousayni Benson, a recent apprentice who was recently hired fulltime

HITS partners with WCC to offer apprenticeship program for aspiring IT professionals


Apprenticeships are typically associated with the skilled trades. You might first think of a plumber or electrician apprentice? Or maybe a welder or carpenter?

Education, Services & Support
HEDW logo

U-M to host the 16th annual Higher Education Data Warehousing Forum Conference


The Higher Education Data Warehousing Forum (HEDW) is a network of higher education representatives dedicated to sharing knowledge about data management, best practices, data warehousing designs, institutional reporting strategies and more. 

Services & Support

HITS “Help Me Now” walk-in centers to close for Thanksgiving holiday


All three "Help Me Now" walk-in centers will close at 5 p.m. on Wednesday, November 21, and will re-open at 8 a.m. on Monday, November 26.

Services & Support

Skype for Business Dial-in Conferencing now available to all of Michigan Medicine


Beginning Thursday, Nov. 8, Skype for Business “dial-in conferencing” will be available to all of Michigan Medicine as the organization’s primary business communication tool for audio/video conferencing.

Services & Support

Issue affecting "search" functionality on certain internal Michigan Medicine websites now resolved


HITS has resolved an issue that was impacting "search" on a variety of internal Michigan Medicine websites.

Services & Support
email phish

Phishing mitigation: Modifications coming to Microsoft Exchange external email banner


Microsoft Exchange was recently configured so that a banner message appears on all emails originating outside of U-M when they include an attachment or web link. This change was in response to the significant number of increasingly sophisticated email scams across Michigan Medicine.


"Search" function not working on several Michigan Medicine internal websites


HITS is working to resolve an issue that is causing the "search" function to fail on a variety of internal Michigan Medicine websites.

Services & Support
The American flag with dog tags that read "U-M"

Profiles in IT: A special Veterans Day edition


Military training prepares veterans for a career in IT by requiring technical proficiency, while teaching about teamwork, tenacity, leadership, and more. Veterans’ diverse backgrounds and knowledge demonstrate attention to detail, perseverance, and vibrancy focused on creating brighter futures at the University of Michigan. 

Clinical, Education, Research, Security, Services & Support
Cortez Liley, Debra McCaffrey, Elaine Lauerman

The sixth annual NCRC Expo: A time to connect


Giveaways, popcorn, games, treats, and much more! The 6th Annual North Campus Research Complex (NCRC) Expo was on October 16, 2018, and brought together hundreds of researchers and their NCRC partners, including Health Information Technology and Services (HITS).

Research, Services & Support

Information security policy revised and approved


The revised University of Michigan policy Information Security (SPG 601.27) was recently approved, along with a number of new Information Technology Standards, and will be phased in over the next two years. The policy, which is included in the university’s Standard Practice Guide, and its accompanying standards represent the most comprehensive revision of the institution’s information security program since its inception over a decade ago.


MiChart upgrade a success!


The recent upgrade for MiChart to Epic's version 2018 was a success - and completed in record time.

Clinical, Services & Support