On March 1, HITS will introduce an improved process to serve Michigan Medicine faculty and staff who need to order many common computer hardware items and devices.*
Feedback from users was integral to developing the new catalog item/ordering system, which is intended to deliver an improved user experience.
By logging in to the HITS How Can We Help? Portal (help.medicine.umich.edu), clicking “Request Something,” then following the resulting prompts – users will be guided through a new, streamlined process that more closely resembles the “shopping cart” process common to commercial sites such as Amazon or eBay.
In conjunction with this change:
- The legacy “Michigan Medicine Department IT Purchasing” site (mmdp.med.umich.edu) will be be discontinued, and visitors will be redirected to use the new site.
M-Marketsite (available via Wolverine Access) will continue to be available, but Michigan Medicine staff who wish to order common computer hardware and/or devices are strongly encouraged to use the new method.
This new method provides many advantages over our legacy systems, including:
“One-stop shopping” for all HITS services and products (now including hardware and devices)
Ability to order both Mac and PC devices and accessories
Built-in workflows designed to streamline the ordering process
Automatic notifications for managers when their staff place orders
Enables customers and managers to track order progress – from request to fulfillment
Our new device ordering Service Catalog item is just the latest in a growing portfolio of DIY “Service Catalog” items HITS is making available on its online portal, all of which are designed to empower customers, and expedite service delivery, by consolidating, simplifying, and automating many standard requests.
As always, if users need to place an order for an item (or combination of items) that is “non-standard” (i.e. not available in the catalog) – HITS staff will be available to provide advice and assistance.
Additional information and instructions about the new process are available on the HITS Knowledgebase.
If anyone has any questions or concerns, or experiences any difficulties while using the new process, please advise them to reach out to HITS as follows:
Click the HITS online customer service portal
Call the HITS Service Desk 24/7 at 734-936-8000
Visit one of the HITS “Help Me Now” sites
*Includes printers. Excludes pagers, and phones.