News

Lousayni Benson, a recent apprentice who was recently hired fulltime

HITS partners with WCC to offer apprenticeship program for aspiring IT professionals

11/16/2018

Apprenticeships are typically associated with the skilled trades. You might first think of a plumber or electrician apprentice? Or maybe a welder or carpenter?

Education, Services & Support
HEDW logo

U-M to host the 16th annual Higher Education Data Warehousing Forum Conference

11/15/2018

The Higher Education Data Warehousing Forum (HEDW) is a network of higher education representatives dedicated to sharing knowledge about data management, best practices, data warehousing designs, institutional reporting strategies and more. 

Services & Support

HITS “Help Me Now” walk-in centers to close for Thanksgiving holiday

11/12/2018

All three "Help Me Now" walk-in centers will close at 5 p.m. on Wednesday, November 21, and will re-open at 8 a.m. on Monday, November 26.

Services & Support
skype

Skype for Business Dial-in Conferencing now available to all of Michigan Medicine

11/05/2018

Beginning Thursday, Nov. 8, Skype for Business “dial-in conferencing” will be available to all of Michigan Medicine as the organization’s primary business communication tool for audio/video conferencing.

Services & Support

Issue affecting "search" functionality on certain internal Michigan Medicine websites now resolved

11/02/2018

HITS has resolved an issue that was impacting "search" on a variety of internal Michigan Medicine websites.

Services & Support
email phish

Phishing mitigation: Modifications coming to Microsoft Exchange external email banner

11/02/2018

Microsoft Exchange was recently configured so that a banner message appears on all emails originating outside of U-M when they include an attachment or web link. This change was in response to the significant number of increasingly sophisticated email scams across Michigan Medicine.

Security

"Search" function not working on several Michigan Medicine internal websites

10/31/2018

HITS is working to resolve an issue that is causing the "search" function to fail on a variety of internal Michigan Medicine websites.

Services & Support
The American flag with dog tags that read "U-M"

Profiles in IT: A special Veterans Day edition

10/30/2018

Military training prepares veterans for a career in IT by requiring technical proficiency, while teaching about teamwork, tenacity, leadership, and more. Veterans’ diverse backgrounds and knowledge demonstrate attention to detail, perseverance, and vibrancy focused on creating brighter futures at the University of Michigan. 

Clinical, Education, Research, Security, Services & Support
Cortez Liley, Debra McCaffrey, Elaine Lauerman

The sixth annual NCRC Expo: A time to connect

10/30/2018

Giveaways, popcorn, games, treats, and much more! The 6th Annual North Campus Research Complex (NCRC) Expo was on October 16, 2018, and brought together hundreds of researchers and their NCRC partners, including Health Information Technology and Services (HITS).

Research, Services & Support
security

Information security policy revised and approved

10/29/2018

The revised University of Michigan policy Information Security (SPG 601.27) was recently approved, along with a number of new Information Technology Standards, and will be phased in over the next two years. The policy, which is included in the university’s Standard Practice Guide, and its accompanying standards represent the most comprehensive revision of the institution’s information security program since its inception over a decade ago.

Security
michart

MiChart upgrade a success!

10/29/2018

The recent upgrade for MiChart to Epic's version 2018 was a success - and completed in record time.

Clinical, Services & Support

Email extortion scams continuing with variations

10/25/2018

We are continuing to get reports of members of the U-M community receiving extortion emails from scammers claiming to have incriminating evidence of inappropriate online behavior. We are hearing a lot of questions and concerns about this and suspect that some of you may also be hearing from your colleagues.

Security, Services & Support
intelligent_hub_logo

AirWatch is now “Intelligent Hub”

10/25/2018

AirWatch, the mobile device management (MDM) solution provided by Michigan Medicine to protect mobile devices that connect to secure resources, has a new name: “Intelligent Hub.”

Services & Support
michigan medicine logo

Michigan Medicine again named one of the 'best and brightest' companies to work for

10/24/2018

Michigan Medicine has once again been named one of the “Best and Brightest” companies to work for in Metropolitan Detroit! The recognition was recently given by the National Association of Business Resources for the organization’s commitment to excellence in human resources and employee enrichment.

service_desk_volunteer_stephanie_dascola

HITS staff-volunteers pitch in to help customers prepare for mandatory Duo two-factor authentication

10/23/2018

During a recent Duo "go-live,"nearly a dozen HITS staff-volunteers supplemented regular Service Desk staff – answering customers' questions and providing support during the set-up and activation process.

Services & Support
Michart

MiChart upgrade is Saturday, October 27

10/23/2018

The upgrade to Epic’s version 2018 for MiChart, Michigan Medicine’s Electronic Health Record, is scheduled for Saturday, Oct. 27, beginning at 1:30 a.m.

Clinical, Services & Support
Michigan IT Banner

Registration open for the 2018 Michigan IT Symposium

10/17/2018

Learn how members of the U-M IT community are employing technology to empower the leaders and best! Register now for the Michigan IT Symposium, where you’ll learn new skills, connect with other IT professionals, and hear from campus leaders and innovators.

Clinical, Education, Research, Security, Services & Support

Moving ahead with device rationalization

10/17/2018

Removing devices used less than an hour a day will result in major savings for Michigan Medicine. 

Services & Support

IA Notice: Beware of scams impersonating U-M executives

10/15/2018

Information Assurance (IA) has received reports in recent days of criminals sending email that appears to come from President Mark Schlissel asking U-M staff members if they are available. If the staff member responds, the scammer may follow-up, continuing to pose as President Schlissel, asking them to purchase gift cards on his behalf and send him the card redemption numbers. 

Security, Services & Support
Duo for Weblogin

Organization adopts improved login security to help protect institutional, personal data

10/10/2018

The university is taking steps to improve the security of institutional data and systems, and even personal data, by expanding the use of Duo two-factor authentication.

Security
Seven people stand in front of a glass building. They standing close together and smiling while holding a giant pair of scissors moments before cutting a blue ribbon.

Information Assurance: Michigan Medicine announces launch of Michigan Healthcare Security Operations Center

10/01/2018

Information Assurance: Michigan Medicine is proud to be among the first in the nation working with four other healthcare organizations to continuously monitor and improve cybersecurity. 

Security, Services & Support
This is the SurveyMonkey apply logo: A green illustration of the top part of a monkey's head. There are no facial features; just ears and a hair sticking up.

SurveyMonkey Apply comes to Michigan Medicine

10/01/2018

SurveyMonkey Apply allows users to more easily manage the application collection and review process.

Education, Services & Support
email alert

Extortion emails increasing at U-M

10/01/2018

Across higher ed, including the U-M community, there are increasing reports of extortion scam emails akin to ones from this summer. These scam emails usually claim that the recipient viewed pornography and demand payment (often via crypto-currency like Bitcoin) to keep this from becoming public. 

Security

HITS improves how MiChart displays on Windows 10 CoreImage laptops

09/20/2018

HITS continues to work on adapting the screen resolution on new laptop monitors so that MiChart and other applications display properly.

Services & Support
A decorative image that is navy blue with medium blue text and a yellow star. The text reads "Making a Difference. Be inspired."

Making a Difference: August 2018 Highlights

09/19/2018

Darlene Gerick, facilities coordinator/manager, was recognized for her work coordinating a major move for many HITS staff members. 

Services & Support

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