Q&A: Leveraging technology to improve the customer experience

Erik Zempel

During a recent panel discussion, "Delivering a Patient Experience Across the Continuum of Care," Barbara Rotondo, a Senior Manager in Solutions Consulting at ServiceNow, sat down with Erik Zempel, HITS Director of Performance and Improvement Management and Michael Warden, HITS Senior Director of Service Management, to gather insights on the connection between technology and the customer experience.