NOTICE: Increase in emails impersonating U-M deans and other employees


The information below was sent to U-M IT groups through email May 27, 2020. Please share this information with those in your unit as appropriate.


Rescheduled MiChart system upgrade coming June 13: Training materials available


The next MiChart upgrade is planned for Saturday, June 13. The June upgrade, rescheduled from April, is the first planned upgrade for 2020 with a goal to reduce downtime duration and impact to the organization. 


Request the GraphPad Prism License Code 2020


Learn more about the new process to request the GraphPad Prism license code, and about downloading the application on personal machines. 


NOTICE: Online extortion scams increasing during COVID-19 pandemic


The FBI's Internet Crime Complaint Center (IC3) has seen an increase in online extortion scams, and U-M is experiencing a similar increase.


‘Windows Virtual Desktop’ offers authorized users a new way to access key Michigan Medicine resources


 'Windows Virtual Desktop' is a new service that connects authorized users to a streamlined set of tools and services (including MiChart) – and is available using any device, any browser, and without the need for VPN.


NOTICE: COVID-19 phishing and scams at U-M


Members of the U-M community are reporting phishing emails related to COVID-19 that appear to come from U-M leaders.


Announcing Zoom for Health at U-M, HIPAA-aligned video conferencing


Zoom video conferencing, which launched across U-M on March 17, is now available for use with HIPAA and PHI information. Known as Zoom for Health at U-M, it can be used for patient/provider appointments, medical center meetings, and research collaboration involving patient information.

Clinical, Education, Research, Services & Support

MiChart Clinical & Aspect Training Going Virtual Starting Monday 3/30/2020


Starting Monday, March 30, faculty and staff have started to receive MiChart Clinical Applications and Aspect Call Center training through real time virtual training sessions rather than in-person.

Clinical, Education, Services & Support

Web browser security update may affect some applications


Most web browsers used by Michigan Medicine will be updating their security to fix vulnerabilities. Please contact your IT Service Provider if you experience any issues with applications that use these browsers. 

Clinical, Education, Research, Security, Services & Support

NOTICE: Protect your Zoom meetings against Zoombombing


The information below was sent to U-M IT groups via email on March 31, 2020. It is intended for all members of the university community.

Services & Support

MiChart Upgrade for April 19, 2020 Delayed


The next MiChart upgrade planned for Sunday, April 19, 2020 will be delayed.  Due to the COVID-19 event, Operations and HITS Leadership assessed the risk to the organization and will delay for a later date to be determined.

Clinical, Services & Support

IA Advisory: Action required to continue accessing applications which use Michigan Medicine SAML/SSO Identity Provider Service before April 21, 2020


Summary: This message is intended for HITS staff whose applications use the Michigan Medicine SAML/SSO Identity Provider service (


Pager-related support changes begin Wednesday, March 18, 2020


Due to the COVID-19 event, all three HITS “Help Me Now” (HMN) locations are closed until further notice. Pager assistance remains available, but the process is changing beginning Wednesday, March 18.


HITS ‘Help Me Now’ walk-up sites are closed due to COVID-19


Health Information Technology and Services (HITS) “Help Me Now” walk-in centers are closed until further notice due to COVID-19.

Clinical, Education, Research, Security, Services & Support

ALERT: IA Alert: Update Windows 10 and Server 2019 for vulnerability


The information below was sent to U-M IT groups on March 13, 2020. It is intended for U-M IT staff who are responsible for university devices or servers running Windows 10, versions 1903 or 1909, or Server Core installations of Windows Server, versions 1903 or 1909. It is also intended for individuals who use Windows 10 on their own computers.

BlueJeans logo

BlueJeans Training Sessions


In support of attending classes, events, and meetings virtually, ITS will host virtual BlueJeans training and drop-in sessions. Live sessions begin March 12 and continue through the month, with recordings to be published afterward.

NOTICE: Watch out for Coronavirus scams


Scammers are taking advantage of the fear and uncertainty surrounding the Covid-19 coronavirus.

Services & Support

Adobe Creative Cloud Maintenance Outage THIS EVENING (Friday, March 6, 6:30-9:30 p.m.)


This evening (Friday, March 6, from approximately 6:30-9:30 p.m.), Adobe will conduct server maintenance that will impact all Michigan Medicine faculty and staff who are using Adobe Acrobat Pro and/or other Adobe Creative Cloud (CC) applications.

Services & Support

IA Alert: Update Apache Tomcat for Ghostcat Vulnerability


This message is intended for U-M IT staff who are responsible for university servers with Apache Tomcat installed. This includes servers running Red Hat Linux and other Linux distributions that include Apache Tomcat.


ALERT: Update Chrome to fix three security flaws


The information below was sent via email to U-M IT staff groups on February 25, 2020. It is intended for U-M IT staff who are responsible for university devices running the Google Chrome web browser. It will also be of interest to individuals who have Chrome installed on their own devices.

Services & Support

Michigan Medicine patients have easy access to financial and medical details in MyChart


Patients can see their test results, review their visit summaries, and send messages to providers with MyChart. It’s also easy for patients to view and manage their outstanding payment balances online, without tracking down paper statements. Patients at Michigan Medicine appreciate the convenience, and have used MyChart to make over $25.6 million in online payments over three months.


ALERT: Apply Microsoft update to fix IE vulnerability


The information below was sent to U-M IT staff groups on February 11, 2020. It is intended for U-M IT staff who are responsible for university machines that have Microsoft Internet Explorer (IE) installed, as well as individuals who have IE on their own devices.


HiTS Celebrates Major Windows Upgrade Amid Ongoing Service Enhancements, Other Planned Improvements


To better meet the needs of Michigan Medicine customers, Health Information Technology & Services (HITS) has been working hard to replace devices, upgrade technology and improve services. Here’s a wrap-up:

Andrew Rosenberg, MD

Andrew Rosenberg, MD named 100 hospital and health system CIOs to know


Michigan Medicine CIO, Andrew Rosenberg MD, was recently named one of the "100 hospital and health system CIOs to know" by Becker's Hospital Review.