With the recent High Sierra operating system (OS) upgrade, some Mac devices have been restarting and receiving the error "macOS could not be installed on your computer." This is happening after an attempt to log in and prevents the device from booting properly.
What help is available?
For one of the most common errors, please reference the linked knowledge article for steps you can take to correct the issue: https://wiki.med.umich.edu/x/O6ndBQ
If these instructions do not correct the issue or you are not comfortable attempting them on your own, don’t hesitate to contact Health Information Technology & Services for support.
Health Information Technology & Services (HITS) offers three convenient ways to get help:
- Click our online customer service portal
- Call the HITS Service Desk 24/7 at 734-936-8000
- Visit one of our walk-in “Help Me Now” sites
This message is being sent to Michigan Medicine CoreMac subscribers.