Outlook in the Cloud & Mobile Device Management Migration

Getting ready for your Outlook upgrade:

When will my Outlook account be upgraded?

Michigan Medicine Outlook accounts are being upgraded, in batches, between November 1 and December 10. You will receive messages from "ReadyForM365" when your account upgrade is scheduled.


How long will my upgrade take?

It depends on the size and type of files. Some accounts take longer; some complete faster.

We'll send you a message to let you know when your account migration has begun. We'll also send a message when all/most account migrations are complete.

How will I know when my upgrade is complete?

You'll know your Outlook account migration is complete when one (or more) of these things occurs:  
  • On a Mac or PC, you see a pop-up indicating your administrator has made changes to your account.
  • You try to access Outlook on the Web and are redirected to outlook.office.com
  • Your email and calendar information stop being delivered to your mobile device. 

Once your migration is complete, simply sign back in to your desktop app, or at office.com, with your Level-2 (@med.umich.edu) credentials to resume accessing Outlook email and calendar.

If you don't use a personally-owned (BYO) device to access Michigan Medicine resources, you're all set – there's nothing more to do!

If you have a personally-owned (BYO) mobile device (such as a phone or tablet) and wish to use it to access Outlook and other Michigan Medicine resources, see "How do I switch ...?" below.

I can't access my Outlook account – what should I do?

If you have any issues accessing email or calendar during or after your migration, you can always visit office.com, select "Work or School Account," and sign in with your Level 2 (@med.umich.edu) credentials. 

Why are Outlook accounts moving to the cloud?

As the next step in adopting Microsoft 365, HITS is migrating Michigan Medicine Outlook accounts to the cloud. This change is necessary to enable full Outlook integration with other M365 features, including Microsoft Teams (coming soon!). Account upgrades are occurring in “waves” between now and the end of 2021. You'll receive a message from "ReadyForM365" when your account upgrade is scheduled.

What else should I know?

  • Once your Outlook migration completes, it can take up to an hour or so for all of the elements to connect up and begin working normally. If you experience any glitches, we recommend waiting awhile, and trying again a bit later. 
  • During migration, some Mac users may receive “Autodiscover” pop-up messages, asking them to Allow (or Deny) updates to their account, or to accounts of others with whom they share access or delegation. This is a known issue, and we’re working to block this behavior – but in the meantime, you should click “Allow.” 
  • Please don't call the Service Desk or submit regular Incident tickets. Instead, please report issues or provide feedback through the Michigan Medicine Help Center

AFTER your Outlook upgrade is complete:

How do I switch my personal (BYO) mobile device from Intelligent Hub to Microsoft Intune?

NOTE: These instructions apply to personally-owned (BYO) mobile devices (phone or tablet). If you have a corporate-owned, personally-enabled (COPE) device, you'll receive a separate message with instructions.

AFTER your Outlook migration completes:

You can continue accessing email and/or privileged Michigan Medicine networks on your personally-owned (BYO) phone or tablet by following these steps:

  1. Unenroll your device from Intelligent Hub (IH).  

  2. After unenrolling from IH, enroll it in Microsoft Intune (Company Portal).  

  3. Once Intune is installed on your mobile device, the Microsoft Outlook mobile app will install – or you may be prompted to download it from your app store. We recommend using the enhanced features of the Outlook app, as this migration will begin our transition away from native mobile email and calendar.  

  4. Once Intune is installed on your mobile device, you can also download and use other Microsoft mobile apps, including Word, Excel, OneNote, and SharePoint.  

I can't access my Outlook account – what should I do?

If you have any issues accessing email or calendar during or after your migration, you can always visit office.com, select "Work or School Account, and sign in with your Level 2 (@med.umich.edu) credentials. 

I can access my Outlook account, but it stopped syncing – what should I do?

In certain cases (following an Outlook account upgrade), it is helpful to remove and re-add the account profile on your device by following these instructions.

What is Microsoft Intune (mobile device management)? What does it monitor?

Intune is Microsoft’s version of Intelligent Hub. It is necessary to implement as we move Outlook to the cloud and further leverage M365. Intune can be used for phones and tablets only (not laptops). Intune monitors things like your device model (e.g., Google Pixel), device manufacturer (e.g., Microsoft), and operating system (e.g., iOS 12.0.1). It does not track calling and web browser history, email and text messages, contacts, calendar, passwords, photos, or files. 

What else should I know?

  • If you have any issues accessing email or calendar during or after your migration, you can always visit office.com, and log in with your Level 2 (@med.umich.edu) credentials. 

Need help?

Please don't call the Service Desk. For the fastest support, report issues through the Michigan Medicine Help Center.

You may also "drop-in" to a (one-hour) virtual support session (Zoom link):

  • Thursday, October 14: 9 a.m. and 1 p.m.


Other FAQs

What is my Focused Inbox? Can I turn it off?

Focused Inbox separates your Outlook Inbox into two tabs—Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible—but out of the way—on the Other tab. You can turn it off by following these instructions.

What are these Microsoft Viva (Cortana) daily briefing emails I'm receiving?

To help you stay prepared and productive, Cortana daily briefing messages are delivered to your inbox from Microsoft Viva, to connect you to personal productivity and wellbeing insights, learning recommendations, and more. The email will continue to surface important reminders from Cortana, such as outstanding commitments, requests, and follow-ups that might have fallen through the cracks.

I'm not able to access my email at email.med.umich.edu.

Once your Outlook is migrated to the cloud, if you want to access your email or calendar through the web browser, we recommend starting at office.com. Select "Work or School Account, sign in with your Michigan Medicine (Level-2) credentials, and click the Outlook icon.

If using email.med.umich.edu, you may see a redirect to outlook.office.com. Click the link to access your mailbox. For more information read our knowledge article.