"Own Your Upgrade!" Self-Serve Windows Updates

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How to determine your computer's "mode"and which instructions to use:

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  1. Click the Start Menu in the bottom left of your screen.
  2. Type in Workstation. You don't need to click anywhere after clicking the start menu. The search will automatically go where it should.
  3. Workstation Information should come up as a result. Click on it to open.
  4. Next to "Mode" you should see either "Standard," "Flex," or "Kiosk" – then follow the instructions shown below.

Instructions for most Standard mode Windows computers

If you're using a Standard mode device that requires an upgrade, follow these instructions.

First – Look to see if you have received a notification.

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If you have not already received an "Own Your Upgrade" pop-up (that includes an Upgrade Deadline) like the one shown below, check to see if you have a system notification like the one shown at left. If so, click on it, then follow the prompts.

About the "Own Your Upgrade" pop-up notification.

own-your-upgrade-step-one

While you're connected to a Michigan Medicine wired or wireless network, or connected via VPN – you may see a message like the one at left, asking you to upgrade your device. This notification will include an Upgrade Deadline. This deadline represents the final day by which an upgrade to your device MUST occur.

If  you see this notification, you’ll have three options:

  • Choose “Start Now,” and you will be directed to the Software Center and prompted to begin the upgrade process.

  • Pick “Snooze,” and you can select from a variety of time delays, after which you’ll be reminded again that you need to install the update.

  • If you select “Not Now,” the upgrade prompt will disappear – but will return the next day, and so on, until you select either “Start Now” or “Snooze.”

Ultimately (when your Upgrade Deadline is reached) the update will run automatically at 3 a.m. on that date, or the next time your device powers up while it is connected to a Michigan Medicine network, or via VPN.

Step 1: Software Center

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Once you are directed to the Software Center, you’ll see a dialog box like the one shown above.

Choose "Upgrade," then after you click “Install,” you should: 

  • Keep your device plugged in, powered, on, and connected to a Michigan Medicine wired or wireless network, or via VPN.

  • If you are working remotely (not connected to a Michigan Medicine wired or wireless network) – retrieve and write down your WiFi or network password – as you may need it to re-establish your network connection once the upgrade is completed.

Step 2: Confirm that you want to proceed.

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You will once again be asked to confirm whether you want to move forward with the upgrade process.

Step 3: Start your upgrade.

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Your upgrade will begin. While this is happening, you'll see this message (shown at left) on your screen. If you wish, you may close/minimize this Software Center window while the update continues in the background.

Step 4: Confirm that you want to restart your computer.

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Next, you'll see the message shown at left, and will need to click “Restart” to reboot your computer, and complete the upgrade process. If you click “Restart” or after some time has passed, you will proceed to the final step.

Step 5: Reboot your computer.

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If you continue choosing “Snooze,” “Cancel,” and/or “Not Now” – your upgrade will be forced at 3 a.m. on the day of your Upgrade Deadline – or whenever your device next powers up while connected to a Michigan Medicine wired or wireless network, or via VPN. If this happens, you might see a dialog box like the one shown below. 

You may also see this dialog box if you have exited (closed out of) the Software Center while your upgrade was underway.

Last – Confirm that your upgrade is complete.

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After you have re-started your computer, you can verify your Workstation Information by following these instructions:

  1. Click the Start Menu in the bottom left of your screen.
  2. Type in Workstation. You don't need to click anywhere after clicking the start menu. The search will automatically go where it should.
  3. Workstation Information should come up as a result. Click on it to open.
  4. Your TermID, Image Version and Mode should show in the top left of the Workstation Information screen. You should see "10.0.1909-Upgrd" beside "Image Version," as shown at left.

Instructions for Kiosk computers

If you're using a Kiosk mode (multi-user) device that requires an upgrade, follow these instructions.

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If you use a Kiosk computer, the upgrade will happen automatically at 3 a.m. on the day of the upgrade deadline for that device. You may see a message that looks like the one at left. Choose "Reboot Now” or “Delay Reboot” to control the timing of the reboot required to complete the upgrade process.

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After your upgrade is complete, and you have re-started your computer, you can verify your Workstation Information by following these instructions:

  1. Click the Start Menu in the bottom left of your screen.
  2. Type in Workstation. You don't need to click anywhere after clicking the start menu. The search will automatically go where it should.
  3. Workstation Information should come up as a result. Click on it to open.
  4. Your TermID, Image Version and Mode should show in the top left of the Workstation Information screen. You should see "10.0.1909-Upgrd" beside "Image Version," as shown at left.

Instructions for Windows Flex computers

If you have a Flex mode (research-focused) computer, follow these instructions.

Step 1: Open the "Software Center."

software-center

Click on your computer's "Start" menu, and select "Software Center."

Step 2: Choose "Update," then click "Install."

software-center-image-one

When you click “Install,” you should: 

  • Keep your device plugged in, powered, on, and connected to a Michigan Medicine wired or wireless network, or via VPN.

  • If you are working remotely (not connected to a Michigan Medicine wired or wireless network) – retrieve and write down your WiFi or network password – as you may need it to re-establish your network connection once the upgrade is completed.

Step 3: Confirm that you want to proceed.

software-center-confirm-image

You will once again be asked to confirm whether you want to move forward with the upgrade process. Click "Install" to continue.

Step 4: Start your Upgrade.

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Your upgrade will begin. While this is happening, you'll see this message (shown at left) on your screen. If you wish, you may close/minimize this Software Center window while the update continues in the background.

Step 5: Confirm that you want to restart.

confirm-restart-status-image

 

Next, you'll see the message shown at left, and will need to click “Restart” to reboot your computer, and complete the upgrade process. This typically takes 15-20 minutes.

Last – Confirm that your upgrade is complete.

oyu–confirmation_image

After you have re-started your computer, you can verify your Workstation Information by following these instructions:

  1. Click the Start Menu in the bottom left of your screen.
  2. Type in Workstation. You don't need to click anywhere after clicking the start menu. The search will automatically go where it should.
  3. Workstation Information should come up as a result. Click on it to open.
  4. Your TermID, Image Version and Mode should show in the top left of the Workstation Information screen. You should see "10.0.1909-Upgrd" beside "Image Version," as shown at left.

Instructions for Self-Initiated Upgrades

If you are directed to initiate your own upgrade, follow these instructions.

Step 1: Open the "Software Center."

software-center

Click on your computer's "Start" menu, and select "Software Center."

Step 2: Choose "Update," then click "Install."

software-center-image-one

When you click “Install,” you should: 

  • Keep your device plugged in, powered, on, and connected to a Michigan Medicine wired or wireless network, or via VPN.

  • If you are working remotely (not connected to a Michigan Medicine wired or wireless network) – retrieve and write down your WiFi or network password – as you may need it to re-establish your network connection once the upgrade is completed.

Step 3: Confirm that you want to proceed.

software-center-confirm-image

You will once again be asked to confirm whether you want to move forward with the upgrade process. Click "Install" to continue.

Step 4: Start your upgrade.

confirm-restart-status-image

Your upgrade will begin. While this is happening, you'll see this message (shown at left) on your screen. If you wish, you may close/minimize this Software Center window while the update continues in the background.

Step 5: Confirm that you want to restart.

confirm-restart-status-image

Next, you'll see the message shown at left, and will need to click “Restart” to reboot your computer, and complete the upgrade process. This will take 15-20 minutes.

Last – Confirm that your upgrade is complete.

oyu–confirmation_image

After you have re-started your computer, you can verify your Workstation Information by following these instructions:

  1. Click the Start Menu in the bottom left of your screen.
  2. Type in Workstation. You don't need to click anywhere after clicking the start menu. The search will automatically go where it should.
  3. Workstation Information should come up as a result. Click on it to open.
  4. Your TermID, Image Version and Mode should show in the top left of the Workstation Information screen. You should see "10.0.1909-Upgrd" beside "Image Version," as shown at left.