"Own Your Upgrade!" Self-Serve Windows Updates

Users may see pop-ups (see below) from Nov., 2019 – late March, 2020

  • Microsoft has a new Windows upgrade cycle that features more frequent, but less disruptive upgrades. 
  • These upgrades are required to maintain security, enable enhanced capabilities, and keep Windows devices running smoothly.
  • Many Windows users will see periodic “pop-up” notifications (1-2x/year), requesting them to accept an upgrade by a specific deadline.
  • Other Windows users (including those who use "Flex" devices) will not see pop-up requests, and will not be required to upgrade by a specific date.
  • If you receive a pop-up upgrade request, you can "Own Your Upgrade" by choosing to upgrade immediately, or delay to pick a time that works better for you.

Click on an option below for full details:

Upgrading a Single-User (Standard) Windows Device

During the optional upgrade period (pre-deadline):

You may see a pop-up that includes an upgrade deadline (left)This message will appear every day until that date. During this period, you may select:

  • “Install” to begin the upgrade sequence. After clicking "Install," you will see a second dialog box (see image below). Click "Yes" to begin the upgrade process. This process typically takes between 1 and 1.5 hours, so plan accordingly.
    • While an upgrade is underway, your computer must remain plugged in, powered on, and connected to a network – to prevent the process from being interrupted. 
    • If the upgrade is interrupted, the process will need to re-start from the beginning.
    • The upgrade cannot begin while your device is connected via a Virtual Private Network (VPN).
    • Once you have agreed to accept the download, you will see a different dialogue box (see below). Click "Yes" to begin the upgrade process.
  • “Snooze.” You can choose to delay your upgrade by: 15 minutes30 minutes, or 1 hour.
  • “Not now.” Your upgrade will be deferred, but the notification will continue to appear periodically until your upgrade deadline occurs (indicated on the pop-up notification) – after which, it will begin automatically.

 

During the mandatory upgrade period:

On/after your upgrade deadline – OR – if you have clicked "Install" on the pop-up shown above, you will see a different dialog box (left).

You may Click "Yes" to begin the upgrade process immediately.

Or, you may Click "No" to delay, then: 

  • If you are not logged in: 
    • The upgrade will happen automatically at 3 a.m.
  • If you are logged in:
    • At 3 a.m. each day, you will have an option to delay the upgrade twice (2 additional days).
    • At 3 a.m. on the third day, the upgrade will begin to run automatically.

While the upgrade is underway:

  • The upgrade should take between 1 and 1.5 hours.
  • Your computer must remain plugged in, powered on, and connected to a network.
  • DO NOT POWER OFF your computer during the upgrade cycle.
  • A progress bar (as shown at left) will indicate the status of your upgrade.
  • Your computer will re-boot several times toward the end of the upgrade process.

Upgrading a Shared-User (Kiosk) Device

During the required upgrade period:

You may see a dialog box that looks like the one shown at left.

You may Click "Yes" to begin the upgrade process immediately.

Or, you may Click "No" to delay, then: 

  • If you are not logged in: 
    • The upgrade will happen automatically at 3 a.m.
  • If you are logged in:
    • At 3 a.m. each day, you will have an option to delay the upgrade twice (2 additional days).
    • At 3 a.m. on the third day, the upgrade will begin to run automatically.

While the upgrade is underway:

  • The upgrade should take between 1 and 1.5 hours.
  • The computer must remain plugged in, powered on, and connected to a network.
  • DO NOT POWER OFF the computer during the upgrade cycle.
  • A progress bar (as shown at left) will indicate the status of the upgrade.
  • The computer will re-boot several times toward the end of the upgrade process.

Upgrading a Windows "Flex" Device

If you use a "Flex" computing device and need to upgrade your Windows software, you will receive an email notification. You will then have 90-days during which to select a time that's convenient for you to perform the upgrade – by following these steps:

Step 1: Click on the "Start" menu, then select "Software Center."

Step 2: Once Software Center opens, click ‘Operating Systems"on the left Navigation Pane.

Step 3: Select "‘WaaS_PROD_1809 InPlace Upgrade v 7.2"

Step 4: A pop-up will appear. Click "Install." 

Step 5: While your upgrade is underway:

  • The upgrade should take approximately 2 hours.
  • The computer must remain plugged in, powered on, and connected to a network.
  • DO NOT POWER OFF the computer during the upgrade cycle.
  • A progress bar (as shown at left) will indicate the status of the upgrade.
  • The computer will re-boot several times toward the end of the upgrade process.