Get the technology support you need for learning in and outside the classroom.
Get support for the applications and hardware that aid learning in the classroom and remotely. Applications include software like Zoom, ScheduleOn, and Mediasite, while hardware includes the computers, cameras, and other room equipment necessary to broadcast a lecture.
Learn more about AV room technology support, reserving rooms, training, watching pre recorded lectures, and more.
Classroom technology is designated as a bronze level service, with support available Monday through Friday, 8 a.m. – 5 p.m. Expect a response within four hours of service request.
Watch Lectures on Mediasite
Mediasite is an application that allows users to access Medical School pre recorded lectures and other content. If you have a technical issue with a recording (like sound quality or video issues) let us know by clicking the button below. We will work to respond within one business day.
Improve your Internet Connection
Request a Loaner Computer
If your personal computer breaks, you can request a loaner laptop for a limited time by clicking the button below. Laptops available are HITS Core Windows devices.
Please note there is a limited supply and expected turnaround time to receive the device is three days.
Reserve a Room
Note: Current use of rooms is restricted and subject to approval based on COVID-19 guidelines. Use of many event spaces and conference rooms is suspended. Please contact firstname.lastname@example.org with any questions.
We offer a variety of rooms that can be reserved for studying or small group work. To reserve a room and learn about available equipment, visit SchedulON using your Michigan Medicine (level-2) credentials. For first time users, go to the Michigan Medicine Help Center to request a SchedulON account.
When reserving medical school classrooms, study rooms and lecture halls, note that semester scheduling limits how far ahead a room can be booked in advance. Typically rooms cannot be booked for the next semester until the last two weeks of the current semester.
Buildings using SchedulON for room reservations:
- Basic Science Research Building (BSRB)
- Buhl Research Center for Human Genetics (BUHL)
- Cardiovascular Center (CVC)
- Medical Science Research Buildings I & II
- Taubman Health Sciences Library (THSL)
- North Campus Research Complex (NCRC)
- Towsley Center for Continuing Medical Education
- University Hospital (UH)
- University Hospital South (UHS)
Connect to WiFi
If you are part of UM
Use your UMICH level-1 login to access the eduroam network across Michigan Medicine, or the MWireless-UMHS network in certain medical school and administrative buildings.
Use your Michigan Medicine level-2 login to access the UMHS-8021x network. Requires the installation of Intelligent Hub prior to connecting.
If you are visiting UM
If you do not have a UMICH level-1 or Michigan Medicine level-2 account, log in to the MGuest-UMHS network. Or, if your home institution is a part of eduroam, login to the eduroam network using your credentials.
Get AV Room Training
Need AV support testing equipment in a study room or lecture hall? We can help with training and answer questions about room capabilities, or provide room recommendations based on your needs. Please reach out to us at least two weeks in advance to request AV room training and schedule a time to meet.
Report Broken Room Equipment
If you notice broken or faulty equipment in a study room or lecture hall within the medical school, please let us know about it by contacting the HITS service desk. You can call, chat, or submit a ticket online. We’ll work to respond to your request within one business day.
AV Troubleshooting Guides
Access help articles on a variety of classroom technology topics. To see a list of all articles, visit help.medicine.umich.edu and search ‘AV’ in the top search bar.