Student Services

Get support for Mediasite, room training, room reservations, and more.

Get support for the applications and hardware that aid learning in the classroom and remotely. Applications include software like Zoom, Schedulon, and Mediasite, while hardware includes the computers, cameras, and other room equipment necessary to broadcast a lecture. 

Learn more about AV room technology support, reserving rooms, training, watching pre recorded lectures, and more.

Watch Lectures on Mediasite

Mediasite provides access to Medical School pre-recorded lectures and other content. If you have a technical issue with a recording (like sound quality or video issues) let us know by clicking the button below. We will work to respond within one business day.

Improve your Internet Connection

At a minimum, your internet plan should run at 5 mbps download and 1 mbps upload. We recommend 15 mbps download and 5 mbps upload to prevent common connectivity-related issues, and that you connect via a physical wire. Recommended speed test tools: ComcastGoogle, or

Request a Loaner Computer

If your personal computer breaks, you can request a loaner laptop for a limited time by clicking the button below. Laptops available are HITS CoreImage PCs. 

Please note there is a limited supply and expected turnaround time to receive the device is three days.

Reserve a Room

Please contact with any room questions.

We offer a variety of rooms that can be reserved for studying or small group work. To reserve a room and learn about available equipment, visit Schedulon using your Michigan Medicine (level-2) credentials. For first time users, go to the Michigan Medicine Help Center to request a Schedulon account. 

When reserving medical school classrooms, study rooms and lecture halls, note that semester scheduling limits how far ahead a room can be booked in advance. Typically rooms cannot be booked for the next semester until the last two weeks of the current semester. 

Buildings using Schedulon for room reservations:

  • Basic Science Research Building (BSRB)
  • Buhl Research Center for Human Genetics (BUHL)
  • Cardiovascular Center (CVC)
  • Medical Science Research Buildings I & II
  • Taubman Health Sciences Library (THSL)
  • North Campus Research Complex (NCRC)
  • Towsley Center for Continuing Medical Education
  • University Hospital (UH)
  • University Hospital South (UHS)  

Connect to WiFi

If you are part of UM

  • Use your UMICH level-1 login to access the eduroam network across Michigan Medicine, or the MWireless-UMHS network in certain medical school and administrative buildings

  • On a mobile device (phone or tablet), you can also use your Michigan Medicine level-2 login to access the UMHS-8021x network. Requires enrollment in the Mobile Device Management system prior to connecting. 

If you are visiting UM

  • If you do not have a UMICH level-1 or Michigan Medicine level-2 account, log in to the MGuest-UMHS network. Or, if your home institution is a part of eduroam, login to the eduroam network using your credentials. 

Get AV Room Training

Need AV support testing equipment in a study room or lecture hall? We can help with training and answer questions about room capabilities, or provide room recommendations based on your needs. Please reach out to us at least two weeks in advance to request AV room training and schedule a time to meet.

Report Broken Room Equipment

If you notice broken or faulty equipment in a study room or lecture hall within the medical school, please let us know by submitting a ticket through the Help Center. We’ll work to respond to your request within one business day.

Classroom technology support is available Monday through Friday, 8 a.m. – 5 p.m. Expect a response within four hours of service request.