When an event occurs that affects the availability of one or more IT services, HITS may choose to declare a "Major Incident" to mobilize on-call IT support staff. When a Major Incident occurs, customers can expect updates through a variety of channels including (but not limited to):
- A banner on the Michigan Medicine Help Center.
- A recorded message on the HITS Service Desk phone tree (734-936-8000)
- Email messages sent from "HITS-Inform@med.umich.edu"
Depending on the severity of the incident, we may elect to use other channels as well, such as messages sent via MiChart, pagers, to Unified Clinical Communications devices, and/or audio announcements over public-address systems.
MiChart Outages & Maintenance
Note: Access to outage information is behind the firewall and requires a Michigan Medicine (Level-2) login. If you have trouble accessing this information in Edge Chromium, please use Chrome or Internet Explorer (IE); or Safari if using a Mac.
MiChart is the fully integrated, patient-centric electronic health record (EHR) system used by over 26,000 members of the Michigan Medicine community. Information on MiChart outages can be found on the HITS News website page.
Planned Outages & Maintenance
Note: Access to outage information is behind the firewall and requires a Michigan Medicine (Level-2) login.
The HITS Change Calendar lists current planned outages and maintenance.