Need Help? Call the Service Desk
For urgent issues and immediate concerns, please contact the Service Desk at 734-936-8000. The Service Desk is available 24 hours a day 7 days a week.
Submit an Online Request
Note:Sensitive information, such as PHI, Social Security numbers, or other regulated data should not be submitted to this system. If you have a specific issues that necessitates us requiring this information, please call the Service Desk or email MCITServiceDesk@med.umich.edu.
Fill out our online form to submit a ticket and request service from HITS. Use this option for non-urgent requests.
Note: Access to online non-clinical requests requires a Level 2 login and Duo authentication.
Walk-Up Help Me Now Locations
Drop in at these Help Me Now locations anytime Monday-Friday, 8 a.m.-5 p.m.:
Request Help via Email
Note: Sensitive information, such as PHI, Social Security numbers, or other regulated data should not be submitted to this system. If you have a specific issues that necessitates us requiring this information, please call the Service Desk or email MCITServiceDesk@med.umich.edu.
Send your service requests and product inquiries to email@example.com.
What to Provide When You Request Service Desk Services
You will be asked for information. Please have the following available:
- Your uniqname
- Your phone number
- Location and building
- TermID of your computer or printer
Submitting Items for Review
If you have paper materials that can help us troubleshoot an issue, please send those to the fax server: 734-232-6920.
Need to Follow Up?
Be sure to note the confirmation number that is sent via email once your Service Desk submission has been processed. This number is important when making a query or tracking the progress of your service request.
Please note: If a problem is the result of an event such as severe damage to equipment or the unintentional deletion of a file, it may not always be possible for Service Desk personnel to correct the situation.