Get Help

Need Help? Call the Service Desk

For urgent issues and immediate concerns, please contact the Service Desk at 734-936-8000. The Service Desk is available 24 hours a day 7 days a week.

Submit an Online Request

Note:Sensitive information, such as PHI, Social Security numbers, or other regulated data should not be submitted to this system. If you have a specific issues that necessitates us requiring this information, please call the Service Desk or email MCITServiceDesk@med.umich.edu.

Fill out our online form to submit a ticket and request service from HITS. Use this option for non-urgent requests.

Note: Access to online non-clinical requests requires a Level 2 login and Duo authentication.

Walk-Up Help Me Now Locations

Drop in at these Help Me Now locations anytime Monday-Friday, 8 a.m.-5 p.m.:

Self-Help Resources

Visit the HITS Knowledgebase to find software "how-to" information and answers to frequently asked questions. The Knowledgebase is available to all users, 24 hours a day, 7 days a week.

Request Help via Email

Note: Sensitive information, such as PHI, Social Security numbers, or other regulated data should not be submitted to this system. If you have a specific issues that necessitates us requiring this information, please call the Service Desk or email MCITServiceDesk@med.umich.edu.

Send your service requests and product inquiries to msishelp@umich.edu.

What to Provide When You Request Service Desk Services

You will be asked for information. Please have the following available:

  • Your uniqname
  • Your phone number
  • Location and building
  • TermID of your computer or printer

Submitting Items for Review

If you have paper materials that can help us troubleshoot an issue, please send those to the fax server: 734-232-6920.

Need to Follow Up?

Be sure to note the confirmation number that is sent via email once your Service Desk submission has been processed. This number is important when making a query or tracking the progress of your service request.

Please note: If a problem is the result of an event such as severe damage to equipment or the unintentional deletion of a file, it may not always be possible for Service Desk personnel to correct the situation.