Get Help


 Visit the Customer Service Portal for help. Use your Michigan Medicine (Level-2) credentials.

  • Need help working remotely? Click the bubble on the bottom right to use the Virtual Chat Agent.
  • You can also chat with a live service desk agent Monday through Friday 8am - 4pm


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Call the HITS Service Desk at 734-936-8000 anytime for help.


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Due to COVID-19, all Help Me Now locations are temporarily closed. 

Self-Help Resources

Visit the HITS Knowledgebase to find "how-to" information and answers to frequently asked questions.

When Requesting Help

Please have the following information available:

  • Your uniqname
  • Your phone number
  • Location and building
  • TermID of your computer or printer

Need to Follow Up?

Be sure to note the confirmation number that is sent via email once your Service Desk submission has been processed. This number is important when making a query or tracking the progress of your service request.

Note: In the case of severe damage to equipment or the unintentional deletion of a file, it may not always be possible for Service Desk personnel to correct the situation.