Get Help

How Can We Help?

Health Information Technology & Services (HITS) offers three convenient ways to get IT-related help, information, and resources:

Click

Access our Customer Service Portal using your Level-2 username and password* to:

  • Ask a question, or submit a ticket for service or repair.
  • Initiate many commonly-requested tasks, such as password resets, etc.
  • Order software, devices, or other items.
  • Search the HITS Knowledgebase for articles and self-help resources.
  • Check on the status of an incident, request, or order.

*To access the portal from outside Michigan Medicine’s wired or wireless networks, Duo two-factor authentication is also required. For more information about using the online portal, visit the Customer Service Portal Self-Help section in the Knowledgebase.

Call

As always, you can call the HITS Service Desk at 734-936-8000 anytime, 24/7, to ask a question or report a problem.

Visit

You are welcome to visit any of our three “Help Me Now” walk-up locations, which are conveniently located close to many classrooms, laboratories, and offices, including:

Self-Help Resources

Visit the HITS Knowledgebase to find software "how-to" information and answers to frequently asked questions.

When Requesting Help

Please have the following information available:

  • Your uniqname
  • Your phone number
  • Location and building
  • TermID of your computer or printer

If You Have Additional Items For Us to Review

If you have paper materials that can help us troubleshoot an issue, please send those to the fax server: 734-232-6920.

Need to Follow Up?

Be sure to note the confirmation number that is sent via email once your Service Desk submission has been processed. This number is important when making a query or tracking the progress of your service request.

Note: In the case of severe damage to equipment or the unintentional deletion of a file, it may not always be possible for Service Desk personnel to correct the situation..