Get Help

Visit the Michigan Medicine Help Center ( before calling, where you can access self-service tools below and see timely alerts related to service interruptions, including Major Incidents. 

More Ways to Get Help

Password and Duo Support

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Consult Our Guides

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Looking for information about a particular topic? Consult one of our helpful guides:

*Note: HITS recommends using a Michigan Medicine managed device to access Michigan Medicine networks, applications, and data. The HITS Service Desk provides support limited to the items listed in this guide when connecting to Michigan Medicine tools from your personal computer.

Visit HITS Paging Office

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In-person pager support is available at the HITS Paging Office - located at the entrance of UH South. The HITS Paging Office is the only location for pager services support.

Visit Help Me Now

For more detail on the days and hours Help Me Now is open and their locations please check out our Help Me Now - Locations page.

Patient Support

If you need assistance with the patient portal,, please visit the FAQ page.

When Requesting Help


Please include your uniqname, phone number, location/building, and Device Name (formerly called TermID).

Help Us

If you don’t find what you need, let HITS know. The Help Center is being continuously improved — check back often and share your feedback!