Get Help


Visit the Michigan Medicine Help Center to chat with an agent, submit a ticket, make requests, and find answers to common questions.




Call the HITS Service Desk at 734-936-8000.



Due to COVID-19, all Help Me Now locations are temporarily closed. 

When Requesting Help

Please have the following information available:

  • Your uniqname
  • Your phone number
  • Location and building
  • TermID of your computer or printer

Need to Follow Up?

Be sure to note the confirmation number that is sent via email once your Service Desk submission has been processed. This number is important when making a query or tracking the progress of your service request.

Note: In the case of severe damage to equipment or the unintentional deletion of a file, it may not always be possible for Service Desk personnel to correct the situation.