Arial view of Michigan Medicine buildings

EHR prompt gives Michigan Medicine boost in hepatitis C screening


By using a prompt in its electronic health record system, Michigan Medicine has been able to improve the hepatitis C virus screening rate fivefold among Baby Boomers as well as increase follow-up specialty care for infected patients. Read more >>

Michigan Medicine MVPs image

HITS staff member, team nominated for Michigan Medicine MVP award


Recently, Headlines asked Michigan Medicine to name the superstars and MVPs who make units or departments succeed on a daily basis. The response was phenomenal, as employees across the organization took the time to recognize the hard work and dedication of their colleagues. HITS employees were among the nominations including Li Zhe, MiChart cache database administrator, and the Documentation and Publishing Team. Read more >>

Clinical, Education

Exchange of In-House Pagers, October 2 - October 6


The current In-house red paging system will be retired in October 2017. Anyone carrying an In-house pager* will need to exchange those pagers for new, supported pagers at the location and times listed below.

*Statewide pagers are not impacted by this change. If you are unclear if your pager should be exchanged, please reference the attached Excel document.

Clinical, Services & Support

“How Can We Help?” HITS Improves Customer Experience, Introduces New Online Service Portal


Health Information Technology and Services (HITS) is streamlining and significantly improving the way it provides IT-related products, services, and support.

Services & Support

HITS celebrates one year anniversary; publishes Year in Review report


This month marks one year since Health Information Technology & Services formed. To celebrate its first anniversary, HITS published a Year in Review, which highlights the organization’s major accomplishments, measures the breadth and impact of Health IT, and introduces inspiring staff who play a key role in advancing the mission of Michigan Medicine through technology.

Clinical, Education, Research, Security, Services & Support
skype image

Skype for Business Mobile


Skype for Business mobile access will be available on September 9th to all of Michigan Medicine as a mobile device app – provided the device is enrolled in AirWatch

Services & Support
Lisa Peterson, team manager—MiChart Research, connects with study coordinators about ways her team can support their research. (Aki Yao)

HITS supports researchers with tech tools


Over 4,000 faculty, students, and staff attended this year’s Researchpalooza on August 16, 2017, many of whom visited the Health Information Technology & Services (HITS) booth.

Research, Services & Support

Michigan Video Abstracts publishes new content


The online forum Michigan Video Abstracts (MVA) is pleased to announce the publication of new content showcasing the work of respected U-M biomedical sciences faculty members. MVA aims to inspire scientists, researchers and the public by introducing the experts behind innovative biomedical research through short videos.

Education, Research
CIO Andrew Rosenberg, MD

Michigan Medicine CIO looks back in time for answers to today's dilemmas


A majority of U.S. hospitals and health systems implemented electronic health records (EHR) over the last decade, thanks in large part to federal government incentive programs. But not everyone is happy about it.

IAM image

Making improvements to accounts and access processes


Team members from Health Information Technology & Services (HITS) and Information Technology Services (ITS) are working together to make a number of improvements to identity and access management.

Services & Support
White Coat Ceremony 2017

Helping new students ease into Medical School with technology


From pre-matriculation and account set up, to orientation and the first weeks of school, Health Information Technology & Services (HITS) and the Office of Medical Student Education (OMSE) work closely to identify ways in which technology can enhance medical student education.



How can we help? HITS upgrading legacy intake/tracking systems to ServiceNow


Everyone who relies on Michigan Medicine-supported technology services, tools, or networks should be aware that Health Information Technology & Services (HITS) is moving from its legacy intake/tracking systems, and upgrading to ServiceNow – an enterprise-wide tool designed to unify, simplify, and improve the way IT service requests are handled.

Services & Support

Michigan Medicine Hospitals ranked #6 in the country by U.S. News & World Report


Ranked No. 1 in Michigan and No. 6 in the country, Michigan Medicine’s adult hospitals were recognized among the best in the nation by U.S. News & World Report for 2017-2018. The annual U.S. News & World Report “Best Hospitals” rankings distinguish hospitals that excel in providing high-quality patient care and treating the most challenging health conditions.


Dr. Aiyagari appointed chief medical information officer


Ranjit Aiyagari, M.D., has been appointed chief medical information officer for Michigan Medicine, effective July 1. In this position, Dr. Aiyagari will lead the Office of Clinical Informatics.


MiWorkspace compatible with Michigan Medicine wired networks


As of Monday, August 7, MiWorkspace computers in the following units are configured to connect to the Michigan Medicine wired network: School of Nursing, College of Pharmacy, University Health Service, Business Engagement Center, Office of Research, and the Office of Technology Transfer.

Security, Services & Support
wired network changes

Reminder: Changes coming to wired network soon


Health Information Technology & Services (HITS) teams worked successfully together to ensure that connecting to the internal Michigan Medicine wireless network is secure. We are continuing efforts to increase security by making some changes to the wired networks.

Security, Services & Support
SfB mobile graphic

Skype for Business offers mobile functionality, videoconferencing, and more


Skype for Business is now Michigan Medicine’s primary, non-clinical business communication tool for Instant Messaging (IM), screen sharing, and file sharing. To enable even more functionality, HITS is going to focus on Skype for Business as the strategic platform for videoconferencing, too. 


Security, Services & Support

Enhanced tool to help manage groups and privileges


Managing software security groups and granting or removing access to shared folders just got a little easier thanks to recent enhancements made to the Group Management Tool.

Services & Support

HITS teams support U-M undergraduate medical education


Today marks a significant milestone for a number of services provided by HITS with our partners in the Office of Medical Student Education (OMSE) in support of our ongoing Curriculum Transformation. It takes strong partnerships within HITS, and beyond, in order to deliver these solutions. 

Photo of Andrew Rosenberg, MD

Michigan Medicine names Andrew Rosenberg, M.D. new chief information officer


As interim CIO, Dr. Rosenberg oversaw the integration of the the medical school and health system information technology groups, forming Health Information Technology & Services.

Clinical, Education, Research, Security, Services & Support

Teams respond swiftly to malware attack on dictation/transcription service vendor


When Michigan Medicine’s telephone dictation and transcription service provider was impacted by a global malware cyberattack, teams from Health Information Technology & Services (HITS) and Health Information Management (HIM) acted swiftly to ensure the service was disabled, no patient information was compromised, and alternative solutions were provided.

Clinical, Security

Simplifying online identities at U-M


To make it easier for the U-M community to get the right access to the right IT systems and services at the right time, all four U-M campuses — Ann Arbor, Dearborn, Flint, and Michigan Medicine — have joined forces to coordinate identity and access management processes through the Enterprise Identity and Access Management (EIAM) Program.

Security, Services & Support

Michigan Medicine named among nation’s “Most Wired”


For the third consecutive year, Michigan Medicine has been named one of the nation’s “Most Wired” health systems by Hospitals & Health Networks magazine, a publication of the American Hospital Association. The award recognizes hospitals and health systems that excel in using information technology to advance patient care and population health, protect the privacy and security of patient information, and bring greater efficiency to operations.

Clinical, Services & Support

HITS volunteers upgrade technology at Ronald McDonald House


Over the past three years, a group of volunteers from Health Information Technology & Services — or HITS — has completely upgraded all technology services at the Ronald McDonald House of Ann Arbor (RMH-AA), a valuable resource for thousands of families with children requiring critical and essential medical care.

Clinical, Services & Support
HITS Web Launch Screen Shot

HITS consolidates, improves its online presence


On June 30, Health Information Technology & Services (HITS) launched a new public website:

Services & Support