News
MiChart Upgrade for April 19, 2020 Delayed
The next MiChart upgrade planned for Sunday, April 19, 2020 will be delayed. Due to the COVID-19 event, Operations and HITS Leadership assessed the risk to the organization and will delay for a later date to be determined.
HITS adds Remote Desktop Access, new online “Virtual Assistant” to help remote workers stay connected, productive
Note: For more remote work-related services and support, visit the HITS Tech Guide to Working Remotely.
IA Advisory: Action required to continue accessing applications which use Michigan Medicine SAML/SSO Identity Provider Service before April 21, 2020
Summary: This message is intended for HITS staff whose applications use the Michigan Medicine SAML/SSO Identity Provider service (weblogin.med.umich.edu).
HITS Tech Guide to Working Remotely
This guide covers the technology staff, faculty, and students need to create a successful remote work environment during an emergency situation. Follow the Michigan Medicine COVID-19 resources page for the most recent information. For long-term telecommuting scenarios, see the Michigan Medicine HR website.
Pager-related support changes begin Wednesday, March 18, 2020
Due to the COVID-19 event, all three HITS “Help Me Now” (HMN) locations are closed until further notice. Pager assistance remains available, but the process is changing beginning Wednesday, March 18.
HITS ‘Help Me Now’ walk-up sites are closed due to COVID-19
Health Information Technology and Services (HITS) “Help Me Now” walk-in centers are closed until further notice due to COVID-19.
ALERT: IA Alert: Update Windows 10 and Server 2019 for vulnerability
The information below was sent to U-M IT groups on March 13, 2020. It is intended for U-M IT staff who are responsible for university devices or servers running Windows 10, versions 1903 or 1909, or Server Core installations of Windows Server, versions 1903 or 1909. It is also intended for individuals who use Windows 10 on their own computers.
BlueJeans Training Sessions
In support of attending classes, events, and meetings virtually, ITS will host virtual BlueJeans training and drop-in sessions. Live sessions begin March 12 and continue through the month, with recordings to be published afterward.
NOTICE: Watch out for Coronavirus scams
Scammers are taking advantage of the fear and uncertainty surrounding the Covid-19 coronavirus.
Adobe Creative Cloud Maintenance Outage THIS EVENING (Friday, March 6, 6:30-9:30 p.m.)
This evening (Friday, March 6, from approximately 6:30-9:30 p.m.), Adobe will conduct server maintenance that will impact all Michigan Medicine faculty and staff who are using Adobe Acrobat Pro and/or other Adobe Creative Cloud (CC) applications.
IA Alert: Update Apache Tomcat for Ghostcat Vulnerability
This message is intended for U-M IT staff who are responsible for university servers with Apache Tomcat installed. This includes servers running Red Hat Linux and other Linux distributions that include Apache Tomcat.
ALERT: Update Chrome to fix three security flaws
The information below was sent via email to U-M IT staff groups on February 25, 2020. It is intended for U-M IT staff who are responsible for university devices running the Google Chrome web browser. It will also be of interest to individuals who have Chrome installed on their own devices.
Michigan Medicine patients have easy access to financial and medical details in MyChart
Patients can see their test results, review their visit summaries, and send messages to providers with MyChart. It’s also easy for patients to view and manage their outstanding payment balances online, without tracking down paper statements. Patients at Michigan Medicine appreciate the convenience, and have used MyChart to make over $25.6 million in online payments over three months.
ALERT: Apply Microsoft update to fix IE vulnerability
The information below was sent to U-M IT staff groups on February 11, 2020. It is intended for U-M IT staff who are responsible for university machines that have Microsoft Internet Explorer (IE) installed, as well as individuals who have IE on their own devices.
HiTS Celebrates Major Windows Upgrade Amid Ongoing Service Enhancements, Other Planned Improvements
To better meet the needs of Michigan Medicine customers, Health Information Technology & Services (HITS) has been working hard to replace devices, upgrade technology and improve services. Here’s a wrap-up:
Andrew Rosenberg, MD named 100 hospital and health system CIOs to know
Michigan Medicine CIO, Andrew Rosenberg MD, was recently named one of the "100 hospital and health system CIOs to know" by Becker's Hospital Review.
The modern CIO's challenge: More tech spending without adding to overall organizational costs
The role of a healthcare CIO today is changing. As most health systems have EHR systems implemented and integrated, the CIO now oversees the tech aspect of many projects and innovations and must negotiate financial investment appropriately. CIO of Michigan Medicine Andrew Rosenberg, MD, outlines his strategy to ensure responsible technology spending, which can lead to big savings in other areas of the organization.
Jarrod Sandel talks customer experience improvements on MM Headlines 'The Wrap' Podcast
Jarrod Sandel from HITS was recently interviewed on Michigan Medicine Headlines weekly employee podcast The Wrap. Listen in to see how HITS is making it easier than ever to get IT support.
Michigan Medicine named one of America's best employers for diversity
Michigan Medicine was named one of the country’s top employers for diversity by Forbes.
ALERT: Avoid IE until vulnerability is patched
The information below was sent to U-M IT staff groups in email January 20, 2010. It is intended for U-M IT staff who are responsible for university machines that have Microsoft Internet Explorer installed, as well as individuals who have IE on their own devices.
Pragmatic innovation: CIO Dr. Andrew Rosenberg's approach to new tech investment
Innovation in healthcare often requires a technology component and significant cultural change. As a result, it's not always possible on a tight timeline.
ADVISORY: Update Windows for vulnerability
The information below was sent via email to U-M IT staff groups January 14, 2020. It is intended for U-M IT staff who are responsible for university devices running Windows. It may also be of interest to individuals with Windows on their personal devices.
HITS is making it easier for customers to get IT support in 2020
HITS has released chat support and Help Me Now scheduling on the Service Portal.
ALERT: Update Firefox ASAP for critical vulnerability
The information below was sent to U-M IT staff groups January 9, 2020. It is intended for U-M IT staff who are responsible for university devices with Mozilla Firefox installed. It will also be of interest to individuals who have Firefox installed on their own devices.
Outlook Address Book Changes
Starting Wednesday, January 15, to Wednesday, January 22, the ability to search MCommunity from the Michigan Medicine Outlook client address book on PC devices will be removed. This is to mitigate an identified security risk. MCommunity will still be an available web resource.