News
Michigan Medicine hospitals ranked No. 5 in the nation by U.S. News & World Report
Michigan Medicine’s adult hospitals were ranked No. 5 in the nation by the U.S. News & World Report “Best Hospitals” rankings for 2018-19, an honor that measures excellence in patient care.
ALERT: Update Oracle Database for critical vulnerability
A critical vulnerability has been discovered in Oracle Database that could allow for complete compromise of the database, as well as shell access to the underlying server.
Information Assurance and Oracle recommend that HITS and IT Staff update Oracle Database or disable Oracle JVM as soon as possible.
General computer users do not need to do anything to address this vulnerability.
The most overrated IT trend? 'Blockchain,' says Michigan Medicine CIO
Becker's Healthcare recently interviewed Andrew Rosenberg, MD, Michigan Medicine CIO and associate professor of anesthesiology and internal medicine.
Virtual visits provide patients with care from the comfort of their homes
This wasn’t how Terri wanted to spend her weekend.
It was Friday night when she first started noticing signs of a urinary tract infection. She had a busy schedule, and now this recurring condition was threatening to derail her plans. Hoping for quick relief, Terri signed into MyUofMHealth.org and initiated an eVisit by answering a series of questions about her symptoms, similar to those she would be asked during an office visit.
Michigan Medicine honored as one of America's best employers
Congratulations to Michigan Medicine, which was recently named one of America’s Best Employers by Forbes! Forbes compiled the list in collaboration with analytics firm Statista, based on an independent survey of more than 30,000 U.S. employees working for companies employing at least 1,000 people.
Increase in ‘tech support scams’ impacting Michigan Medicine users
Please be aware that there has been an uptick in online scams in recent months. All faculty and staff should learn where to find the latest news and what you can do to protect yourself at home and at Michigan Medicine.
Windows 10 is on a roll!
Health Information Technology & Services (HITS) continues to migrate Windows devices throughout Michigan Medicine on a rolling basis, location by location, with great success
Enterprise Identity and Access Management Program closes on a high note
Team members from Information and Technology Services (ITS) and Health Information Technology & Services (HITS) worked together for 18 months to simplify, improve, and make more secure the various ways we obtain and use accounts across the enterprise to access U-M services.
MiChart upgrade coming in October
New functionality and enhancements will be made this fall to Michigan Medicine’s Electronic Health Record, MiChart, as part of the organization’s commitment to stay current and improve efficiency.
MiChart Citrix Receiver upgrade may be extended
The ongoing upgrade to the Citrix Receiver on those devices where it is not yet installed, may be extended past the August 3 date previously communicated. Citrix Receiver is used to access MiChart and other secure applications.
Two-factor authentication (Duo) mandatory beginning October 10
Phishing attacks, data breaches, and identity theft have become common issues plaguing organizations the world over, including health systems and universities. I’m writing to ask for your support in better securing U-M’s data and digital assets, as well as your own personal information.
Using U-M Google collaboration tools at Michigan Medicine
With U-M Google collaboration tools — including Google Docs, Google Slides, Google Sheets and Google Forms — you can create documents, spreadsheets, presentations, questionnaires and more while collaborating with colleagues in real time, provided your work doesn’t include protected health information (PHI) or certain other types of sensitive, regulated data.
HITS “help” email addresses no longer active; users should “Click, Call, or “Visit,” instead
As part of a larger effort to improve the way we deliver customer service, HITS has retired its legacy “msishelp” and “mcitservicedesk” support email addresses, effective Wednesday, July 25.
WiFi Options for Employees
One of the many benefits of working for Michigan Medicine is access to a free, secure high-speed internet connection. However, Health Information Technology & Services has determined that almost 30 percent of employees are connecting to the MGuest wireless network by default.
HITS uses data to improve customer service and communication
Each year, HITS receives more than 265,000 service tickets from the Michigan Medicine community requesting help with password resets, new device orders, video conferencing, software installations, and much more. Until recently, tickets were collected in two systems, making it difficult for HITS to obtain a holistic view of the types of requests coming in and to use that data, ultimately, to improve the customer experience.
Users to be prompted for UMICH account recovery info
Campus and HITS have worked together to make it easier to reset a forgotten UMICH (Level-1) password.
IA Notice: New variation of old extortion email scam reported
Information Assurance has had some reports recently of members of the U-M community seeing a new variation on a old scam—an email claiming that the recipient has viewed pornography and demanding payment (often via crypto-currency like Bitcoin) to keep this from becoming public.
Making a Difference: July 2018 Highlights
Gray Carper, business systems analyst staff specialist, was recently recognized for his commitment to a positive customer experience.
Profiles in IT: Melissa Thurber—project manager, customer advocate
Melissa Thurber, M.B.A., was recently interviewed about her work on the Software Delivery Team. The Health Information Technology & Services (HITS) project manager began her career in IT working in the digital marketing space. Thurber understands what customers are looking for, making her contributions to healthcare IT all the more impactful.
Beware of fraudulent payroll notification emails
There has recently been a flurry of fraudulent emails at U-M with subject lines like this: Payroll Notification. The emails direct recipients to a fake Weblogin page designed to steal uniqnames and passwords. This is not a new scam, but it continues to trick some people into revealing their password.
Printer default settings changed from color to black & white
On June 27, Health Information Technology & Services (HITS) made a seamless change to the default printer settings on all Windows devices that print to the Xerox multifunction printers used throughout Michigan Medicine. The settings were changed to print in black and white by default, rather than in color.
HITS ‘Help Me Now’ walk-up sites to close for Independence Day (July 4)
Please be advised, all three Health Information Technology & Services (HITS) “Help Me Now” walk-in centers will close at 5 p.m. on Tuesday, July 3, and will reopen at 8 a.m. on Thursday, July 5.
Learn about GDPR at an open forum July 26
You and all members of the U-M community are invited to a General Data Protection Regulation (GDPR) Open Forum to learn more about U-M's approach to GDPR compliance.
HITS supports research innovation at Cores Technology & Services Showcase
The latest technologies and services available in biomedical research, all in one place.
New HITS 30-day network policy
If your device goes off the Michigan Medicine network for an extended period of time - vacation, maternity leave, medical leave, e.g. - and does not run maintenance, it will not be kept up-to-date, and it could be vulnerable to security risks.