White Coat Ceremony 2017

Helping new students ease into Medical School with technology


From pre-matriculation and account set up, to orientation and the first weeks of school, Health Information Technology & Services (HITS) and the Office of Medical Student Education (OMSE) work closely to identify ways in which technology can enhance medical student education.



How can we help? HITS upgrading legacy intake/tracking systems to ServiceNow


Everyone who relies on Michigan Medicine-supported technology services, tools, or networks should be aware that Health Information Technology & Services (HITS) is moving from its legacy intake/tracking systems, and upgrading to ServiceNow – an enterprise-wide tool designed to unify, simplify, and improve the way IT service requests are handled.

Services & Support

Michigan Medicine Hospitals ranked #6 in the country by U.S. News & World Report


Ranked No. 1 in Michigan and No. 6 in the country, Michigan Medicine’s adult hospitals were recognized among the best in the nation by U.S. News & World Report for 2017-2018. The annual U.S. News & World Report “Best Hospitals” rankings distinguish hospitals that excel in providing high-quality patient care and treating the most challenging health conditions.


Dr. Aiyagari appointed chief medical information officer


Ranjit Aiyagari, M.D., has been appointed chief medical information officer for Michigan Medicine, effective July 1. In this position, Dr. Aiyagari will lead the Office of Clinical Informatics.


MiWorkspace compatible with Michigan Medicine wired networks


As of Monday, August 7, MiWorkspace computers in the following units are configured to connect to the Michigan Medicine wired network: School of Nursing, College of Pharmacy, University Health Service, Business Engagement Center, Office of Research, and the Office of Technology Transfer.

Security, Services & Support
wired network changes

Reminder: Changes coming to wired network soon


Health Information Technology & Services (HITS) teams worked successfully together to ensure that connecting to the internal Michigan Medicine wireless network is secure. We are continuing efforts to increase security by making some changes to the wired networks.

Security, Services & Support
SfB mobile graphic

Skype for Business offers mobile functionality, videoconferencing, and more


Skype for Business is now Michigan Medicine’s primary, non-clinical business communication tool for Instant Messaging (IM), screen sharing, and file sharing. To enable even more functionality, HITS is going to focus on Skype for Business as the strategic platform for videoconferencing, too. 


Security, Services & Support

Enhanced tool to help manage groups and privileges


Managing software security groups and granting or removing access to shared folders just got a little easier thanks to recent enhancements made to the Group Management Tool.

Services & Support

HITS teams support U-M undergraduate medical education


Today marks a significant milestone for a number of services provided by HITS with our partners in the Office of Medical Student Education (OMSE) in support of our ongoing Curriculum Transformation. It takes strong partnerships within HITS, and beyond, in order to deliver these solutions. 

Photo of Andrew Rosenberg, MD

Michigan Medicine names Andrew Rosenberg, M.D. new chief information officer


As interim CIO, Dr. Rosenberg oversaw the integration of the the medical school and health system information technology groups, forming Health Information Technology & Services.

Clinical, Education, Research, Security, Services & Support

Teams respond swiftly to malware attack on dictation/transcription service vendor


When Michigan Medicine’s telephone dictation and transcription service provider was impacted by a global malware cyberattack, teams from Health Information Technology & Services (HITS) and Health Information Management (HIM) acted swiftly to ensure the service was disabled, no patient information was compromised, and alternative solutions were provided.

Clinical, Security

Simplifying online identities at U-M


To make it easier for the U-M community to get the right access to the right IT systems and services at the right time, all four U-M campuses — Ann Arbor, Dearborn, Flint, and Michigan Medicine — have joined forces to coordinate identity and access management processes through the Enterprise Identity and Access Management (EIAM) Program.

Security, Services & Support

Michigan Medicine named among nation’s “Most Wired”


For the third consecutive year, Michigan Medicine has been named one of the nation’s “Most Wired” health systems by Hospitals & Health Networks magazine, a publication of the American Hospital Association. The award recognizes hospitals and health systems that excel in using information technology to advance patient care and population health, protect the privacy and security of patient information, and bring greater efficiency to operations.

Clinical, Services & Support

HITS volunteers upgrade technology at Ronald McDonald House


Over the past three years, a group of volunteers from Health Information Technology & Services — or HITS — has completely upgraded all technology services at the Ronald McDonald House of Ann Arbor (RMH-AA), a valuable resource for thousands of families with children requiring critical and essential medical care.

Clinical, Services & Support
HITS Web Launch Screen Shot

HITS consolidates, improves its online presence


On June 30, Health Information Technology & Services (HITS) launched a new public website:

Services & Support
Skype for Business Coming May 21 through May 25, 2017

Changes coming: Skype for Business is replacing Lync


Health Information Technology & Services — or HITS — will be making changes to Lync, the non-clinical business communication and instant messaging (IM) service used throughout Michigan Medicine.

Services & Support

Update: Recent global ransomware attack


This weekend, a global ransomware attack affected hospitals in the United Kingdom, as well as other organizations around the world. Please be advised that there are no reports of large-scale infections in the U.S. and no reports of any impact to the university or to Michigan Medicine.

Wireless Network Access

Wireless network update a success — what’s next?


On April 27, the Michigan Medicine community came together to achieve a significant goal — namely to ensure that enhanced security protocols were in place on all wireless devices connecting to the mission critical network. More than 20,000 wireless devices connected successfully and securely that first day.  

Enroll in Airwatch Today!

Wireless access changes take effect today


Don’t forget, today is the day Health Information Technology & Services — or HITS — is implementing security changes to the Michigan Medicine internal wireless (UMHS-8021X) network.

Break the Glass security enhancements coming soon to MiChart to protect users and patients.

MiChart security: ‘Break the Glass’ phase 2 coming soon


MiChart teams will be implementing the second and final phase of the “Break the Glass” (BTG) project on Tuesday, April 25. BTG is one of several, new enhancements to the MiChart application and serves the two primary goals of patient and user protection.

HITS Service Desk staff members assisting Michigan Medicine clients.

HITS strengthens service desk capacity to better serve faculty, staff


Providing members of the Michigan Medicine community with seamless and efficient service is a top priority for Health Information Technology & Services, or HITS. To that end, the HITS Service Desk has bolstered its capacity with the goal of shortening wait times and enabling faster, improved service.

Services & Support

Accessing applications from outside network to be easier, more convenient


Health Information Technology & Services, or HITS, is pleased to announce that there will be a simpler, more convenient way for many users to access hosted applications, such as MiChart, from outside the Michigan Medicine network. The changes take effect on Tuesday, April 4.

Services & Support
Image for Enterprise Identity and Access Manager Project

Enterprise IAM program aims to unite university


Imagine a researcher at the School of Dentistry who needs three different U-M accounts to do her daily work; or an LSA administrator who lacks current guidelines on how to request appropriate access for a new hire. Addressing these and other Identity and Access Management challenges are the focus of the newly formed Enterprise Identity and Access Management (EIAM) program.


Wireless network controls in effect April 27


AirWatch is the encryption system required to be installed on all personal mobile devices connecting to the Michigan Medicine wireless network.


Tighter security coming soon for wired and wireless networks


Michigan Medicine is implementing tighter security controls for more than 75,000 devices that use the secure wired or wireless networks to access internal resources.