News

MiChart upgrade a success

10/21/2019

The latest system upgrade for MiChart, Michigan Medicine's electronic health record, was successfully completed at 4:33 a.m. on Sunday, October 20.  The most notable enhancement for every MiChart user is the Storyboard, a redesigned workspace for users that replaces the Patient Header and provides quicker access to key details and common actions without switching screens. 

 

Visit the MiChart 2019 Upgrade webpage where additional updates will continue to be posted.  Those who have not completed their eLearning should do so within the MLearning portal. To access the Upgrade Tip Sheets, visit the Upgrade Training Resources webpage.

 

Many thanks to all teams who contributed to making the Go-Live a success.

Cybersecurity Awareness Month: Learn about physical securityfor your chance to win prizes!

10/21/2019

Can you beat this week’s Cybersecurity game? See if you can spot all of the security risks on this employee’s desk. 10 people who complete the game will be randomly selected to win a swag box! Submit contest answers to ia-edawareness@umich.edu.

Security

MiChart upgrade is this Sunday, October 20, 2019

10/16/2019

This Sunday, October 20, is the next upgrade for MiChart, the electronic health system for Michigan Medicine.

 

The October upgrade will include updates, system maintenance, and new features to the MiChart application. The most notable enhancement that will touch every MiChart user is the Storyboard, a redesigned workspace for users that replaces the Patient Header and provides quicker access to key details and common actions without switching screens.  Storyboard will be a unifying feature across MiChart modules and users, telling the patient’s story in a consistent way, while also specializing the tools and information presented to the user for their role. For more information, visit the upgrade page of the MiChart website and view the “It’s Possible” video for Storyboard.

 

MiChart System downtime for the upgrade will be from 2 a.m. to 5 a.m. on Sunday, October 20. Guidelines and procedures to follow during this time may be found in the October 20 System Upgrade Downtime Information sheet which is available on the Upgrade page of the MiChart website.

 

The MiChart system has been locked down since Friday, October 11. For more information on any limitations resulting from the lockdown, see the tip sheet: Workflow Limitations: Transparent Upgrade Lockdown

 

Training materials are available for review via MLearning and on the MiChart Upgrade Training Resources website.  The content is organized by role and contains slides of relevant changes, with links to tip sheets and/or videos where applicable.  All clinicians and MiChart users are encouraged to review the content to ensure a seamless upgrade and go-live.

 

Updates will be posted regularly to the Upgrade page following the downtime. Watch also for the “Daily Flash” newsletter which will be distributed daily to provide updated on changes and new tip sheets.

Nadine Korc

Saluting Service: Long-time Michigan Medicine employees share secrets to their success

10/15/2019

Later this month, Michigan Medicine will honor its most dedicated employees — those who have been with the organization for 45, 40 and 30 years. Headlines interviewed Nadine Korc, HITS IT customer relationship manager, who is celebrating 45 years with Michigan Medicine. She said the most satisfying thing about her career has been the diverse opportunities and experiences.

Services & Support

Cybersecurity Awareness Month: Spot the risks for a chance to win prizes!

10/14/2019

Can you solve this week’s Cybersecurity game? See if you can spot all of the security risks on this employee’s desk. The first 10 people to complete the game win a swag box! Submit contest answers to ia-edawareness@umich.edu.

Security
microsoft outlook logo

Remote email access is changing on October 31

10/09/2019

Due to an increased threat of phishing attacks targeted at Michigan Medicine, remote access to email will change on October 31.

Security, Services & Support

Michigan Medicine Mac users should delay installing new Catalina OS until further notice

10/07/2019

CoreMac users, and users of personally-owned Macs that depends on Intelligent Hub to access Michigan Medicine privileged resources, should delay upgrading to the latest operating systems (Catalina.) 

Services & Support

Cybersecurity Awareness Month: Is your password secure?

10/07/2019

Whether it be for employment, finance or recreation, you’ve likely accumulated a proliferation of accounts and passwords. 

Security
Lousayni Benson, a recent apprentice who was recently hired fulltime

Applications for HITS apprenticeship program now open

10/04/2019

The Health Information Technology & Services (HITS) Service Desk is searching for students, recent graduates or other qualified workers to join its entry-level apprenticeship program.  The program is a partnership between Michigan Medicine and Washtenaw Community College (WCC). 

Services & Support
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Follow-up to IA advisory about U-M account credentials and Chegg data breach

10/04/2019

This information was sent to U-M IT staff groups through email on October 4, 2019. It is intended for U-M IT staff who were affected by the password data breach at Chegg.

Security

Cyber Awareness Month: Cybersecurity is essential both at home, and at the workplace

10/02/2019

During October — which is Cybersecurity Awareness Month — Michigan Medicine Information Assurance is emphasizing personal accountability and stressing the importance of taking practical steps to enhance cybersecurity both at home and in the workplace.

HITS service desk staff member

HITS publishes Year in Review

09/24/2019

This month marks a special milestone: three years since Health Information Technology & Services formed. To commemorate the anniversary, HITS published a Year in Review, an interactive website highlighting some of the organization’s major accomplishments and inspiring staff.

Clinical, Education, Research, Security, Services & Support
Trilok Tejasvi, MBBS

Technology supports Virtual Care at Michigan Medicine

09/24/2019

What exactly is “virtual care?” Perhaps you envision someone sitting at home on the couch, clutching a box of tissues in one hand and FaceTime/Skype chatting with their doctor in the other? Or a parent on the phone with the pediatrician’s office, hoping to find out why their child’s fever isn’t responding to over-the-counter medications?

IA ALERT: Apply update to Microsoft Internet Explorer

09/24/2019

This information was sent to U-M IT staff groups through email on September 24, 2019. It is intended for U-M IT staff who are responsible for university computers with Microsoft Internet Explorer or Microsoft Defender. Any Windows user may be interested.

HITS 'Help Me Now' walk-in centers to be closed Friday, September 20

09/16/2019

All three Health Information Technology and Services (HITS) “Help Me Now” walk-in centers will close at 5 p.m. on Thursday, September 19, and will re-open at 8 a.m. on Monday, September 23.

Services & Support

Zebra power cord replacement update

09/10/2019

Some Zebra printers are equipped with faulty power cords (supplies) which may be a fire hazard. This is an issue specifically with the power cords and not the actual Zebra devices. We understand this poses a significant safety risk and HITS support teams have been mobilized to identify and replace the faulty power cords.  Once a power cord has been verified as “safe”, a green “dot” will be placed on the device for quick visualization identifying the device is safe to resume normal usage.

Clinical, Services & Support

ALERT! Zebra printer power supply replacement

09/09/2019

Please be advised that some Zebra printers may be equipped with faulty power supplies which may be a fire hazard.  HITS support teams have been mobilized for several days to identify and replace these faulty power supplies.

Some versions of Adobe software to be removed from Core PCs on Mon., Sept. 16

09/09/2019

New, up-to-date versions of these tools will be available via Adobe Cloud Suite.

Microsoft to end support for Windows Server 2008 and 2008 R2 on January 14, 2020

09/09/2019

Microsoft will end support for Windows Server 2008 and 2008 R2 on January 14, 2020. That means it will no longer provide security updates or support for Windows Server 2008 and 2008 R2. Don't let your infrastructure and applications go unprotected. Begin planning now to upgrade as needed.

Security
Erik Zempel

Q&A: Leveraging technology to improve the customer experience

09/06/2019

During a recent panel discussion, "Delivering a Patient Experience Across the Continuum of Care," Barbara Rotondo, a Senior Manager in Solutions Consulting at ServiceNow, sat down with Erik Zempel, HITS Director of Performance and Improvement Management and Michael Warden, HITS Senior Director of Service Management, to gather insights on the connection between technology and the customer experience.

Services & Support
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Cyber Safety - Review in 2: Traveling with Technology

09/03/2019

Travel exposes your information and devices to new environments and potentially greater risks.

Security

Michigan Medicine eases the Windows 10 transition

08/28/2019

Before Michigan Medicine began its Windows 10 upgrade, the medical center announced the impending project to staff. HITS didn’t want anyone to be surprised.

Services & Support

HITS ‘Help Me Now’ walk-up sites to close for Labor Day (September 2)

08/26/2019

All three Health Information Technology and Services (HITS) “Help Me Now” walk-in centers will close at 5 p.m. on Monday, September 2 for Labor Day.

Services & Support

IA Alert: Update Windows ASAP for critical vulnerabilities

08/15/2019

This message is intended for U-M IT staff who are responsible for university machines running Microsoft Windows.

Security

IA Alert: Keep Windows updated; IA monitoring unpatched Windows flaws

08/15/2019

This message is intended for U-M IT staff who are responsible for university computers running Windows. Any Windows user may be interested.

Security

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