Michigan Medicine Help Center Maintenance Outage, September 25


The Michigan Medicine Help Center will be unavailable Sunday, September 25, 11 a.m. - 12 p.m. There will be scheduled maintenance to the underlying technology that runs the Help Center (ServiceNow) which will impact access.


The Michigan Medicine Help Center ( serves as Michigan Medicine’s hub for help and knowledge. 

ADVISORY: Update Microsoft products for zero-day vulnerability


This message was sent to U-M IT groups on Friday, September 16, 2022. It is intended for U-M IT staff who are responsible for university computers with Microsoft products installed, and it applies to both UM-owned and personally-owned devices.

Profiles in IT: Douglas Adams—Driven problem solver


Doug Adams uses his strong empathy and design skills to create a better experience for HITS users results in a better experience for HITS customers as well as employees.

ALERT: Update Chrome and Edge browsers to fix security vulnerability


Update Chrome and Edge as soon as possible. A Chrome update patches a high-severity vulnerability.


"So long, MLearning." Cornerstone Learning coming this November!


MLearning will be retired this November and replaced with Cornerstone Learning – a more modern, feature-rich platform designed with users in mind. 

Services & Support

“Own Your Upgrade!” Annual Microsoft Windows updates happening now through early November


It’s that time of year again … the 2022 cycle of Microsoft Windows updates is now underway. 

Help Me Now and UH South Paging Services Offices closed on Labor Day


HITS walk-up support will be closed on Monday, September 5.

NOTICE: Increase in student job scams at start of fall term


Scammers are impersonating faculty, U-M departments or other institutions by using sophisticated-looking emails that offer jobs in return for favors.

Michigan Medicine named one of state's top employers


Forbes and Statista recognize Michigan Medicine as one of the state's top employers.

ADVISORY: Apply Apple security updates for multiple products


This message was sent to U-M IT groups on Friday, 8/19/22. is intended for U-M staff who are responsible for managing or are using any Apple devices, including mobile devices, and it applies to both UM-owned and personally-owned devices.


MiChart System Special Maintenance - August 21


A brief MiChart system maintenance will occur Sunday, August 21 at 10 p.m. This MiChart “pause” will last less than 5 minutes. Prior to the pause, the system will be locked down from 7 p.m. Saturday, August 20 to 10 p.m. Sunday, August 21, causing Workflow Limitations.


For more information, review the August 21 MiChart maintenance document.


Michigan Medicine Takes Steps To Bolster Security On CoreImage Devices


CoreImage Windows users will follow a new process when requesting admin rights.


Citrix Workspace upgrade begins Monday, August 10


Starting Wednesday, August 10 through Thursday, August 25 Citrix Workspace (used to access MiChart) will be upgraded to a new version. Citrix Workspace is used to access Michigan Medicine-hosted applications, such as MiChart, on CoreImage computers/devices. 

Lousayni Benson

Now accepting applications: Apprenticeship program for aspiring IT professionals


An apprenticeship program created in partnership with the State of Michigan, Michigan Medicine and Washtenaw Community College seeks aspiring information technology professionals.  

Services & Support
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New Outlook feature enabled: Zoom add-in


The Zoom add-in is now available in Outlook to improve collaboration and productivity.

Services & Support

Reminder: HITS Help Me Now locations to have altered operating hours July 4-7


All three Help Me Now locations will be closed on Monday, July 4; Two of three locations will have additional brief closures next week.

Services & Support

New Microsoft 365 features enabled


Teams tags and FindTime are now available to support collaboration, communication, and productivity across Michigan Medicine.

Services & Support

HITS Help Me Now locations to close briefly in June and July


All three Help Me Now locations will be closed on Monday, July 4; Two of three locations will close briefly on some additional dates in June and July.

MiChart moves to further enhance patient care, education and research


New modules and functionality will be added to Michigan Medicine’s electronic medical record over the next six years.

Clinical, Education, Research, Services & Support

MLearning Retirement/Replacement Rescheduled for Early November


The planned retirement and replacement of Michigan Medicine’s MLearning online training resource – which had been planned for this July – has been rescheduled for early November.

ALERT: Beware of Duo Authentication phishing emails


A new phishing email scam has been reported at U-M that is designed to capture a user’s UMICH password and a Duo passcode that may be used to log in to university systems.


Follow the maize (and blue) brick roads: Only use approved Michigan Medicine technologies


In today’s environment, security of our IT systems and data — often containing PHI or other sensitive data — is paramount! 


Sorry! We're Closed sign

Help Me Now and UH South Paging Services Offices closed on Memorial Day


HITS walk-up support will be closed on Monday, May 30

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Internet Explorer support ending in June


Begin using a different web browser now. Options include Microsoft Edge or Google Chrome.

Level up with Microsoft 365 training opportunities!


Combining the best of desktop, web, and mobile applications, Microsoft 365 enables the Michigan Medicine community to collaborate in real-time from nearly anywhere, on virtually any device. Take advantage of these learning opportunities to save time, communicate efficiently with teammates and improve your personal productivity.   

Services & Support