The Michigan Medicine Help Center will be unavailable Sunday, September 25, 11 a.m. - 12 p.m. There will be scheduled maintenance to the underlying technology that runs the Help Center (ServiceNow) which will impact access.
The Michigan Medicine Help Center (help.med.umich.edu) serves as Michigan Medicine’s hub for help and knowledge.
This message was sent to U-M IT groups on Friday, September 16, 2022. It is intended for U-M IT staff who are responsible for university computers with Microsoft products installed, and it applies to both UM-owned and personally-owned devices.
Doug Adams uses his strong empathy and design skills to create a better experience for HITS users results in a better experience for HITS customers as well as employees.
Update Chrome and Edge as soon as possible. A Chrome update patches a high-severity vulnerability.
MLearning will be retired this November and replaced with Cornerstone Learning – a more modern, feature-rich platform designed with users in mind.
It’s that time of year again … the 2022 cycle of Microsoft Windows updates is now underway.
HITS walk-up support will be closed on Monday, September 5.
Scammers are impersonating faculty, U-M departments or other institutions by using sophisticated-looking emails that offer jobs in return for favors.
Forbes and Statista recognize Michigan Medicine as one of the state's top employers.
This message was sent to U-M IT groups on Friday, 8/19/22. is intended for U-M staff who are responsible for managing or are using any Apple devices, including mobile devices, and it applies to both UM-owned and personally-owned devices.
A brief MiChart system maintenance will occur Sunday, August 21 at 10 p.m. This MiChart “pause” will last less than 5 minutes. Prior to the pause, the system will be locked down from 7 p.m. Saturday, August 20 to 10 p.m. Sunday, August 21, causing Workflow Limitations.
For more information, review the August 21 MiChart maintenance document.
CoreImage Windows users will follow a new process when requesting admin rights.
Starting Wednesday, August 10 through Thursday, August 25 Citrix Workspace (used to access MiChart) will be upgraded to a new version. Citrix Workspace is used to access Michigan Medicine-hosted applications, such as MiChart, on CoreImage computers/devices.
An apprenticeship program created in partnership with the State of Michigan, Michigan Medicine and Washtenaw Community College seeks aspiring information technology professionals.
The Zoom add-in is now available in Outlook to improve collaboration and productivity.
All three Help Me Now locations will be closed on Monday, July 4; Two of three locations will have additional brief closures next week.
Teams tags and FindTime are now available to support collaboration, communication, and productivity across Michigan Medicine.
All three Help Me Now locations will be closed on Monday, July 4; Two of three locations will close briefly on some additional dates in June and July.
New modules and functionality will be added to Michigan Medicine’s electronic medical record over the next six years.
The planned retirement and replacement of Michigan Medicine’s MLearning online training resource – which had been planned for this July – has been rescheduled for early November.
A new phishing email scam has been reported at U-M that is designed to capture a user’s UMICH password and a Duo passcode that may be used to log in to university systems.
In today’s environment, security of our IT systems and data — often containing PHI or other sensitive data — is paramount!
HITS walk-up support will be closed on Monday, May 30
Begin using a different web browser now. Options include Microsoft Edge or Google Chrome.
Combining the best of desktop, web, and mobile applications, Microsoft 365 enables the Michigan Medicine community to collaborate in real-time from nearly anywhere, on virtually any device. Take advantage of these learning opportunities to save time, communicate efficiently with teammates and improve your personal productivity.