Combating a top burnout driver

Illustration of doctor with stressful icons

Team streamlines patient portal communication

Key takeaways: 

  • The increased use of patient portal messaging has had unintended consequences: high volumes of non-urgent messages, requests for flexible care, and a rise in aggressive and negative behavior online.
  • A team led by Deeba Minhas, M.D., is looking at this issue and finding ways to reduce the burden felt by team members.
  • Among tweaks to the portal are: new standards for communication, appropriate reasons to contact the clinic, guidance for minimizing lengthy messages and clear expectations for appropriate response times.

Read more in Michigan Medicine Headlines