MiChart Upgrade is this Sunday, April 21


This Sunday, April 21, is the next upgrade for MiChart, the electronic health system for Michigan Medicine.


This is the first planned upgrade for 2024 with a goal to introduce new features, limit impact to the organization, and maintain regulatory requirements.   

About the upgrade:

The newest upgrade will enable some key changes and enhancements, including:  

  • New Timeline Reports added to the Summary Activity.  
  • OR Schedulers can review and request newly available OR Time from In Basket.  
  • Anesthesia Staff can review rooms running by time of day with new report.  
  • Automatic Notifications for Unused OR Block Times.  
  • Two new bed cleaning statuses 'Cleaning Delayed' and 'Cleaning Postponed' will be available.  
  • Elsevier Clinical Practice Model (CPM) Upgrade that will include new Care Plan Guides with associated Patient Education content along with updates to existing content. Review the CPM upgrade slides for full details. 

Downtime information: 

MiChart System downtime for the upgrade will be from 2 a.m. to 5 a.m. on Sunday, April 21. Guidelines and procedures to follow during this time may be found on the MiChart Spring 2024 Upgrade project page.  

The MiChart system is now locked down. For more information on any limitations resulting from the lockdown see the Workflow Limitations From Lockdown for System Maintenance Preparations tip sheet. Please note - you must log in to access the MiChart information.  The MiChart teams will be unable to make changes to the system during this time until the activation is complete on Sunday, April 21.   

Training materials: 

Training materials are available for all MiChart users to review on the MiChart Spring 2024 Upgrade project page. The content is organized by role and contains slides of relevant changes, with links to tip sheets and/or videos where applicable.  All clinicians and MiChart users are encouraged to review the content to ensure a seamless upgrade and go-live.  

Go-live updates and Getting Help: 

Updates will be posted regularly to the MiChart Spring 2024 Upgrade project page following the downtime. Watch also for the “Daily Flash” newsletter which will be distributed daily to provide updates on changes and new tip sheets.   

  • If customers in your area experience performance issues after the April 21 go live, please encourage the following:   
    • Submit a ticket through the Michigan Medicine Help Center    
      • Include the following information in your submission:   
      • Workstation TermID.  
      • Is the customer on premise or remote?   
      • The exact time of the incident.   
      • Current activity/screen in MiChart.   
      • Are others experiencing the same issue?   
      • Are applications other than MiChart experiencing issues?  
    • All other MiChart upgrade questions or related issues:  
      • For non-urgent issues, start at the Michigan Medicine Help Center (help.med.umich.edu/it) to chat with an agent (Monday - Friday 8 a.m. - 4 p.m.) or submit a ticket.   
      • For critical issues, call the Service Desk at 734-936-8000