New HITS in-person paging service location opening July 12

06/28/2021

HITS is resuming in-person pager support and there will be a new office opening dedicated to paging services. The new HITS Paging Office - located at the entrance of UH South - will be open on Monday, July 12.

While HITS prepares to open the new location, there will be a ‘pause’ for paging services starting Friday, July 2 thru Friday, July 9.

Action required: 

  • Submit paging service requests (see options below) by Wednesday, June 30, for pickup by Friday, July 2.
  • Pick-up and or drop-off any pager requests by Friday, July 2. 

*Requests submitted after June 30 will be fulfilled and can be picked up at the new HITS Paging Office on Monday, July 12.

Current paging requests:

The HITS Service Desk is actively working to make this process more efficient and timely by:

  • Continuing to work on paging requests during the ‘pause’  to get caught up before the grand opening of the new paging office.
  • Adding additional team members to process requests.

Beginning Monday, July 12: 

  • The HITS Paging Office will be the only location for pager services support. Hours of operation are:
    • Walk in service: Monday - Friday, 8 a.m. - 10 a.m. & 12 p.m. - 3 p.m.
    • Appointments: Monday - Friday, 7 a.m. - 8 a.m., 10 a.m. - 11 a.m. & 3 p.m. - 4 p.m.
  • Walk-in service will start and you will not need an appointment for:
    • Pager troubleshooting 
    • Pager replacements
  • Walk-up Appointments are recommended for:
    • Offsite customers
    • Picking up more than 5 pagers
    • Changes to more than 5 pagers
  • All other requests must FIRST submit a request via the Michigan Medicine Help Center (see options below). A drop-off table will not be available at the HITS Paging Office.

Please be sure to record the ticket number you receive after submitting your request.

For new pagers, pager changes, Page Copy (forwarding pages to a cell phone), pager archives, etc., visit the Michigan Medicine Help Center and search for “Paging Services,” or navigate to the appropriate form to:

Need help?

Emergency after-hours support is available by calling 734-936-8000. 

Schedule a walk-up appointment at the HITS Paging Office.

Clinical, Services & Support