12/15/2021
A Major incident has been declared affecting Duo Multifactor Authentication that is impacting multiple services.
Current Status:
- A Major incident has been declared affecting Duo Multifactor Authentication.
- Duo services are intermittently unavailable do an issue with a cloud hosting vendor.
- This is impacting a variety of services in different ways.
Impacts include:
- Users unable to perform Electronic Prescription of Controlled Substances (EPCS)
- Duo requirements for Michigan Medicine VPN and VPlaces have been temporarily suspended. Users are able to now log into these services while Duo is down.
- Login may be unavailable to web applications that rely on Duo Multifactor Authentication.
- HITS is working to resolve these issues.
If you need assistance with an URGENT issue, call the Service Desk at (734) 936-8000.