HITS CoreImage and CoreMac - Managed Computing Services

Get a secure PC, Mac, or Linux computer built ready for work at Michigan Medicine. 

Product Features

HITS offers several options for Michigan Medicine desktop, laptop, and tablet computers. Each has software tools, security features, and management features that enable a reliable, secure, and supportable computing environment. Choose from six managed computing options:


When contacting HITS for support, you will be asked for the Device Name (formerly called TermID) of your computer. All HITS managed computing devices are assigned a unique eight character name. Generally, CoreImage devices will have a physical tag attached to them featuring the Device Name, but they can also be identified within the Microsoft Windows Settings application

After hours coverage for business critical devices are covered 24x7x365 by the Medical Center Device Support team. All other device related issues that cannot be resolved by the Service Desk and are received after 6 p.m. may be addressed on the next business day.

Details on access and support for personal devices.

Enterprise Software Applications

As part of the managed general compute environment, some software packages are installed or available for installation through HITS. See a list of all installed applications on standard CoreImage PCs, and all available CoreImage PC software packages

Microsoft Office

Michigan Medicine uses the Microsoft Office 365 Suite of applications, including:

  • Word

  • Excel

  • PowerPoint

  • Access

  • Outlook

  • OneNote

  • Publisher

Microsoft Visio and Microsoft Project licenses are being deployed on a limited basis throughout Michigan Medicine, more information is coming soon. 

In July 2021, all Core devices were updated with Microsoft Office 365 unless a workflow or other application requires an older version of Office.

Adobe Creative Cloud

Michigan Medicine faculty and staff who use a managed general compute device have access to the following Adobe Creative Cloud products:

  • Acrobat Pro DC

  • Photoshop

  • Illustrator

  • InDesign

  • Dreamweaver

Because U-M is an Adobe Creative Campus, individuals and departments should not purchase or manually install this software independently.

Software Procurement

Requesting Software & App List

Software that is not included in the managed general compute standard software needs to be purchased by your department. Health Information & Technology Services (HITS) will then assist in having that software packaged and available for distribution in the Michigan Medicine network.

To verify that the software you need is available as part of the managed general compute standard software, please see the Michigan Medicine list of Packaged Applications (app list) on the Knowledgebase.

To request a software application that has already been packaged and is available according to the Michigan Medicine Packaged Applications List, you need to submit a customer service request (CSR). Please go to Get Help to see all the ways to get in touch with the HITS Service Desk.

If it is not on the list, Desktop software may be procured in a variety of ways*:

  1. ITS: Departmental Purchases

  2. ITS Software Licensing and Distribution: Licensed software products for use on university-owned computers

*All software purchases must be made in compliance with SPG 601.03-3

Once the purchase has been made (or if it is already on the available list), contact HITS for implementation by going to Get Help and submitting an online request, or by contacting the HITS Service Desk.

Software Requests for personal use on Non-University Owned Machines

Application Software or Application Systems

If you or your department has a need for new, large-scale application software or systems:

  • Departmental staff or faculty members contact their department administrator with their needs.

  • Hospital department administrators may take these requirements forward to a HITS representative to determine next steps.

  • HITS will assist the department in completing the need processes, such as RFI (Request for Information), RFP (Request for Proposal), and capital funding requests.

For products over $5,000, you will need to follow the Capital Budget Office's process for securing capital funding.


Anti-Virus Protection

As of November 15, 2021, CrowdStrike Falcon is the primary anti-malware software used on University-owned machines.

Administrative Access

Users of managed general computing devices have the option to request administrative access to their machine by following our new process, How To Create and Manage Your Just-in-Time (JIT) Elevated Privileged Access.

Internet Browsers


Edge Chromium is the default web browser used on Windows-managed computing devices. Google Chrome is also available on Windows 10 devices.  


Safari web browser is the default web browser on CoreMac and iOS devices. Google Chrome and Edge Chromium are also available.