This guide covers the technology staff, faculty, and students need to create a successful remote work environment. For telecommuting policies and manager resources, see the Michigan Medicine HR website.
Michigan Medicine managed laptops and related peripherals (e.g., keyboard, mouse, docking station) can be taken offsite. Do not remove external monitors or desktop/tower computers without approval. Desktop computers will not work offsite without special setup due to no VPN or WiFi card. Tablets and cell phones can be useful but are not adequate standalone equipment for working remotely.
If you use a Michigan Medicine managed laptop (e.g., CoreImage)
Record items you take home in the Telework - Existing Equipment request.
Check out this video guide to get monitors and docking station equipment setup.
Check out this video guide for an informational overview of a Michigan Medicine managed laptop.
If you use a personal computer
The operating system should be reasonably recent (e.g., Windows 10, macOS Mojave) to ensure software compatibility and security protection. To access internal Michigan Medicine resources, we recommend using our Windows Virtual Desktop (WVD) service.
For more details on what support is offered for personal computers please read our michmed.org/byod page.
Quality Internet Connection
At a minimum, your internet plan should run at 5 mbps download and 1 mbps upload. We recommend 15 mbps download and 5 mbps upload to prevent common connectivity-related issues, and that you connect via a physical wire. We recommend using our University of Michigan Speed Test tool to test your network speeds.
Windows Virtual Desktop
Windows Virtual Desktop provides authorized users with access to a streamlined set of tools and services (including MiChart), available using any device, any browser, and without the need for VPN.
Remote Access to Onsite Workstations
Need access to a desktop computer in your office from home? Set up a new Remote Desktop Connection to safely access your applications, files, and servers.
New Equipment Requests
If you are approved to work from home, your supervisor or manager should complete this form: Telecommuting IT Preparation for Approved Work. Provide clear information on the context of your request so we can prioritize appropriately. We are receiving multiple requests for equipment as demands for telework increases and may not be able to fill all requests immediately. We appreciate your patience as we work to ensure our equipment is aligned to our most critical operations.
This section covers the basic technical access most Michigan Medicine employees need to telework. Certain jobs may require specialized access. If in doubt, consult your manager or department representative.
Connect to the Virtual Private Network (VPN)
Review your Duo preferences
Update your two-factor authentication settings to accommodate working remotely. For example, if you currently opt to use a landline, you may wish to add a mobile phone number as an option.
Mobile Device Management
Mobile Device Management is required for any personally owned mobile device in order to access Exchange email natively, use Epic Haiku/Canto mobile applications to access MiChart, and connect to the secure Michigan Medicine WiFi network.
The main differences between working in the office and teleworking may relate to how you and your colleagues communicate and collaborate. These tools connect you remotely so your work can continue uninterrupted.
Access the latest version of your files, even those on your network home drives, from anywhere as long as you’re connected to the internet:
Shared Drives (S or T drive) and Personal Drives (H drive)
Network Attached Storage (NAS) is space commonly referred to as the Home Directory or "H: drive" and Shared Drives or "S and T." To access it remotely, login to the Michigan Medicine VPN and map the drive if you are on a Michigan Medicine managed workstation. If you're using a personal device, we recommend using our Windows Virtual Desktop (WVD) service which will automatically connect to your H, S, and T drives.
U-M Google: Create documents, spreadsheets, and presentations — and then collaborate with colleagues in real-time using online editing tools. Do not use it for PHI or storing other sensitive information.
Remote Access to Onsite Workstations
Need access to a desktop computer in your office from home? Set up a new Remote Desktop Connection to safely access your applications, files, servers and more.
Dropbox at U-M
Dropbox at U-M is a secure, cloud-based storage option for storing all types of files and collaborating with colleagues inside and outside of U-M. All active faculty, staff, and students at Michigan Medicine have access to Dropbox at U-M. Create an account and login by visiting dropbox.umich.edu and signing in with your UMICH (level-1) credentials.
SharePoint is a web-based platform that allows Michigan Medicine teams to securely store, organize, share, and access information. This multipurpose tool is highly configurable and usage varies substantially across teams and departments.
From a Core Computer
While offsite, login to Windows Virtual Desktop (WVD) to access MiChart on a Core computer.
Alternatively, launch MiChart as normal and you will be prompted to enter your Michigan Medicine (Level-2) login and a passcode. For passcode, enter "push" or type in a six-digit Duo Token Code.
Note: Neither WVD nor VPlaces provides access to video visits or Jabber. To access these applications while offsite use a mobile phone or tablet.
From a personal computer
From a personal device, access MiChart by logging in at vplaces.med.umich.edu or logging in to a Windows Virtual Desktop (WVD). To request a Windows Virtual Desktop, complete a Windows Virtual Desktop Request. Alternatively, you may request to remotely access an on-site Core Windows device from a personal computer, including any files and applications on that device.
You are not able to save documents to local drives or access printers from within MiChart on a personal device.
Note: WVD does not provide access to video visits or Jabber. To access these applications while offsite use a mobile phone or tablet.
Limited mobile functionality
If you work in a call center environment using Aspect, you will need Jabber installed on your Michigan Medicine managed computer in order to receive calls. All other remote workers should use a personal cell phone or landline for work-related calls. Record your alternative contact number in your Michigan Medicine voicemail greeting.
Check Voicemail Remotely
If you have a Cisco phone onsite, follow these directions to access your voicemail from an external phone:
- Dial 734-998-2400
- Press * [star/asterisk]
- Enter your mailbox ID number and press #
- Enter your PIN/password then press #
- If you experience voicemail issues, call AT&T at 800-498-4858.
Forwarding Your Office Phone
The ability to forward a U-M phone to a non-UM phone number was activated temporarily. Providing an alternative contact number in your Michigan Medicine voicemail greeting is a preferred alternative to call forwarding.
Jabber allows you to use a Michigan Medicine managed computer (CoreImage) to answer a single U-M phone number. Jabber cannot be set up for phones with multiple lines. It cannot be used with older Nortel phones or phones connected to the Centrex system (instead, contact AT&T at 800-498-4858 for assistance call forwarding).
Request Jabber by submitting a request. HITS enables each account individually with the vendor, which can take up to five days to complete. Your cell phone must also have Intelligent Hub installed to use Jabber.
Aspect Users: Cannot use Jabber and Aspect on their cellphone. It must be used on a CoreImage workstation or laptop. Remoting into your workstation to use Aspect with Jabber is not supported. If you are requesting Jabber and your number is associated with an Aspect account, you must have a CoreImage device to have the software properly configured. If you do not have a CoreImage device, your supervisor or manager should complete this form: Telecommuting IT Preparation for Approved Work.
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If you require technical assistance while working off-site search our Knowledge base for answers. If you still need additional help the HITS Service Desk can offer remote support. Visit the Michigan Medicine Help Center and click the bubble on the bottom right to chat with a Virtual Agent.
When contacting the Service Desk, please have your computer's Term ID and mention that you are remote. If your issue is related to a network connection, contact your Internet Service Provider first to ensure the problem isn’t with your home network. If your device requires physical repair, you will need to bring it on-site for processing.