This guide covers the technology staff, faculty, and students need to create a successful remote work environment during an emergency situation.
From a technology perspective, working remotely can be quite similar to working in the office. We recommend testing access to your equipment and resources at home before the need arises. For support, chat or call the service desk or submit an IT catalog request. All Help Me Now locations are temporarily closed.
Michigan Medicine managed laptops and related peripherals (e.g., keyboard, mouse, docking station) can be taken offsite. Do not remove external monitors (unless necessary) or desktop/tower computers (they won't work due to no VPN client or WiFi card). Tablets and cell phones can be useful but are not adequate standalone equipment for working remotely.
If you use a Michigan Medicine managed laptop (e.g., CoreImage)
If you use a personal computer
The operating system should be reasonably recent (e.g., Windows 10, macOS Mojave) to ensure software compatibility and security protection. Get access to the most common IT services from your own device.
Quality Internet Connection
At a minimum, your internet plan should run at 5 mbps download and 1 mbps upload. We recommend 15 mbps download and 5 mbps upload to prevent common connectivity-related issues, and that you connect via a physical wire.
For tips on securing your home network, please visit U-M Safe Computing.
New Equipment Requests
Request additional equipment to work offsite using the Devices for Temporary Telework request. Provide clear information on the context of your request so we can prioritize appropriately. We are receiving multiple requests for equipment as demands for telework increases and may not be able to fill all requests immediately. We appreciate your patience as we work to ensure our equipment is aligned to our most critical operations.
Remote Access to Onsite Workstations
Need access to a desktop computer in your office from home? Set up a new Remote Desktop Connection to safely access your applications, files, and servers.
Windows Virtual Desktop
Windows Virtual Desktop provides authorized users with access to a streamlined set of tools and services (including MiChart), available using any device, any browser, and without the need for VPN.
This section covers the basic technical access most Michigan Medicine employees need to telework. Certain jobs may require specialized access. If in doubt, consult your manager.
Connect to the Virtual Private Network (VPN)
Review your Duo preferences
Intelligent Hub is required for any personally owned mobile device in order to access Exchange email natively, use Epic mobile applications to access MiChart (Canto=iPad / Haiku=iPhone), and connect to the secure Michigan Medicine WiFi network.
The main differences between working in the office and teleworking may relate to how you and your colleagues communicate and collaborate. These tools connect you remotely so your work can continue uninterrupted.
Google Hangouts Meet
Skype for Business
If circumstances require you to temporarily take your teaching or learning online, these tools can enable alternate modes of course delivery.
Osmosis is a web and mobile application that consolidates educational content into a single learning environment, and provides tools for students to write, share, and curate their own practice questions and content.
If you work in a call center environment using Aspect, you will need Jabber installed on your Michigan Medicine managed computer in order to receive calls. All other remote workers should use a personal cell phone or landline for work-related calls. Record your alternative contact number in your Michigan Medicine voicemail greeting.
Check Voicemail Remotely
- Access voicemail from an external phone.
- Dial 734-998-2400
- Press * [star/asterisk]
- Enter your mailbox ID number and press #
- Enter your PIN/password then press #
- If you experience voicemail issues, call AT&T at 800-498-4858.
Forwarding Your Office Phone
The ability to forward a U-M phone to a non-UM phone number was activated temporarily. Providing an alternative contact number in your Michigan Medicine voicemail greeting is a preferred alternative to call forwarding.
Jabber allows you to use a Michigan Medicine managed computer (CoreImage) to answer a single U-M phone number. Jabber cannot be set up for phones with multiple lines. It cannot be used with older Nortel phones or phones connected to the Centrex system (instead, contact AT&T at 800-498-4858 for assistance call forwarding).
Request Jabber by submitting a request. HITS enables each account individually with the vendor, which can take up to five days to complete. Your cell phone must also have Intelligent Hub installed to use Jabber.
Aspect Users: Cannot use Jabber and Aspect on their cell phone. It must be used on a CoreImage workstation or laptop. Remoting into your workstation to use Aspect with Jabber is not supported. If you are requesting Jabber and your number is associated with an Aspect account, you must have a CoreImage device to have the software properly configured. If you do not have a CoreImage device, request one via the Devices for Temporary Telework catalog item.
Access the latest version of your files, even those on your network home drives, from anywhere as long as you’re connected to the internet:
U-M Google: Create documents, spreadsheets, and presentations — and then collaborate with colleagues in real-time using online editing tools.
Remote Access to Onsite Workstations
From a CoreImage Computer:
Although not required for accessing just MiChart, it is generally recommended that you connect to the Michigan Medicine VPN first if you need access to other internal resources (network drives, using the Outlook email, client internal website) as well as to ensure maintenance on the machine is kept up to date.
However, if you are only going to only access MiChart, then a VPN connection is not required. In this case just launch MiChart as normal and you will be required to respond to a Duo two-factor authentication prompt before proceeding.
From a personal computer
Log into Michigan Medicine's Virtual Application Portal. You are required to respond to a Duo prompt before proceeding.
You are not able to save documents to local drives or access printers from within MiChart on a personal device.
When changes happen rapidly, individuals with disabilities can quickly become disadvantaged. The way you create content can help ensure inclusive experiences.
Text Contrast and Style
Provide a brief text alternative for images, graphs, and charts to explain what makes the image important.
Captioning media provides greater comprehension of the material and provides access for those with hearing impairments.
Use descriptive titles for link text, titles, and headers.
Use simple tables when possible, with column and row headers.
If you require technical assistance while working off-site, the HITS Service Desk can offer remote support:
- Click: Online service portal. Click the bubble on the bottom right of the Service Portal to visit our Virtual Chat Agent.
- Call: 734-936-8000
When contacting the Service Desk, please have your computer's Term ID and mention that you are remote. If your issue is related to a network connection, contact your Internet Service Provider first to ensure the problem isn’t with your home network. If your device requires physical repair, you will need to bring it on-site for processing.