Michigan Medicine Computing Essentials

Get Work Done

A new culture of work is here. It’s open and collaborative, letting teams work together securely from anywhere in the world. Be productive and successful — both in the office and remote!

MEDICAL STUDENTS: You will have in-person training with HITS during your M1 Orientation week. Check out the details here in the Computing Essentials guide and the Laptop FAQ for all your technology questions.

Access and Security

Cloud and lock symbols

Michigan Medicine is entrusted with many types of sensitive data across our missions everyday. Set up your security accounts to access email, WiFi, and much more.

UMICH (Level-1) and Michigan Medicine (Level-2) Credentials

As a member of Michigan Medicine and the wider University of Michigan community you have two credentials, known as your UMICH (level-1) and Michigan Medicine (level-2) logins. Your user ID for both is your assigned U-M uniqname and each uses a separate password.

  • Level-1 credentials access university-wide resources, like Wolverine Access, VPN, Dropbox, Zoom, Google Drive, and Canvas. You can reset or change your level-1 password at password.it.umich.edu
  • Level-2 credentials access Michigan Medicine-specific resources, like workstations, MiChart, or Microsoft 365 apps. You can set up, reset, or change your passwords at lvl2.med.umich.edu

To set up your passwords, refer to the HITS correspondence sent to your personal email account prior to your start date.

  • Email Address: Your uniqname serves as your email address: uniqname@med.umich.edu
    • Note that all ‘@med.umich.edu’ email users also have a ‘@umich.edu’ address. Email to your @med.umich.edu and your @umich.edu addresses goes to the same Exchange mailbox 
    • Using your @umich.edu address is required to access Google Drive, Zoom, and Adobe Creative Cloud
    • Using your @med.umich.edu address is required to access Microsoft 365

Duo Two-Factor Authentication

Duo provides a second identity verification beyond your username and password. It works by sending automatic notifications to your smartphone, smartwatch, hardware token, or landline to confirm your login to email, VPN, and more. You may download Duo on more than one device so it’s always accessible.

Set up Duo:

  • Download Duo from your app store 
  • On a computer, visit password.it.umich.edu and follow the setup prompts
  • Note: you MUST set up Duo before using Intune

Mobile Device Management

Encrypts data and automates security settings on personal mobile devices such as phones and tablets not managed by Michigan Medicine. It provides access to secure Michigan Medicine resources including email, wireless networks, MiChart, and more. Per U-M policy, mobile device management does NOT track personal data or location.

Safe Computing

Protect yourself and Michigan Medicine while online. Safe Computing provides information and learning opportunities to safely navigate online.  Get information about IT security policies, phishing, passwords, event publications, and more. 

Get Online

computer mouse

Once you have set up Two-Factor Authentication and Mobile Device Management, you’re ready to connect to WiFi on a personal phone or tablet. If you are working at home or remotely, HITS offers three main ways to access your files, folders, and applications. Learn more about remote computing options.

Wireless Networks

After you set up Duo and Mobile Device Management, you’re ready to connect to WiFi.

  • UMHS-8021X: the preferred wireless network for employees accessing Michigan Medicine systems and data from personal computers and mobile devices (access requires Mobile Device Management)

  • MFleet: the default network for HITS Core devices to access Michigan Medicine resources

  • MWireless-UMHS: available in non-clinical areas. Does not require Intune. Log in with your Level-1 (UMICH) credentials

  • eduroam: available in all buildings. Does not require Intune. Log in with your Level-1 (UMICH) credentials
  • MGuest-UMHS: For patients and visitors only. No access to Michigan Medicine resources 

VPN: Cisco AnyConnect

A Virtual Private Network (VPN) is required to access secure Michigan Medicine resources offsite, including shared drives and internal websites. The VPN is intended for Michigan Medicine managed devices, personal devices should use WVD. To login:

  • Cisco AnyConnect is installed automatically to all CoreImage Windows systems and CoreMac systems. If your device is Non-Core, click on the WVD section below.
  • Launch the Cisco AnyConnect application on your device.
  • Sign in with your Level-2 password and approve login at Duo prompt.

Windows Virtual Desktop

Windows Virtual Desktop (WVD) is a Microsoft-based service that allows you to securely access Michigan Medicine internal resources from any computer. Using WVD is recommended for personal devices. This virtual desktop interface is similar to a CoreImage (Windows) desktop and includes a limited set of specific software and tools. More options may become available in newer versions. 

Windows Virtual Desktop is available via a web browser or desktop client application.

Get Working

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Many applications will be essential to your daily work. Read on for an overview on connecting to email, file storage and sharing options, video conferencing tools, and productivity and learning apps.

Personal Productivity

These tools make it easy for you to work in new and more productive ways.

  • Microsoft 365 is a suite of interrelated applications for the Windows and Mac operating systems, including Word, Excel, PowerPoint, OneNote, and Outlook. If you're using a personal device see our michmed.org/byod page for more details.
  • Adobe Creative Cloud Michigan Medicine users can access many Adobe products without purchasing or manually installing them through the Creative Cloud Desktop Application (CCDA). Following a one-time access request, the CCDA can be accessed anytime using HITS-managed devices including PCs, Macs, and mobile devices, by logging in with your @umich email address and UMICH (Level-1) password. 

Team Productivity

Microsoft Teams brings together people, conversation, and content, enabling more efficient productivity and collaboration – especially in a flexible first work environment. 

SharePoint is a web-based platform that allows teams to securely store, organize, share, and access information. It can also be used to create beautiful intranet sites.

Video Conferencing

Use Microsoft Teams to chat, call, or videoconference. It is safe to use with PHI. The tool also integrates with the full Microsoft 365 suite, including your email, calendar, and Office applications, allowing you to quickly see a colleague’s availability or collaborate in real-time on a PowerPoint file – all within one application! 

U-M Zoom offers live video, audio, screen share, breakout rooms, and meeting recordings for up to 300 people. It is safe to use with PHI. To connect, open or download the Zoom app, sign in with SSO, and enter the domain ‘umich’. When prompted login your UMICH (Level-1) credentials. 

Email and Calendar

Michigan Medicine uses Microsoft Outlook for email, calendaring, contact lists, and task management. Your email is uniqname@med.umich.edu. Access your email using the following options:

  • On your CoreImage computer: launch the Outlook app. To access Outlook from any device, use the web version.

  • On the web or any personal device: Visit office.com – enter your Michigan Medicine (Level-2) login and provide Duo approval. 

  • On your phone: Use the Outlook app, requires Mobile Device Management (MDM).     

Note: Use Outlook to safeguard PHI and other sensitive information. Your @med.umich.edu email address provides encryption for outgoing messages. To encrypt PHI or sensitive information and attachments, add [SECURE], with square brackets, to your subject line. 

File Storage and Document Sharing

Michigan Medicine has several options for file storage, sharing, and collaboration. The tools you will use will likely depend on your team, department, or program.  

  • OneDrive: The overarching data management system for Microsoft 365, OneDrive allows you to share documents, track projects, automatically input data, and collaborate in real-time. Safe for PHI.
  • SharePoint: This web-based platform allows teams to securely store, organize, share, and access information.
  • Dropbox at U-M: another secure, cloud-based file sharing and storage option, safe for PHI. Access with your UMICH (Level-1) login. Use when collaborating with campus or colleagues outside of U-M.

Please note: HITS discourages using removable data storage media (such as USB flash drives) and they should never be used with ePHI or sensitive data. Instead, you must use one of our approved tools for General Needs or Research Focus. Any removable media must use encryption technology, and all data must be encrypted.


Microsoft Teams seamlessly combines chat, video/voice, calendar, file sharing, and many other features into one application. It is safe to use with PHI.

MiChart and Clinical Apps

tablet and cloud

MiChart is Michigan Medicine’s patient-centric electronic health record (EHR), based on the Epic platform. Learn how to get access to MiChart and clinical reference apps.


All clinicians will work with their team or department for the appropriate MiChart training and access. 

Get connected:

  • On a Core workstation, access MiChart through the desktop shortcut
  • To use MiChart on a personal computer, install Windows Virtual Desktop (WVD). You are not able to save documents to local drives or access printers from within MiChart on a personal device
  • While offsite, use Windows Virtual Desktop to access MiChart on both Core and personal computers.
  • Note: WVD does not provide access to video visits or Jabber. To access these applications while offsite use a mobile phone or tablet

Haiku/Canto Apps

Haiku is the Epic smartphone app for MiChart, supported on iOS and Android. Canto is the Epic tablet app, for iPads only. The use of these apps requires Mobile Device Management through Intune enrollment. 

To connect: 

  • Connect to VPN, UMHS-8021x wireless, or MFleet wireless, and follow the setup instructions for Android or iOS to register for Haiku and Canto. Login with Michigan Medicine (Level-2) credentials

Research Applications and Data Services


Request access to research applications like GraphPad Prism, ERN, Lasergene, and more.

Online Learning Platforms

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Medical students leverage multiple applications for learning, lectures, and exams, with Canvas serving as the hub. Learn more about specific apps used in the M1 year and beyond. Online learning platforms allow Michigan Medicine users to register for classes, complete online courses, view transcripts, and more.


The university's learning management system. See class schedules and calendars, resources needed to complete assignments, and announcements.

Cornerstone Learning (formerly MLearning)

Cornerstone Learning is Michigan Medicine’s learning management system – used to complete institutional mandatory trainings, and other educational courses. Log in with Michigan Medicine (Level-2) credentials.


The university’s web-based learning center that offers learning activities to support operational users, compliance requirements, and professional development. Log in with level-1 credentials.

LinkedIn Learning

Advance your career through on-demand courses designed to build new skills related to business, software, technology and design.

Michigan Online

Further your learning by taking individual courses or earning an online degree from U-M. Sign up and log in with UMICH (Level-1) credentials.


agent with headset

For more guidance on remote work settings, see the HITS Tech Guide for Working Remotely. You may also visit the Michigan Medicine Help Center to chat with an agent, find answers to common questions, or submit a ticket.