Michigan Medicine Computing Essentials

Get Work Done

A new culture of work is here. It’s open and collaborative, letting teams work together securely from anywhere in the world. Be productive and successful — both in the office and remote! Download a printable version of Computing Essentials.

Access and Security

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Michigan Medicine is entrusted with many types of sensitive data across our missions everyday. Set up your security accounts to access email, WiFi, and much more.

UMICH (Level-1) and Michigan Medicine (Level-2) Credentials

As a member of Michigan Medicine and the wider University of Michigan community you have two credentials, known as your UMICH (level-1) and Michigan Medicine (level-2) logins. Your user ID for both is your assigned U-M uniqname and each uses a separate password.

  • Level-1 credentials access university-wide resources, like Wolverine Access, VPN, Box, Zoom, Google Drive, and Canvas. You can reset or change your level-1 password at password.it.umich.edu
  • Level-2 credentials access Michigan Medicine-specific resources, like workstations, MiChart, drives and printers, Outlook, or the HITS Service Portal. You can set up, reset, or change your passwords at lvl2.med.umich.edu

To set up your passwords, refer to the notices HITS sent to your personal email account prior to your start date.

  • Email Address: Your uniqname serves as your email address: uniqname@med.umich.edu
    • Note that all ‘@med.umich.edu’ email users also have a ‘@umich.edu’ address. Email to your @med.umich.edu and your @umich.edu addresses goes to the same Exchange mailbox 
    • Using your @umich.edu address is required to access Microsoft Office and Google Drive

Duo Two-Factor Authentication

Duo provides a second identity verification beyond your username and password. It works by sending automatic notifications to your smartphone, smartwatch, hardware token, or landline to confirm your login to email, VPN, and more. You may download Duo on more than one device so it’s always accessible.

Set up Duo:

  • Download Duo from your app store 
  • On a computer, visit duo.it.umich.edu and follow the setup prompts
  • Note: you MUST set up Duo before using Intelligent Hub

Intelligent Hub

Intelligent Hub encrypts data and automates security settings on personal mobile devices. It provides access to secure Michigan Medicine resources including email, wireless networks, MiChart, and more. Per U-M policy, Intelligent Hub does NOT track personal data or location. 

Set up Intelligent Hub: 

  • Download the app from your app store 
  • Head to KnowledgeBase for setup instructions

Safe Computing

Protect yourself and Michigan Medicine while online. Safe Computing provides information and learning opportunities to safely navigate online.  Get information about IT security policies, phishing, passwords, event publications, and more. 

Get Online

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Once you have set up Duo and Intelligent Hub, you’re ready to connect to WiFi. When offsite, use VPN on your computer to access Michigan Medicine resources like email and file drives.

Wireless Networks

After you set up Duo and Intelligent Hub, you’re ready to connect to WiFi.

  • UMHS-8021X: the preferred wireless network for employees accessing Michigan Medicine systems and data from personal computers and mobile devices (access requires Intelligent Hub)

  • MFleet: the default network for HITS Core devices to access Michigan Medicine resources

  • MWireless-UMHS: available in non-clinical areas. Does not require Intelligent Hub. Log in with your Level-1 (UMICH) credentials

  • MGuest-UMHS: For patients and visitors only. No access to Michigan Medicine resources 

VPN: Cisco AnyConnect

A Virtual Private Network (VPN) is required to access secure Michigan Medicine resources offsite, including email, shared drives, and internal websites. To login:

  • Launch the Cisco AnyConnect application and if prompted, enter the server address: vpn.med.umich.edu. Or, you can visit vpn.med.umich.edu/level1 to download the VPN application. 
  • Sign in with your level-1 (UMICH) password and approve login at Duo prompt.

Get Working

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Many applications will be essential to your daily work. Read on for an overview on connecting to email, file storage and sharing options, video conferencing tools, and productivity and learning apps.

Personal Productivity

These tools make it easy for you to work in new and more productive ways.

  • Microsoft Office is a suite of interrelated desktop applications for the Windows and Mac operating systems, including Word, Excel, PowerPoint, Visio, and OneNote. 
  • Adobe Creative Cloud provides access to InDesign, Illustrator, Photoshop, Dreamweaver, and more. Request access from HITS, and once granted login to the Adobe CC app with Michigan Medicine (Level-2) credentials.
  • Adobe Acrobat Pro DC is an application that allows you to create, convert, edit, share, and sign PDF files.

Team Productivity

SharePoint is a web-based platform allows teams to securely store, organize, share, and access information. It can also be used to create beautiful intranet sites.

Video Conferencing

Zoom for Health at U-M offers live video, audio, screen share, breakout rooms, and meeting recordings for up to 300 people. Safe to use with PHI. To connect, open or download the Zoom app, sign in with SSO, and enter the domain ‘umich’. When prompted login your UMICH (Level-1) credentials. 

Email and Calendar

Michigan Medicine uses Microsoft Outlook Exchange for email, calendaring, contact lists, and task management. Your email is uniqname@med.umich.edu. Access your email using the following options:

  • On your computer: launch the Outlook app. If offsite, use VPN to connect or the web login.

  • On the web: Visit email.med.umich.edu – enter your level-2 login and provide Duo approval. 

  • On your phone: Access Outlook using your native ‘mail’ app or VMBoxer, do not use the Outlook app. Requires Intelligent Hub. 

Note: Use Outlook to safeguard PHI and other sensitive information. Your @med.umich.edu email address provides encryption for outgoing messages. To encrypt PHI or sensitive information and attachments, add [SECURE], with square brackets, to your subject line. 

File Storage and Document Sharing

Michigan Medicine has several options for file storage, sharing and collaboration. The tools you will use will likely depend on your team, department or program.  

  • SharePoint: This web-based platform allows teams to securely store, organize, share, and access information.
  • Dropbox at U-M: another secure, cloud-based file sharing and storage option, safe for PHI. Access with your UMICH (Level-1) login. 
  • MiShare: a HIPAA-compliant data transfer service used to send information to external collaborators. It works similarly to sending an email with an attachment. To connect, visit mishare.med.umich.edu, and log in with Michigan Medicine (Level-2) credentials. 

Instant Messaging

Skype for Business offers instant messaging, screen sharing, and video conferencing. It integrates with the Microsoft Office suite of applications and is safe for Protected Health Information (PHI). It is available as a "client" (i.e. installed on Michigan Medicine devices) and as a mobile app for iOS and Android devices.

MiChart and Clinical Apps

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MiChart is Michigan Medicine’s patient-centric electronic health record (EHR), based on the Epic platform. Learn how to get access to MiChart and clinical reference apps.

MiChart

All clinicians will work with their team or department for the appropriate training and access to MiChart. 

Get connected:

Haiku/Canto Apps

Haiku is the Epic smartphone app for MiChart, supported on iOS and Android. Canto is the Epic tablet app, for iPads only. Use of these apps requires Intelligent Hub. 

To connect: 

  • Connect to VPN or UMHS-8021x wireless, and follow the setup instructions for Android or iOS to register for Haiku and Canto. Login with level-2 credentials
  • Note that video visits cannot be done on an Android smartphone at this time

Clinical Apps Bundle

U-M also offers clinical resource apps for mobile devices with Intelligent Hub. 

Apps include: 

  • UpToDate
  • Epocrates
  • DynaMed
  • ClinicalKey

Note that passwords for these apps are not tied to your level-1 or -2 credentials. If you have issues with your account you’ll need to work with the application's support team directly.

Research Applications and Data Services

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Request access to research applications like GraphPad Prism, ERN, Lasergene, and more. And, learn how to navigate U-M's data landscape.

Online Learning Platforms

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Medical students leverage multiple applications for learning, lectures and exams, with Canvas serving as the hub. Learn more about specific apps used in the M1 year and beyond. Online learning platforms allow Michigan Medicine users to register for classes, complete online courses, view transcripts, and more.

Canvas

The university's learning management system. See class schedules and calendars, resources needed to complete assignments, and announcements.

MLearning

Michigan Medicine’s learning management system to complete mandatories and take educational courses. Log in with level-2 credentials.

My LINC

The university’s web-based learning center that offers learning activities to support operational users, compliance requirements, and professional development. Log in with level-1 credentials.

LinkedIn Learning

Advance your career through on-demand courses designed to build new skills related to business, software, technology and design.

Michigan Online

Further your learning by taking individual courses or earning an online degree from U-M. Sign up and log in with level-1 credentials.

Questions?

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For more guidance on remote work settings, see the HITS Tech Guide for Working Remotely.

You may also visit our online service portal to chat with an agent, find answers to common questions, or submit a ticket.