Signup to pilot the new cybersecurity eLearning module.


​​Information Assurance wants your input on a new cybersecurity eLearning module that will be released early next year.


“Help Me Now” Hours for 2019-20 Holiday Season


During the upcoming year-end holiday season, "Help Me Now" will observe the following schedule:

Services & Support

Cyber Safety-Review in 2: A Gift of Knowledge


It’s been a successful first 12 months of cyber safety topics; from tax fraud, encryption, traveling with technology, to phishing and password safety.  We’ve given a breakfast basket from Great Harvest Bread Company to 11 quiz winners this year and over 50 swag boxes during October’s Cyber Awareness Month.


NOTICE: You are likely to see privacy notice updates as the CCPA takes effect


The information below was sent to the IT Security Community and Frontline Notify group via email on November 22, 2019.

Services & Support

"Own Your Upgrade!" Self-serve Windows Upgrades: Nov. 2019 – March 2020


Between mid-November 2019 and late-March 2020, some (but not all) Windows users will see a "pop-up," asking them to download and install a required software upgrade. 

Services & Support
man standing in front of a HDAA poster

Michigan Medicine hosts 400 data and analytics practitioners at 2019 HDAA Conference


During the week of October 21, 2019, healthcare data and analytics practitioners from across the U.S. and Canada descended upon Ann Arbor to participate in the annual conference of the Healthcare Data & Analytics Association (HDAA)—hosted by Michigan Medicine. The theme of this year’s conference was The Art of Data & Analytics.

Clinical, Research, Services & Support
Researcher in U-M branded eye protection

Building research IT services and partnerships


The relationship between research and IT is complex. Erin Dietrich, HITS senior director, and her team are on a mission to strengthen the relationship between researchers and HITS, improve the customer experience, and raise awareness of IT services.

microsoft outlook logo

Remote email access is changing on November 21


Due to an increased threat of phishing attacks targeted at Michigan Medicine, remote access to email will change on November 21.

Security, Services & Support

Free password manager service now available


Michigan Medicine employees and students are required to use passwords to access various applications and business systems in their daily work. Because it can be difficult to keep track of multiple passwords, some people choose a simple password they can remember (e.g., their date of birth, a pet’s name, or another easily discovered piece of personal information), keep an insecure record of their passwords (e.g., written on a Post-it next to their computer), or reuse the same password across multiple accounts.


Cyber Safety - Review in 2: Practicing Safe Internet Habits


How did we survive before the internet? With all the advantages the internet provides, it also introduces risks such as: computer viruses, websites with malicious intentions, increased visibility of our personal information, and more.

Programmers at work concept using devops software development practices - vector illustration

HITS deploys first containerized application to a live production Kubernetes cluster


DevOps is a set of practices that automates the processes between software development and operation teams that historically functioned in relative silos. The HITS DevOps team will provide a new service aligning with these practices. 

Services & Support
A girl is in a hospital. She is getting ready to have a checkup. She is holding a teddy bear for comfort. Her doctor is trying to relax her.

App helps connect Michigan providers with U-M mental health experts


Michigan, like most of the country, is in desperate need of more child psychiatrists. More than 100,000 Michigan children have been diagnosed with depression, anxiety, or ADHD. Yet, fewer than 250 psychiatrists are trained to treat children in the state. The shortage means pediatricians and other primary care providers often end up treating adolescent mental health issues.


Cybersecurity Awareness Month: Learn about the dangers of phishing for a chance to win prizes.


Phishing is a fraudulent practice of sending emails that portray reputable companies or people in order to encourage individuals to reveal personal information or to infect your computer with viruses.


MiChart upgrade a success


The latest system upgrade for MiChart, Michigan Medicine's electronic health record, was successfully completed at 4:33 a.m. on Sunday, October 20.  The most notable enhancement for every MiChart user is the Storyboard, a redesigned workspace for users that replaces the Patient Header and provides quicker access to key details and common actions without switching screens. 


Visit the MiChart 2019 Upgrade webpage where additional updates will continue to be posted.  Those who have not completed their eLearning should do so within the MLearning portal. To access the Upgrade Tip Sheets, visit the Upgrade Training Resources webpage.


Many thanks to all teams who contributed to making the Go-Live a success.

Cybersecurity Awareness Month: Learn about physical security for your chance to win prizes!


Can you beat this week’s Cybersecurity game? See if you can spot all of the security risks on this employee’s desk. 10 people who complete the game will be randomly selected to win a swag box! Submit contest answers to


MiChart upgrade is this Sunday, October 20, 2019


This Sunday, October 20, is the next upgrade for MiChart, the electronic health system for Michigan Medicine.

Nadine Korc

Saluting Service: Long-time Michigan Medicine employees share secrets to their success


Later this month, Michigan Medicine will honor its most dedicated employees — those who have been with the organization for 45, 40 and 30 years. Headlines interviewed Nadine Korc, HITS IT customer relationship manager, who is celebrating 45 years with Michigan Medicine. She said the most satisfying thing about her career has been the diverse opportunities and experiences.

Services & Support

Cybersecurity Awareness Month: Spot the risks for a chance to win prizes!


Can you solve this week’s Cybersecurity game? See if you can spot all of the security risks on this employee’s desk. The first 10 people to complete the game win a swag box! Submit contest answers to


Michigan Medicine Mac users should delay installing new Catalina OS until further notice


CoreMac users, and users of personally-owned Macs that depends on Intelligent Hub to access Michigan Medicine privileged resources, should delay upgrading to the latest operating systems (Catalina.) 

Services & Support

Cybersecurity Awareness Month: Is your password secure?


Whether it be for employment, finance or recreation, you’ve likely accumulated a proliferation of accounts and passwords. 

Lousayni Benson, a recent apprentice who was recently hired fulltime

Applications for HITS apprenticeship program now open


The Health Information Technology & Services (HITS) Service Desk is searching for students, recent graduates or other qualified workers to join its entry-level apprenticeship program.  The program is a partnership between Michigan Medicine and Washtenaw Community College (WCC). 

Services & Support

Follow-up to IA advisory about U-M account credentials and Chegg data breach


This information was sent to U-M IT staff groups through email on October 4, 2019. It is intended for U-M IT staff who were affected by the password data breach at Chegg.


Cyber Awareness Month: Cybersecurity is essential both at home, and at the workplace


During October — which is Cybersecurity Awareness Month — Michigan Medicine Information Assurance is emphasizing personal accountability and stressing the importance of taking practical steps to enhance cybersecurity both at home and in the workplace.

HITS service desk staff member

HITS publishes Year in Review


This month marks a special milestone: three years since Health Information Technology & Services formed. To commemorate the anniversary, HITS published a Year in Review, an interactive website highlighting some of the organization’s major accomplishments and inspiring staff.

Clinical, Education, Research, Security, Services & Support
Trilok Tejasvi, MBBS

Technology supports Virtual Care at Michigan Medicine


What exactly is “virtual care?” Perhaps you envision someone sitting at home on the couch, clutching a box of tissues in one hand and FaceTime/Skype chatting with their doctor in the other? Or a parent on the phone with the pediatrician’s office, hoping to find out why their child’s fever isn’t responding to over-the-counter medications?