GREAT NEWS: Changes coming in 2021 to Zoom for Health


U-M Zoom has been approved for PHI (HIPAA data). As a result, Zoom for Health at U-M will be consolidated into regular U-M Zoom on January 2 and 3, 2021.

Clinical, Education, Research

ADVISORY: Contact IA if your unit uses SolarWinds software


This message is intended for U-M IT staff who are responsible for university devices and networks. It was sent to U-M IT staff groups via email on December 18, 2020.


NOTICE: Watch for student work-from-home scams


 Shared on Monday, December 14, 2020


ADVISORY: TCP/IP stack vulnerabilities affect millions of devices


The information below was sent to U-M IT groups on December 10, 2020.


Adobe Flash Player to be retired at the end of 2020


​Adobe Flash Player will be completely removed from all operating systems and browsers in January 2021. This includes all HITS managed Windows devices and HITS managed Windows servers.

Pager support at Towsley will be limited during Thanksgiving and winter break periods


Support for pager drop-offs – including requests for pager repairs, and programming changes – which are typically available outside the closed Towsley HMN location (8 a.m. - 5 p.m., Monday - Friday) – will be unavailable during the following periods:


November 26-27

December 24-25

December 31 – January 1

Services & Support
BlueJeans Logo

U-M planning to retire BlueJeans videoconferencing May 1


The University of Michigan will retire the BlueJeans videoconferencing platform across all of its campuses by May, as BlueJeans has experienced a significant falloff in use that corresponds with growth of the Zoom platform.

Clinical, Education, Research, Security, Services & Support
SharePoint Online Logo

Michigan Medicine SharePoint upgrade: Learning opportunities, development freeze, community of practice


Michigan Medicine is upgrading its existing Microsoft SharePoint 2016 environment to SharePoint Online, a cloud-based service that will provide new opportunities for teams to share and manage content, knowledge and applications. Pilots and testing are happening now, and HITS plans to introduce SharePoint Online across all of Michigan Medicine beginning in early 2021.

Services & Support

CoreMac v2 users: Do not upgrade to macOS Big Sur


Last week, Apple announced the release of a new operating system, macOS Big Sur (version 11.0), at a press event. Please do not install macOS Big Sur on your Michigan Medicine CoreMac v2 at this time. A known incompatibility may render your Mac unusable if you upgrade.

Clinical, Education, Research

HITS announces the rollout of eduroam across Michigan Medicine; improvements to MWireless-UMHS


Health Information Technology & Services (HITS) is excited to announce changes and improvements to two of its WiFi networks across Michigan Medicine in November.

Clinical, Education, Research, Services & Support

New ERN Trainings Announced for November and December


Throughout November and December 2020, HITS is partnering with LabArchives to offer unique Electronic Research Notebook (ERN) training opportunities to the U-M community.

Education, Research

Clinical Enterprise Imaging (CEI) coming summer of 2021


The current enterprise viewer used for diagnostic images (WebPACS) that launches from MiChart will be replaced next year. Health Information Technology & Services (HITS) plans to deploy the new viewer, Mach7, initially with McKesson in the summer of 2021 and then with the new Sectra PACS in the Fall of 2021.


NOTICE: Ransomware targeting healthcare and public health


Government agencies are warning of an increased and imminent cybercrime threat to U.S. hospitals and healthcare providers. Cybercriminals are targeting the healthcare and public health sector with phishing emails and malware that often leads to ransomware attacks, data theft, and the disruption of healthcare services.


Own Your Upgrade! Self-serve Microsoft Windows upgrades begin Wednesday, November 4


Beginning Wednesday, November 4, and continuing through late February 2021, some (but not all) Michigan Medicine PC users will see notifications requesting them to download and install a required upgrade to their Microsoft Windows operating system.

Services & Support

Fall MiChart upgrade a success!


The latest system upgrade for MiChart, Michigan Medicine's electronic health record, was successfully completed at 2:56 a.m. on Sunday, October 18.  



ALERT: Apply Update for Microsoft SharePoint Vulnerability


The information below was sent to U-M IT groups on October 19, 2020. It is intended for U-M IT staff who are responsible for university servers running Microsoft SharePoint.


ADVISORY: Apply Microsoft Update for "Bad Neighbor" Bug


The information below was sent to U-M IT groups on October 15, 2020. It is intended for U-M IT staff who are responsible for university devices or servers running Windows 10, versions 1709 up to 2004, or Windows Server, versions 1903 to 2004 and version 2019. It is also intended for individuals who use Windows 10 on their own computers.

Andrew Rosenberg, MD

Michigan Medicine CIO Dr. Andrew Rosenberg joins statewide health information network


The Michigan Health Information Network Shared Services named Andrew Rosenberg, MD, CIO of Ann Arbor-based Michigan Medicine, to its board of directors, effective Oct. 20. 

LastPass Flyer

LastPass password manager available to Michigan Medicine employees


Michigan Medicine offers LastPass Enterprise password manager as an opt-in service to the Michigan Medicine community members who have an email address at and a Michigan Medicine (Level-2) password.


Reminder: Beware of phishing emails


To ensure Michiganders are aware of the continued attempts to obtain their personal information, Michigan Attorney General Dana Nessel is drawing attention to an urgent alert issued by the Michigan Department of Licensing and Regulatory Affairs (LARA). This alert warns residents to beware of phishing emails sent to Michigan licensees by scammers impersonating LARA officials. 

Quality Month image of service desk staff member

Turning chaos into quality: Teams showcase improvements made during pandemic


The COVID-19 pandemic created many challenges — particularly for health care organizations like Michigan Medicine — as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe.

Services & Support

MiChart Upgrade is this Sunday, October 18, 2020


This Sunday, October 18, is the next upgrade for MiChart, the electronic health system for Michigan Medicine.


This will be the second planned upgrade for 2020 with a goal to reduce downtime duration and impact to the organization.


Get ERN training October 26-30 during LabArchives’ Bootcamp


To help users master using the Electronic Research Notebook (ERN), LabArchives is hosting a bootcamp the week of October 26. Sign up for one of three available sessions using the links below.

Education, Research

ALERT: Update Windows Server ASAP for critical Netlogon RPC vulnerability


The information below was sent to U-M IT groups on September 21, 2020. It is intended for U-M IT staff who are responsible for Windows Servers with the domain controller role.

epic corporate logo

Michigan Medicine honored for best practices in electronic medical records


Michigan Medicine was recently recognized by Epic — the software behind MiChart — for achieving continuous improvements in patient outcomes, quality of care, workflow efficiency, and financial performance. Epic awarded Michigan Medicine with Cum Laude status in its Honor Roll Program which comes with a financial grant of $490,000.