News

A person in a T-Rex costume laughs with two women at an outdoor event.

Researchpalooza 2018

08/21/2018

Researchpalooza was the largest-ever! More than 4,000 faculty and staff perused 91 different offices and labs that serve biomedical research across campus.

Clinical, Research, Services & Support
keys

Did you know? The Device Governance Workgroup is managing our hardware fleet

08/20/2018

The Device Governance Workgroup is a team of dedicated clinical, research and administrative leaders who meet monthly to assess hardware funding requests, explore device replacement and depreciation policy, and evaluate the most efficient and cost-effective ways to manage device inventory throughout the enterprise.

Clinical, Education, Research, Services & Support
U.S. News

Michigan Medicine hospitals ranked No. 5 in the nation by U.S. News & World Report

08/14/2018

Michigan Medicine’s adult hospitals were ranked No. 5 in the nation by the U.S. News & World Report “Best Hospitals” rankings for 2018-19, an honor that measures excellence in patient care. 

Clinical

ALERT: Update Oracle Database for critical vulnerability

08/14/2018

A critical vulnerability has been discovered in Oracle Database that could allow for complete compromise of the database, as well as shell access to the underlying server. 
Information Assurance and Oracle recommend that HITS and IT Staff update Oracle Database or disable Oracle JVM as soon as possible.

 

General computer users do not need to do anything to address this vulnerability.

Security, Services & Support
Andrew Rosenberg, MD

The most overrated IT trend? 'Blockchain,' says Michigan Medicine CIO

08/13/2018

Becker's Healthcare recently interviewed Andrew Rosenberg, MD, Michigan Medicine CIO and associate professor of anesthesiology and internal medicine. 

Clinical, Education, Research, Security, Services & Support
sick in bed

Virtual visits provide patients with care from the comfort of their homes

08/13/2018

This wasn’t how Terri wanted to spend her weekend.

 

It was Friday night when she first started noticing signs of a urinary tract infection. She had a busy schedule, and now this recurring condition was threatening to derail her plans. Hoping for quick relief, Terri signed into MyUofMHealth.org and initiated an eVisit by answering a series of questions about her symptoms, similar to those she would be asked during an office visit.

Clinical
Michigan Medicine logo

Michigan Medicine honored as one of America's best employers

08/09/2018

Congratulations to Michigan Medicine, which was recently named one of America’s Best Employers by Forbes! Forbes compiled the list in collaboration with analytics firm Statista, based on an independent survey of more than 30,000 U.S. employees working for companies employing at least 1,000 people.

Clinical, Education, Research, Security, Services & Support

Increase in ‘tech support scams’ impacting Michigan Medicine users

08/09/2018

Please be aware that there has been an uptick in online scams in recent months. All faculty and staff should learn where to find the latest news and what you can do to protect yourself at home and at Michigan Medicine.

Security, Services & Support

Windows 10 is on a roll!

08/06/2018

Health Information Technology & Services (HITS) continues to migrate Windows devices throughout Michigan Medicine on a rolling basis, location by location, with great success

Services & Support
eiam

Enterprise Identity and Access Management Program closes on a high note

07/31/2018

Team members from Information and Technology Services (ITS) and Health Information Technology & Services (HITS) worked together for 18 months to simplify, improve, and make more secure the various ways we obtain and use accounts across the enterprise to access U-M services.   

Clinical, Education, Research, Security, Services & Support
michart

MiChart upgrade coming in October

07/31/2018

New functionality and enhancements will be made this fall to Michigan Medicine’s Electronic Health Record, MiChart, as part of the organization’s commitment to stay current and improve efficiency.

citrix

MiChart Citrix Receiver upgrade may be extended

07/30/2018

The ongoing upgrade to the Citrix Receiver on those devices where it is not yet installed, may be extended past the August 3 date previously communicated. Citrix Receiver is used to access MiChart and other secure applications. 

Security, Services & Support
Duo logo

Two-factor authentication (Duo) mandatory beginning October 10

07/30/2018

Phishing attacks, data breaches, and identity theft have become common issues plaguing organizations the world over, including health systems and universities. I’m writing to ask for your support in better securing U-M’s data and digital assets, as well as your own personal information.

Security

Using U-M Google collaboration tools at Michigan Medicine

07/26/2018

With U-M Google collaboration tools — including Google Docs, Google Slides, Google Sheets and Google Forms — you can create documents, spreadsheets, presentations, questionnaires and more while collaborating with colleagues in real time, provided your work doesn’t include protected health information (PHI) or certain other types of sensitive, regulated data. 

Security, Services & Support
good_better_best

HITS “help” email addresses no longer active; users should “Click, Call, or “Visit,” instead

07/24/2018

As part of a larger effort to improve the way we deliver customer service, HITS has retired its legacy “msishelp” and “mcitservicedesk” support email addresses, effective Wednesday, July 25.

Services & Support
MGuest is for Guests

WiFi Options for Employees

07/24/2018

One of the many benefits of working for Michigan Medicine is access to a free, secure high-speed internet connection. However, Health Information Technology & Services has determined that almost 30 percent of employees are connecting to the MGuest wireless network by default.

Security, Services & Support
Desktop Support Agents

HITS uses data to improve customer service and communication

07/24/2018

Each year, HITS receives more than 265,000 service tickets from the Michigan Medicine community requesting help with password resets, new device orders, video conferencing, software installations, and much more. Until recently, tickets were collected in two systems, making it difficult for HITS to obtain a holistic view of the types of requests coming in and to use that data, ultimately, to improve the customer experience.

Services & Support
account screen

Users to be prompted for UMICH account recovery info

07/17/2018

Campus and HITS have worked together to make it easier to reset a forgotten UMICH (Level-1) password.

Security, Services & Support

IA Notice: New variation of old extortion email scam reported

07/17/2018

Information Assurance has had some reports recently of members of the U-M community seeing a new variation on a old scam—an email claiming that the recipient has viewed pornography and demanding payment (often via crypto-currency like Bitcoin) to keep this from becoming public. 

Security, Services & Support
A decorative image that reads "Making a Difference: Be Inspired."

Making a Difference: July 2018 Highlights

07/16/2018

Gray Carper, business systems analyst staff specialist, was recently recognized for his commitment to a positive customer experience.

Services & Support
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Profiles in IT: Melissa Thurber—project manager, customer advocate

07/13/2018

Melissa Thurber, M.B.A., was recently interviewed about her work on the Software Delivery Team. The Health Information Technology & Services (HITS) project manager began her career in IT working in the digital marketing space. Thurber understands what customers are looking for, making her contributions to healthcare IT all the more impactful.

Services & Support

Beware of fraudulent payroll notification emails

07/13/2018

There has recently been a flurry of fraudulent emails at U-M with subject lines like this: Payroll Notification. The emails direct recipients to a fake Weblogin page designed to steal uniqnames and passwords. This is not a new scam, but it continues to trick some people into revealing their password.

Security, Services & Support

Printer default settings changed from color to black & white

06/29/2018

On June 27, Health Information Technology & Services (HITS) made a seamless change to the default printer settings on all Windows devices that print to the Xerox multifunction printers used throughout Michigan Medicine. The settings were changed to print in black and white by default, rather than in color.

Services & Support
An industrial scene with text overlaid reading "sorry, we're closed"

HITS ‘Help Me Now’ walk-up sites to close for Independence Day (July 4)

06/26/2018

Please be advised, all three Health Information Technology & Services (HITS) “Help Me Now” walk-in centers will close at 5 p.m. on Tuesday, July 3, and will reopen at 8 a.m. on Thursday, July 5.

Services & Support
A decorative image showing four silhouettes of people standing next to a padlock.

Learn about GDPR at an open forum July 26

06/18/2018

You and all members of the U-M community are invited to a General Data Protection Regulation (GDPR) Open Forum to learn more about U-M's approach to GDPR compliance.

Security, Services & Support

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