Annual distribution of U-M's Alcohol and Other Drug Policy


The University of Michigan strives to maintain a campus community free of the adverse effects from the misuse and abuse of alcohol and other drugs.

"How Can We Help?" HITS Service Portal Offers Hundreds of Convenient Self-Service Options


HITS now offers hundreds of online, self-service options that empower members of the Michigan Medicine community to initiate many common IT product and service requests directly – enabling users to “skip the wait,” and ensuring better, faster service by prompting the collection of more complete information whenever a request is initiated.

Services & Support
Ryan Henyard

Wolverine Express forges college path for Michigan communities


To help other students in the state see college and U-M as a possibility, faculty and staff recently visited Battle Creek Central High School on the Wolverine Express, including HITS staff member Ryan Henyard.


IA Notice: Student part-time job scam


A number of U-M students recently received a scam email telling them about a fake research job they can do in their spare time to earn extra money. 

Education, Research, Security
mobile phone

IA Notice: International robocall scam targeting Chinese visitors and immigrants


People across the country, including members of the university community, are receiving scam robocalls in Mandarin. 

Security, Services & Support

HITS Adds BCC field in Outlook


Beginning November 19, HITS will implement a change to make the Blind Courtesy Copy, or BCC, option more visible to users of the Outlook client on HITS-managed CoreImage and Flex Windows computers.


Services & Support
Lousayni Benson, a recent apprentice who was recently hired fulltime

HITS partners with WCC to offer apprenticeship program for aspiring IT professionals


Apprenticeships are typically associated with the skilled trades. You might first think of a plumber or electrician apprentice? Or maybe a welder or carpenter?

Education, Services & Support
HEDW logo

U-M to host the 16th annual Higher Education Data Warehousing Forum Conference


The Higher Education Data Warehousing Forum (HEDW) is a network of higher education representatives dedicated to sharing knowledge about data management, best practices, data warehousing designs, institutional reporting strategies and more. 

Services & Support

HITS “Help Me Now” walk-in centers to close for Thanksgiving holiday


All three "Help Me Now" walk-in centers will close at 5 p.m. on Wednesday, November 21, and will re-open at 8 a.m. on Monday, November 26.

Services & Support

Skype for Business Dial-in Conferencing now available to all of Michigan Medicine


Beginning Thursday, Nov. 8, Skype for Business “dial-in conferencing” will be available to all of Michigan Medicine as the organization’s primary business communication tool for audio/video conferencing.

Services & Support

Issue affecting "search" functionality on certain internal Michigan Medicine websites now resolved


HITS has resolved an issue that was impacting "search" on a variety of internal Michigan Medicine websites.

Services & Support
email phish

Phishing mitigation: Modifications coming to Microsoft Exchange external email banner


Microsoft Exchange was recently configured so that a banner message appears on all emails originating outside of U-M when they include an attachment or web link. This change was in response to the significant number of increasingly sophisticated email scams across Michigan Medicine.


"Search" function not working on several Michigan Medicine internal websites


HITS is working to resolve an issue that is causing the "search" function to fail on a variety of internal Michigan Medicine websites.

Services & Support
The American flag with dog tags that read "U-M"

Profiles in IT: A special Veterans Day edition


Military training prepares veterans for a career in IT by requiring technical proficiency, while teaching about teamwork, tenacity, leadership, and more. Veterans’ diverse backgrounds and knowledge demonstrate attention to detail, perseverance, and vibrancy focused on creating brighter futures at the University of Michigan. 

Clinical, Education, Research, Security, Services & Support
Cortez Liley, Debra McCaffrey, Elaine Lauerman

The sixth annual NCRC Expo: A time to connect


Giveaways, popcorn, games, treats, and much more! The 6th Annual North Campus Research Complex (NCRC) Expo was on October 16, 2018, and brought together hundreds of researchers and their NCRC partners, including Health Information Technology and Services (HITS).

Research, Services & Support

Information security policy revised and approved


The revised University of Michigan policy Information Security (SPG 601.27) was recently approved, along with a number of new Information Technology Standards, and will be phased in over the next two years. The policy, which is included in the university’s Standard Practice Guide, and its accompanying standards represent the most comprehensive revision of the institution’s information security program since its inception over a decade ago.


MiChart upgrade a success!


The recent upgrade for MiChart to Epic's version 2018 was a success - and completed in record time.

Clinical, Services & Support

Email extortion scams continuing with variations


We are continuing to get reports of members of the U-M community receiving extortion emails from scammers claiming to have incriminating evidence of inappropriate online behavior. We are hearing a lot of questions and concerns about this and suspect that some of you may also be hearing from your colleagues.

Security, Services & Support

AirWatch is now “Intelligent Hub”


AirWatch, the mobile device management (MDM) solution provided by Michigan Medicine to protect mobile devices that connect to secure resources, has a new name: “Intelligent Hub.”

Services & Support
michigan medicine logo

Michigan Medicine again named one of the 'best and brightest' companies to work for


Michigan Medicine has once again been named one of the “Best and Brightest” companies to work for in Metropolitan Detroit! The recognition was recently given by the National Association of Business Resources for the organization’s commitment to excellence in human resources and employee enrichment.


HITS staff-volunteers pitch in to help customers prepare for mandatory Duo two-factor authentication


During a recent Duo "go-live,"nearly a dozen HITS staff-volunteers supplemented regular Service Desk staff – answering customers' questions and providing support during the set-up and activation process.

Services & Support

MiChart upgrade is Saturday, October 27


The upgrade to Epic’s version 2018 for MiChart, Michigan Medicine’s Electronic Health Record, is scheduled for Saturday, Oct. 27, beginning at 1:30 a.m.

Clinical, Services & Support
Michigan IT Banner

Registration open for the 2018 Michigan IT Symposium


Learn how members of the U-M IT community are employing technology to empower the leaders and best! Register now for the Michigan IT Symposium, where you’ll learn new skills, connect with other IT professionals, and hear from campus leaders and innovators.

Clinical, Education, Research, Security, Services & Support

Moving ahead with device rationalization


Removing devices used less than an hour a day will result in major savings for Michigan Medicine. 

Services & Support

IA Notice: Beware of scams impersonating U-M executives


Information Assurance (IA) has received reports in recent days of criminals sending email that appears to come from President Mark Schlissel asking U-M staff members if they are available. If the staff member responds, the scammer may follow-up, continuing to pose as President Schlissel, asking them to purchase gift cards on his behalf and send him the card redemption numbers. 

Security, Services & Support