Attendees Mika LaVaque-Manty and Michael Turner discuss group goals at the Digital Tools and Youth Outreach Community Kick-Off in Hatcher Thursday.

Academic Innovation Community for tech, outreach increase kicks off


To improve outreach in low-income neighborhoods through the utilization of digital programs, the Digital Tools and Youth Outreach Community held its first meeting Thursday morning in the Hatcher Graduate Library. Many staff from a wide variety of academic programs participated in the kickoff event, including Ryan Henyard, an education informatics analyst in Health Information Technology & Services.

Education, Services & Support

Information Assurance recommends removing AO Kaspersky Lab software from computers


In light of recent reports that classified National Security Agency (NSA) documents were stolen by exploiting Kaspersky Lab anti-virus software, Information Assurance (IA) is recommending that you remove any AO Kaspersky Lab software you may have on your computers and replace it with an alternative product.

Image of researchers in a lab using a computer.

Electronic Research Notebook: A tech tool for simplifying research data management


Health Information Technology & Services (HITS) and the Michigan Medicine Office of Research are pleased to announce a new tool that will soon make its mark on Michigan Medicine research: the Electronic Research Notebook (ERN). 

Research, Services & Support
Three Health Information Technology and Services staff members make plans for improving the delivery of services.

HITS supports the scientific community


The North Campus Research Complex (NCRC) is home to one of the HITS Help Me Now locations, which provides convenient, no-appointment-necessary access to IT services and support. The location, in Building 18, is no more than a five-minute walk from many offices, labs, and classrooms.

Research, Services & Support

Callback feature added to HITS Service Desk phone queue


To increase customer satisfaction and decrease wait time and abandoned calls, the HITS Service Desk has introduced an automated callback feature on their General Issues telephone queue. Those who call 936-8000 (Option 3, 3) and are on hold for more than three and a half minutes, will be able to leave a callback number if they choose.

Services & Support
Michigan Medicine MVPs image

HITS staff member, team nominated for Michigan Medicine MVP award


Recently, Headlines asked Michigan Medicine to name the superstars and MVPs who make units or departments succeed on a daily basis. The response was phenomenal, as employees across the organization took the time to recognize the hard work and dedication of their colleagues. HITS employees were among the nominations including Li Zhe, MiChart cache database administrator, and the Documentation and Publishing Team.

Clinical, Education
Arial view of Michigan Medicine buildings

EHR prompt gives Michigan Medicine boost in hepatitis C screening


By using a prompt in its electronic health record system, Michigan Medicine has been able to improve the hepatitis C virus screening rate fivefold among Baby Boomers as well as increase follow-up specialty care for infected patients.


“How Can We Help?” HITS Improves Customer Experience, Introduces New Online Service Portal


Health Information Technology and Services (HITS) is streamlining and significantly improving the way it provides IT-related products, services, and support.

Services & Support

HITS celebrates one year anniversary; publishes Year in Review report


This month marks one year since Health Information Technology & Services formed. To celebrate its first anniversary, HITS published a Year in Review, which highlights the organization’s major accomplishments, measures the breadth and impact of Health IT, and introduces inspiring staff who play a key role in advancing the mission of Michigan Medicine through technology.

Clinical, Education, Research, Security, Services & Support
skype image

Skype for Business Mobile


Skype for Business mobile access is available to all of Michigan Medicine as a mobile device app – provided the device is enrolled in AirWatch

Services & Support
Lisa Peterson, team manager—MiChart Research, connects with study coordinators about ways her team can support their research. (Aki Yao)

HITS supports researchers with tech tools


Over 4,000 faculty, students, and staff attended this year’s Researchpalooza on August 16, 2017, many of whom visited the Health Information Technology & Services (HITS) booth.

Research, Services & Support

Michigan Video Abstracts publishes new content


The online forum Michigan Video Abstracts (MVA) is pleased to announce the publication of new content showcasing the work of respected U-M biomedical sciences faculty members. MVA aims to inspire scientists, researchers and the public by introducing the experts behind innovative biomedical research through short videos.

Education, Research
CIO Andrew Rosenberg, MD

Michigan Medicine CIO looks back in time for answers to today's dilemmas


A majority of U.S. hospitals and health systems implemented electronic health records (EHR) over the last decade, thanks in large part to federal government incentive programs. But not everyone is happy about it.

IAM image

Making improvements to accounts and access processes


Team members from Health Information Technology & Services (HITS) and Information Technology Services (ITS) are working together to make a number of improvements to identity and access management.

Services & Support
White Coat Ceremony 2017

Helping new students ease into Medical School with technology


From pre-matriculation and account set up, to orientation and the first weeks of school, Health Information Technology & Services (HITS) and the Office of Medical Student Education (OMSE) work closely to identify ways in which technology can enhance medical student education.



How can we help? HITS upgrading legacy intake/tracking systems to ServiceNow


Everyone who relies on Michigan Medicine-supported technology services, tools, or networks should be aware that Health Information Technology & Services (HITS) is moving from its legacy intake/tracking systems, and upgrading to ServiceNow – an enterprise-wide tool designed to unify, simplify, and improve the way IT service requests are handled.

Services & Support

Michigan Medicine Hospitals ranked #6 in the country by U.S. News & World Report


Ranked No. 1 in Michigan and No. 6 in the country, Michigan Medicine’s adult hospitals were recognized among the best in the nation by U.S. News & World Report for 2017-2018. The annual U.S. News & World Report “Best Hospitals” rankings distinguish hospitals that excel in providing high-quality patient care and treating the most challenging health conditions.

wired network changes

Reminder: Changes coming to wired network soon


Health Information Technology & Services (HITS) teams worked successfully together to ensure that connecting to the internal Michigan Medicine wireless network is secure. We are continuing efforts to increase security by making some changes to the wired networks.

Security, Services & Support

MiWorkspace compatible with Michigan Medicine wired networks


As of Monday, August 7, MiWorkspace computers in the following units are configured to connect to the Michigan Medicine wired network: School of Nursing, College of Pharmacy, University Health Service, Business Engagement Center, Office of Research, and the Office of Technology Transfer.

Security, Services & Support

Dr. Aiyagari appointed chief medical information officer


Ranjit Aiyagari, M.D., has been appointed chief medical information officer for Michigan Medicine, effective July 1. In this position, Dr. Aiyagari will lead the Office of Clinical Informatics.

SfB mobile graphic

Skype for Business offers mobile functionality, videoconferencing, and more


Skype for Business is now Michigan Medicine’s primary, non-clinical business communication tool for Instant Messaging (IM), screen sharing, and file sharing. To enable even more functionality, HITS is going to focus on Skype for Business as the strategic platform for videoconferencing, too. 


Security, Services & Support

HITS teams support U-M undergraduate medical education


Today marks a significant milestone for a number of services provided by HITS with our partners in the Office of Medical Student Education (OMSE) in support of our ongoing Curriculum Transformation. It takes strong partnerships within HITS, and beyond, in order to deliver these solutions. 


Enhanced tool to help manage groups and privileges


Managing software security groups and granting or removing access to shared folders just got a little easier thanks to recent enhancements made to the Group Management Tool.

Services & Support

Teams respond swiftly to malware attack on dictation/transcription service vendor


When Michigan Medicine’s telephone dictation and transcription service provider was impacted by a global malware cyberattack, teams from Health Information Technology & Services (HITS) and Health Information Management (HIM) acted swiftly to ensure the service was disabled, no patient information was compromised, and alternative solutions were provided.

Clinical, Security
Photo of Andrew Rosenberg, MD

Michigan Medicine names Andrew Rosenberg, M.D. new chief information officer


As interim CIO, Dr. Rosenberg oversaw the integration of the the medical school and health system information technology groups, forming Health Information Technology & Services.

Clinical, Education, Research, Security, Services & Support