Two women discuss diversity programs at Michigan Medicine. They are leaning across a table looking at a brochure.

HITS lends a hand to successful Patient Experience Expo 2018


Michigan Medicine recently hosted a week-long celebration of patients and their families. A number of events throughout the week brought together faculty, staff, students, patients, and their families to honor, discuss, and engage in all aspects of the patient experience.

Clinical, Education, Research, Security, Services & Support
A decorative image that reads "Making a Difference: Be Inspired."

Making a Difference: April 2018 Highlights


Service Desk Operations was recently recognized by their peers for the contributions they make to the organization.

Services & Support
A U-M Medical School graduate receives her gold honors cords.

165 future leaders of medicine graduate from U-M Medical School


HITS is proud to support the recent graduating class of healthcare leaders! 

Education, Services & Support

Protect yourself: Manage your passwords


Did you know that over 80% of identify breaches involve stolen or weak passwords? Here are some tips to help you manage your passwords and avoid having them hacked. Safeguarding your passwords is crucial not only for personal information but also for any sensitive Michigan Medicine information you have access to.

Security, Services & Support
Doctor at Computer

Michigan Medicine awarded $440,000 from Epic


Michigan Medicine received $440,000 in invoice credit from its electronic health record vendor for taking steps to support continuous improvements in patient outcomes, quality of care, workflow efficiency, and financial performance.

group at a whiteboard

Free global IT research available to all Michigan Medicine


Looking for a good professional development opportunity? Need benchmarking data for an IT project?

Education, Services & Support

Google Chrome verification begins May 7


Beginning Monday, May 7, Google is rolling out a new security feature that requires users to verify their identity when using the Chrome browser. Members of the U-M community who encounter this when logging in to Google at U-M may be surprised and wonder whether it is safe to follow the Google prompts.

Security, Services & Support
Images shows a participant asking a question to a Michigan Medicine staff member.

Quite an experience! Patient Experience Week a success at Michigan Medicine


Last week, a number of events across the academic medical center brought together faculty, staff, students, patients and families to discuss, celebrate and engage in all aspects of the patient experience. 

Clinical, Services & Support
staff having fun

Michigan Medicine named one of nation's top employers


Congratulations to Michigan Medicine, which earlier today was listed as one of the best employers in the nation by Forbes!

Services & Support
A decorative image of a computer overlaid with a test tube, a broken bone, and a magnifying glass.

EMERSE: Michigan Medicine’s powerful medical record search engine


Any note or document that is written by a medical professional (like a doctor, pharmacist, nurse, or social worker) is called free text, meaning anything goes—from syntax errors to misspellings to abbreviations, and more. That’s tough for a search engine to navigate.

Clinical, Research, Services & Support

IA Alert: Drupal admins - Apply security core update ASAP


IA ALERT UPDATE: Drupal vulnerability is being exploited in the wild. Update Drupal installations ASAP.

A remote code execution vulnerability exists within multiple subsystems of Drupal 7.x and 8.x. This vulnerability could allow attackers to exploit multiple attack vectors on a Drupal site and execute code remotely, which could result in the site being compromised. Drupal has released updates to mitigate the vulnerability. Apply the appropriate update for your version of Drupal as soon as possible after appropriate testing.


Security, Services & Support
Dr. Marschall Runge is pictured here giving opening remarks.

Faculty, staff lauded as ‘inclusive leaders’ at annual DEI Symposium


This past Tuesday, April 24, 2018, Michigan Medicine’s Office for Health Equity and Inclusion (OHEI) hosted its third annual Diversity, Equity and Inclusion (DEI) Symposium in Ford Auditorium. Several members of the HITS DEI Committee were present to share ideas and find inspiration.  

Pictured: Nipa Khatlawala, business analyst

Why I Work Here: Nipa Khatlawala, business analyst, Health Information Technology & Services


Michigan Medicine is a world-class destination for patient care, education and research, thanks to its exceptional faculty and staff. Nipa Khatlawala, a business analyst with HITS, has been with the organization for 14 years. Click through to learn why Khatlawala has found a home at Michigan Medicine, driven both by her desire to improve patient care and by the organization's commitment to diversity!

Clinical, Services & Support

Erin Dietrich joins HITS as senior director for Research Applications & Advanced Computing


Erin Dietrich joined HITS as the new senior director for Research Applications & Advanced Computing in March.


A decorative image of a padlock inside the outline of a cloud, on top of binary code.

Vulnerability management & vendor compliance standards published


Two new standards clearly define responsibilities regarding vulnerability management and vendor security and compliance, and updated and expanded guidance to help you meet those responsibilities is on Safe Computing.

Security, Services & Support
A decorative image of the outline of the country Rwanda, with the flag overlaid in the shape of the country.

University of Rwanda launches partnership with CIRHT for pre-service education training in family planning


HITS software engineer Bob Riddle is liaising with University of Rwanda on ways to author and share digital materials to deliver the new curriculum. 

Education, Services & Support
An aerial view of the University of Michigan medical campus.

Technological innovation helps redefine Medical School curriculum


The U-M Medical School is undergoing a curriculum transformation to develop future physician leaders in health care.

Education, Services & Support

Alert: Drupal Administrators – Apply security update ASAP


A remote code execution vulnerability exists within multiple subsystems of Drupal 7.x and 8.x. This potentially allows attackers to exploit multiple attack vectors on a Drupal site, which could result in the site being completely compromised. The Drupal Security Team has released security updates and patches to address the vulnerability. For complete information, including what steps may be necessary to protect Drupal websites, please visit the U-M Safe Computing website.

Security, Services & Support

Michigan Medicine is upgrading to Windows 10


In preparation of Microsoft's ending its support of the Windows 7 operating system (OS), Michigan Medicine has started to migrate all CoreImage workstations to Windows 10

Services & Support

Important changes to pager repairs, reprogramming, and new pager pickups


Pager-related services – including exchanges or reprogramming of existing pagers, or delivery of new pagers – are no longer available at the Michigan Medicine Security office, nor at the Taubman Center. Instead, those needing pager-related assistance should do one of the following:

Services & Support

EIAM: Designing a service for role and access management


As part of the cross-campus/enterprise program for identity and access management, the Role and Access Management Project (RAMP) is building a solution to enable U-M units to strategically and proactively manage access to university resources.

The team selected a vendor, Micro Focus, for their Identity Governance (IG) software. A contract was signed in January to use the software for the new role-based access service for all U-M campuses, including Michigan Medicine. 

Clinical, Security, Services & Support
The women scientists gather around a computer to discuss research findings.

Research Computing Package: Worry-free computing services and data storage


Research labs and teams sometimes spend a large amount of sponsored grant funding on data storage and computing resources. Researchers often have to choose between data safety and saving money, resulting in decreased productivity, and time wasted on data recovery.

Research, Services & Support
A man holds a smartphone. The AirWatch logo is on the screen.

Secure your smartphone: Enroll in AirWatch


Securing your smartphone by enrolling in AirWatch in order to access Michigan Medicine’s sensitive data — including patient health information — is vital to protecting patients and their information. It is also required by Michigan Medicine policy as well as to access many internal resources.

Security, Services & Support

NAC - We did it!


HITS has achieved an impressive milestone that brings us one step closer to an enterprisewide, connected device inventory. A large portion of our organization contributed to moving 100% of our Michigan Medicine network to a heightened level of security through Network Admission Control or "NAC."

Security, Services & Support

Michigan Medicine pager replacement process changing as of March 5


Beginning Monday, March 5, the Michigan Medicine Security office (located at #1A201 University Hospital) will no longer handle any type of pager services – including exchanges.

Services & Support