Email extortion scams continuing with variations


We are continuing to get reports of members of the U-M community receiving extortion emails from scammers claiming to have incriminating evidence of inappropriate online behavior. We are hearing a lot of questions and concerns about this and suspect that some of you may also be hearing from your colleagues.

Security, Services & Support

AirWatch is now “Intelligent Hub”


AirWatch, the mobile device management (MDM) solution provided by Michigan Medicine to protect mobile devices that connect to secure resources, has a new name: “Intelligent Hub.”

Services & Support
michigan medicine logo

Michigan Medicine again named one of the 'best and brightest' companies to work for


Michigan Medicine has once again been named one of the “Best and Brightest” companies to work for in Metropolitan Detroit! The recognition was recently given by the National Association of Business Resources for the organization’s commitment to excellence in human resources and employee enrichment.


HITS staff-volunteers pitch in to help customers prepare for mandatory Duo two-factor authentication


During a recent Duo "go-live,"nearly a dozen HITS staff-volunteers supplemented regular Service Desk staff – answering customers' questions and providing support during the set-up and activation process.

Services & Support

MiChart upgrade is Saturday, October 27


The upgrade to Epic’s version 2018 for MiChart, Michigan Medicine’s Electronic Health Record, is scheduled for Saturday, Oct. 27, beginning at 1:30 a.m.

Clinical, Services & Support
Michigan IT Banner

Registration open for the 2018 Michigan IT Symposium


Learn how members of the U-M IT community are employing technology to empower the leaders and best! Register now for the Michigan IT Symposium, where you’ll learn new skills, connect with other IT professionals, and hear from campus leaders and innovators.

Clinical, Education, Research, Security, Services & Support

Moving ahead with device rationalization


Removing devices used less than an hour a day will result in major savings for Michigan Medicine. 

Services & Support

IA Notice: Beware of scams impersonating U-M executives


Information Assurance (IA) has received reports in recent days of criminals sending email that appears to come from President Mark Schlissel asking U-M staff members if they are available. If the staff member responds, the scammer may follow-up, continuing to pose as President Schlissel, asking them to purchase gift cards on his behalf and send him the card redemption numbers. 

Security, Services & Support
Duo for Weblogin

Organization adopts improved login security to help protect institutional, personal data


The university is taking steps to improve the security of institutional data and systems, and even personal data, by expanding the use of Duo two-factor authentication.

Seven people stand in front of a glass building. They standing close together and smiling while holding a giant pair of scissors moments before cutting a blue ribbon.

Information Assurance: Michigan Medicine announces launch of Michigan Healthcare Security Operations Center


Information Assurance: Michigan Medicine is proud to be among the first in the nation working with four other healthcare organizations to continuously monitor and improve cybersecurity. 

Security, Services & Support
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SurveyMonkey Apply comes to Michigan Medicine


SurveyMonkey Apply allows users to more easily manage the application collection and review process.

Education, Services & Support
email alert

Extortion emails increasing at U-M


Across higher ed, including the U-M community, there are increasing reports of extortion scam emails akin to ones from this summer. These scam emails usually claim that the recipient viewed pornography and demand payment (often via crypto-currency like Bitcoin) to keep this from becoming public. 


HITS improves how MiChart displays on Windows 10 CoreImage laptops


HITS continues to work on adapting the screen resolution on new laptop monitors so that MiChart and other applications display properly.

Services & Support
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Making a Difference: August 2018 Highlights


Darlene Gerick, facilities coordinator/manager, was recognized for her work coordinating a major move for many HITS staff members. 

Services & Support

Meet your Michigan Medicine MVPs


Congratulations to Shannon Buycks, telecommunications supervisor, and Kevin Weiss, application coordinator, for their nominations! Thank you for being superstars! 

Services & Support

Microsoft patch for Windows vulnerability now available


Microsoft has released a patch for a zero-day vulnerability in Microsoft Windows task scheduler. Please apply the patch as soon as possible, after appropriate testing. 

Security, Services & Support
HITS Staff

HITS publishes 2017-18 Year in Review


This month marks two years since Health Information Technology & Services formed. To celebrate its anniversary, HITS published a Year in Review, which highlights the organization’s major accomplishments, measures the breadth and impact of Health IT, and introduces inspiring staff who play a key role in advancing the mission of Michigan Medicine through technology.

Clinical, Education, Research, Security, Services & Support
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Introducing Michigan Research Experts: Find collaborators and funding


In support of the newly improved Michigan Research Experts, several HITS teams worked for months with the Office of Research (OoR) and a new vendor. HITS lent its expertise in the integration of thirteen databases to create a more powerful experience for researchers. On a day-to-day basis, HITS monitors the back-end functionality, and is continuing work with the OoR on future enhancements. 

Research, Services & Support

Windows 10 coming soon for Windows-based CoreImage PCs


HITS is working closely with the various research divisions within Michigan Medicine to get all Windows-based devices upgraded to Windows 10 by the end of calendar year 2019. This will ensure that our computing environment will remain current and supported, with all the updates and security patches necessary.

Research, Security, Services & Support

Device rationalization is underway


Many faculty and staff may already be aware of the device rationalization mandate in progress — a request from Michigan Medicine’s executive vice president for medical affairs to identify a minimum five percent reduction in the number of “CoreImage” general compute devices (desktops and laptops) used within the organization.

Security, Services & Support

HITS “Help Me Now” walk-in centers to close at 12 noon on Friday, September 14


All three Health Information Technology & Services (HITS) “Help Me Now” walk-in centers will close at 12 noon on Friday, September 14 for a staff recognition event  – and will reopen, as usual, at 8 a.m. on Monday, September 17.

If you need assistance during this period, you can reach HITS as follows:

   Click: Online customer service portal
   Call: HITS Service Desk, 24/7, at 734-936-8000

Services & Support
phishing icon

Phishing mitigation: Microsoft Exchange change coming to better identify external emails


Due to an increased number of phishing attempts at Michigan Medicine and health systems across the nation, Microsoft Exchange will be configured to better identify emails that originate outside of U-M when they include an attachment or web link. This will help to better identify valid internal emails vs. fraudulent emails that appear to be sent from an internal source.

BCSC exterior shot

A bright start: Brighton Center for Specialty Care now open


HITS staff had an integral role in opening Michigan Medicine's newest health center. The state-of-the-art facility provides patients with the same high level of care they have come to expect in Ann Arbor, but closer to where they live in Livingston County.

woman on bed with laptop

Virtual visits provide patients with care from the comfort of their homes


This wasn’t how Terri wanted to spend her weekend. 

It was Friday night when she first started noticing signs of a urinary tract infection. She had a busy schedule, and now this recurring condition was threatening to derail her plans. Hoping for quick relief, Terri signed into and initiated an eVisit by answering a series of questions about her symptoms, similar to those she would be asked during an office visit.

A group of people stands behind several backpacks that are full of school supplies.

ITS v. HITS Backpack Challenge has its winner: the kids!


A friendly challenge ITS issued to HITS this summer became a huge win for local school children! The goal was donate 100 backpacks filled with school supplies. The challenge results far exceeded the goal, resulting in 160 fully loaded backpacks for local grade and middle school students.

Services & Support