Health Information Technology & Services (HITS) continues to migrate Windows devices throughout Michigan Medicine on a rolling basis, location by location, with great success
Team members from Information and Technology Services (ITS) and Health Information Technology & Services (HITS) worked together for 18 months to simplify, improve, and make more secure the various ways we obtain and use accounts across the enterprise to access U-M services.
New functionality and enhancements will be made this fall to Michigan Medicine’s Electronic Health Record, MiChart, as part of the organization’s commitment to stay current and improve efficiency.
The ongoing upgrade to the Citrix Receiver on those devices where it is not yet installed, may be extended past the August 3 date previously communicated. Citrix Receiver is used to access MiChart and other secure applications.
Phishing attacks, data breaches, and identity theft have become common issues plaguing organizations the world over, including health systems and universities. I’m writing to ask for your support in better securing U-M’s data and digital assets, as well as your own personal information.
With U-M Google collaboration tools — including Google Docs, Google Slides, Google Sheets and Google Forms — you can create documents, spreadsheets, presentations, questionnaires and more while collaborating with colleagues in real time, provided your work doesn’t include protected health information (PHI) or certain other types of sensitive, regulated data.
As part of a larger effort to improve the way we deliver customer service, HITS has retired its legacy “msishelp” and “mcitservicedesk” support email addresses, effective Wednesday, July 25.
One of the many benefits of working for Michigan Medicine is access to a free, secure high-speed internet connection. However, Health Information Technology & Services has determined that almost 30 percent of employees are connecting to the MGuest wireless network by default.
Each year, HITS receives more than 265,000 service tickets from the Michigan Medicine community requesting help with password resets, new device orders, video conferencing, software installations, and much more. Until recently, tickets were collected in two systems, making it difficult for HITS to obtain a holistic view of the types of requests coming in and to use that data, ultimately, to improve the customer experience.
Campus and HITS have worked together to make it easier to reset a forgotten UMICH (Level-1) password.
Information Assurance has had some reports recently of members of the U-M community seeing a new variation on a old scam—an email claiming that the recipient has viewed pornography and demanding payment (often via crypto-currency like Bitcoin) to keep this from becoming public.
Gray Carper, business systems analyst staff specialist, was recently recognized for his commitment to a positive customer experience.
Melissa Thurber, M.B.A., was recently interviewed about her work on the Software Delivery Team. The Health Information Technology & Services (HITS) project manager began her career in IT working in the digital marketing space. Thurber understands what customers are looking for, making her contributions to healthcare IT all the more impactful.
There has recently been a flurry of fraudulent emails at U-M with subject lines like this: Payroll Notification. The emails direct recipients to a fake Weblogin page designed to steal uniqnames and passwords. This is not a new scam, but it continues to trick some people into revealing their password.
On June 27, Health Information Technology & Services (HITS) made a seamless change to the default printer settings on all Windows devices that print to the Xerox multifunction printers used throughout Michigan Medicine. The settings were changed to print in black and white by default, rather than in color.
Please be advised, all three Health Information Technology & Services (HITS) “Help Me Now” walk-in centers will close at 5 p.m. on Tuesday, July 3, and will reopen at 8 a.m. on Thursday, July 5.
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If your device goes off the Michigan Medicine network for an extended period of time - vacation, maternity leave, medical leave, e.g. - and does not run maintenance, it will not be kept up-to-date, and it could be vulnerable to security risks.
Michigan Medicine CIO Dr. Andrew Rosenberg will be a featured speaker at the Becker's Health IT + Revenue Cycle 2018 Conference on September 21 in Chicago. His keynote presentation will be "Targeted Digital Transformation in Healthcare: Lessons Learned from Where Medical 'Rounds' Began."
Connie Yoanides, MiChart ambulatory application coordinator, was recently commended for her outstanding work.
Please be aware that cryptocurrency mining (outside of faculty-approved research and coursework) is a violation of U-M policy, potentially illegal, and an inappropriate use of university resources.
The University of Michigan IT Security Community has been seeing a flurry of fraudulent emails recently.
A cross-university working group has been working for months to prepare U-M for the General Data Protection Regulation (GDPR), which took effect on May 25.
More than 1,500 gamers from all over the world participated in person and online in a momentous weekend fundraising event held at the EMU Convocation Center in April.