Windows 10 is on a roll!


Health Information Technology & Services (HITS) continues to migrate Windows devices throughout Michigan Medicine on a rolling basis, location by location, with great success

Services & Support

Enterprise Identity and Access Management Program closes on a high note


Team members from Information and Technology Services (ITS) and Health Information Technology & Services (HITS) worked together for 18 months to simplify, improve, and make more secure the various ways we obtain and use accounts across the enterprise to access U-M services.   

Clinical, Education, Research, Security, Services & Support

MiChart upgrade coming in October


New functionality and enhancements will be made this fall to Michigan Medicine’s Electronic Health Record, MiChart, as part of the organization’s commitment to stay current and improve efficiency.


MiChart Citrix Receiver upgrade may be extended


The ongoing upgrade to the Citrix Receiver on those devices where it is not yet installed, may be extended past the August 3 date previously communicated. Citrix Receiver is used to access MiChart and other secure applications. 

Security, Services & Support
Duo logo

Two-factor authentication (Duo) mandatory beginning October 10


Phishing attacks, data breaches, and identity theft have become common issues plaguing organizations the world over, including health systems and universities. I’m writing to ask for your support in better securing U-M’s data and digital assets, as well as your own personal information.


Using U-M Google collaboration tools at Michigan Medicine


With U-M Google collaboration tools — including Google Docs, Google Slides, Google Sheets and Google Forms — you can create documents, spreadsheets, presentations, questionnaires and more while collaborating with colleagues in real time, provided your work doesn’t include protected health information (PHI) or certain other types of sensitive, regulated data. 

Security, Services & Support

HITS “help” email addresses no longer active; users should “Click, Call, or “Visit,” instead


As part of a larger effort to improve the way we deliver customer service, HITS has retired its legacy “msishelp” and “mcitservicedesk” support email addresses, effective Wednesday, July 25.

Services & Support
MGuest is for Guests

WiFi Options for Employees


One of the many benefits of working for Michigan Medicine is access to a free, secure high-speed internet connection. However, Health Information Technology & Services has determined that almost 30 percent of employees are connecting to the MGuest wireless network by default.

Security, Services & Support
Desktop Support Agents

HITS uses data to improve customer service and communication


Each year, HITS receives more than 265,000 service tickets from the Michigan Medicine community requesting help with password resets, new device orders, video conferencing, software installations, and much more. Until recently, tickets were collected in two systems, making it difficult for HITS to obtain a holistic view of the types of requests coming in and to use that data, ultimately, to improve the customer experience.

Services & Support
account screen

Users to be prompted for UMICH account recovery info


Campus and HITS have worked together to make it easier to reset a forgotten UMICH (Level-1) password.

Security, Services & Support

IA Notice: New variation of old extortion email scam reported


Information Assurance has had some reports recently of members of the U-M community seeing a new variation on a old scam—an email claiming that the recipient has viewed pornography and demanding payment (often via crypto-currency like Bitcoin) to keep this from becoming public. 

Security, Services & Support
A decorative image that reads "Making a Difference: Be Inspired."

Making a Difference: July 2018 Highlights


Gray Carper, business systems analyst staff specialist, was recently recognized for his commitment to a positive customer experience.

Services & Support
A picture of a woman standing outside. She is smiling.

Profiles in IT: Melissa Thurber—project manager, customer advocate


Melissa Thurber, M.B.A., was recently interviewed about her work on the Software Delivery Team. The Health Information Technology & Services (HITS) project manager began her career in IT working in the digital marketing space. Thurber understands what customers are looking for, making her contributions to healthcare IT all the more impactful.

Services & Support

Beware of fraudulent payroll notification emails


There has recently been a flurry of fraudulent emails at U-M with subject lines like this: Payroll Notification. The emails direct recipients to a fake Weblogin page designed to steal uniqnames and passwords. This is not a new scam, but it continues to trick some people into revealing their password.

Security, Services & Support

Printer default settings changed from color to black & white


On June 27, Health Information Technology & Services (HITS) made a seamless change to the default printer settings on all Windows devices that print to the Xerox multifunction printers used throughout Michigan Medicine. The settings were changed to print in black and white by default, rather than in color.

Services & Support
An industrial scene with text overlaid reading "sorry, we're closed"

HITS ‘Help Me Now’ walk-up sites to close for Independence Day (July 4)


Please be advised, all three Health Information Technology & Services (HITS) “Help Me Now” walk-in centers will close at 5 p.m. on Tuesday, July 3, and will reopen at 8 a.m. on Thursday, July 5.

Services & Support
A decorative image showing four silhouettes of people standing next to a padlock.

Learn about GDPR at an open forum July 26


You and all members of the U-M community are invited to a General Data Protection Regulation (GDPR) Open Forum to learn more about U-M's approach to GDPR compliance.

Security, Services & Support
Three employees smile for the camera before the event started.

HITS supports research innovation at Cores Technology & Services Showcase


The latest technologies and services available in biomedical research, all in one place.

Research, Services & Support
ethernet cable

New HITS 30-day network policy


If your device goes off the Michigan Medicine network for an extended period of time - vacation, maternity leave, medical leave, e.g. - and does not run maintenance, it will not be kept up-to-date, and it could be vulnerable to security risks.

Security, Services & Support
Andrew Rosenberg, MD

CIO Andrew Rosenberg featured as keynote at Health IT + Revenue Cycle conference


Michigan Medicine CIO Dr. Andrew Rosenberg will be a featured speaker at the Becker's Health IT + Revenue Cycle 2018 Conference on September 21 in Chicago. His keynote presentation will be "Targeted Digital Transformation in Healthcare: Lessons Learned from Where Medical 'Rounds' Began."

A decorative image that reads "Making a Difference: Be Inspired."

Making a Difference: May 2018 Highlights


Connie Yoanides, MiChart ambulatory application coordinator, was recently commended for her outstanding work. 

Services & Support

Do not use U-M resources for cryptocurrency mining


Please be aware that cryptocurrency mining (outside of faculty-approved research and coursework) is a violation of U-M policy, potentially illegal, and an inappropriate use of university resources.

Security, Services & Support

Be vigilant and aware of recent uptick in fraudulent emails


The University of Michigan IT Security Community has been seeing a flurry of fraudulent emails recently.

Security, Services & Support

U-M preparing for GDPR


A cross-university working group has been working for months to prepare U-M for the General Data Protection Regulation (GDPR), which took effect on May 25.

Hundreds played video games in April to raise money for gaming outreach.

$783k raised to support gaming outreach to Mott, others


More than 1,500 gamers from all over the world participated in person and online in a momentous weekend fundraising event held at the EMU Convocation Center in April.

Clinical, Education