IA Alert Update: New info for updating Apache Log4j utility to address zero-day vulnerability


This message is intended for U-M IT staff who are responsible for university servers running the Apache Log4j Java-based logging utility, or running applications that have Log4j embedded.


Issues affecting numerous services, including DUO, VPN, EPCS, VPlaces and others


A Major incident has been declared affecting Duo Multifactor Authentication that is impacting multiple services.


ALERT: Update Apache Log4j utility to address zero-day vulnerability


The information below was sent to U-M IT groups via email on December 10, 2021. It is intended for U-M IT staff who are responsible or university servers running the Apache Log4j Java-based logging utility, or running applications that have Log4j embedded.


Next Next wave of Outlook upgrades re-scheduled to December 13-17


The next wave of account upgrades, which was scheduled to take place this week (December 6-10), has been re-scheduled for NEXT WEEK - DECEMBER 13-17.


Reminder: Outlook account upgrades continue through mid-December


Health Information Technology & Services (HITS) is reminding everyone that Michigan Medicine Outlook account upgrades — which began in early November — will resume today, Nov. 29, and continue in “waves” until mid-December.  

How HITS embraces remote and hybrid collaboration


Employees of Health Information Technology & Services in Michigan Medicine embraced remote work long before the COVID-19 pandemic, with some working from South Carolina, Florida, and even overseas.

Services & Support

ADVISORY: Update Drupal for CKEditor cross-site scripting vulnerability


This message was sent to U-M IT groups on Friday, November 19, 2021. It is intended for U-M IT staff who are responsible for university websites that use the Drupal content management system.


Pager Support at UH South will be limited during Thanksgiving holiday


Pager Support, which is typically available 7 a.m. – 4 p.m. Monday–Friday at the HITS Paging Office (located at the entrance of UH South across from elevator bank 9), will be limited on Thursday, November 25 (Thanksgiving) and Friday, November 26.

CHIME Most Wired logo

Michigan Medicine honored as one of nation's "Most Wired" health care organizations


Michigan Medicine was once again recognized as one of the nation’s “Most Wired” health care organizations by the College of Healthcare Information Management Executives (CHIME).

Clinical, Services & Support

Reminder: New cybersecurity software on CoreImage PCs requires a restart


The cybersecurity software Crowdstrike Falcon is replacing SentinelOne on the majority of CoreImage PCs this week, November 15-19 (kiosk computers were updated in October). 

This change requires a restart to remove SentinelOne from your device. Users will have two opportunities to defer the restart so they can choose an optimal time to do so.

Security, Services & Support

New HPC cost savings announced for Michigan Medicine researchers


Following the rollout of the U-M RCP in September, Michigan Medicine is offering researchers additional cost savings when using high-performance computing resources.

Research, Services & Support

Get ready for a new Outlook! Coming now through mid-December


Between now and mid-December, HITS will upgrade approximately 48,000 Michigan Medicine Outlook accounts from onsite servers to the cloud.

"Own Your Upgrade" Self-serve Microsoft Windows upgrades now underway


Now through January 2022, some (but not all) Michigan Medicine PC users will see notifications requesting them to download and install a required upgrade to their Microsoft Windows operating system.

Services & Support

ADVISORY: Apply Apple security updates for multiple products


This message was sent to U-M IT groups on Wednesday, 10/27/21. It is intended for U-M staff who are responsible for managing or are using any Apple devices, including mobile devices, and it applies to both UM-owned and personally-owned devices.


Decoding Academic IT event on November 10: get help with IT solutions for your research


Did you know HITS’ Academic IT focuses solely on IT solutions for Michigan Medicine’s research and education missions? Join us for our final Zoom session on November 10 to meet our team, ask questions, and learn more about how we can help to advance your research. 


Research, Services & Support

New cybersecurity software coming to Michigan Medicine computers, starting today


HITS began implementing changes to the cybersecurity software on kiosk computers this morning at 3am to mitigate performance issues with MiChart.

Clinical, Security

New look and features improve the Michigan Medicine Help Center experience


Simplified navigation, a refreshed look and feel, and guest login option aim to improve your Michigan Medicine Help Center experience.

Clinical, Education, Research, Services & Support

Fall MiChart Upgrade a success!


The latest system upgrade for MiChart, Michigan Medicine's electronic health record, was successfully completed at 3:55 a.m. on Sunday, October 17.  



image of Andrew Rosenberg, MD

Michigan Medicine CIO named Michigan Healthcare CIO of the Year


Andrew Rosenberg, MD was named the Healthcare CIO of the Year by MichiganCIO. 

Clinical, Education, Research, Security, Services & Support

Final deadline for U-M Box migration is October 31


All access to U-M Box ends November 14.

Clinical, Education, Research, Services & Support

ALERT: Update Apache HTTP server 2.4.49 AND 2.4.50 to fix zero-day vulnerability to fix zero-day vulnerability


This message is intended for U-M IT staff who are responsible for university systems running Apache web server. This is an update to the ITS IA Alert regarding an Apache HTTPS server zero-day vulnerability originally sent on 10-5-21. Since then, we have learned that version 2.4.50 is also vulnerable and needs to be updated as soon as possible.


Updated authentication page design now live on MLearning; Michigan Medicine Help Center


Health Information Technology and Services (HITS) has rolled out a design update to the authentication page for two sites: the Michigan Medicine Help Center and MLearning (retired).

Clinical, Education, Research, Security, Services & Support

New! Access HITS online resources using UMICH or Michigan Medicine credentials


Need IT help fast? Now, any U-M user can access the Michigan Medicine Help Center using their Michigan Medicine (Level-2) or UMICH (Level-1) credentials.

Clinical, Education, Research, Security, Services & Support

Upcoming Outlook upgrades mark next step toward full Microsoft 365 experience


Between now and the end of 2021, HITS will upgrade approximately 48,000 Outlook accounts from onsite servers to the cloud – marking the next major step in making the full Microsoft 365 (M365) experience available to everyone across Michigan Medicine.

Services & Support

Keep an eye on your laptop for swelling batteries


We are working with the Michigan Medicine vendor to identify any issues of swollen or disfigured laptop batteries. In some cases, battery swelling is significant enough to impact the touchpad, keyboard, or outer shell.

Services & Support