BlueJeans Logo

U-M planning to retire BlueJeans videoconferencing May 1


The University of Michigan will retire the BlueJeans videoconferencing platform across all of its campuses by May, as BlueJeans has experienced a significant falloff in use that corresponds with growth of the Zoom platform.

Clinical, Education, Research, Security, Services & Support
SharePoint Online Logo

Michigan Medicine SharePoint upgrade: Learning opportunities, development freeze, community of practice


Michigan Medicine is upgrading its existing Microsoft SharePoint 2016 environment to SharePoint Online, a cloud-based service that will provide new opportunities for teams to share and manage content, knowledge and applications. Pilots and testing are happening now, and HITS plans to introduce SharePoint Online across all of Michigan Medicine beginning in early 2021.

Services & Support

CoreMac v2 users: Do not upgrade to macOS Big Sur


Last week, Apple announced the release of a new operating system, macOS Big Sur (version 11.0), at a press event. Please do not install macOS Big Sur on your Michigan Medicine CoreMac v2 at this time. A known incompatibility may render your Mac unusable if you upgrade.

Clinical, Education, Research

HITS announces the rollout of eduroam across Michigan Medicine; improvements to MWireless-UMHS


Health Information Technology & Services (HITS) is excited to announce changes and improvements to two of its WiFi networks across Michigan Medicine in November.

Clinical, Education, Research, Services & Support

New ERN Trainings Announced for November and December


Throughout November and December 2020, HITS is partnering with LabArchives to offer unique Electronic Research Notebook (ERN) training opportunities to the U-M community.

Education, Research

Clinical Enterprise Imaging (CEI) coming summer of 2021


The current enterprise viewer used for diagnostic images (WebPACS) that launches from MiChart will be replaced next year. Health Information Technology & Services (HITS) plans to deploy the new viewer, Mach7, initially with McKesson in the summer of 2021 and then with the new Sectra PACS in the Fall of 2021.


NOTICE: Ransomware targeting healthcare and public health


Government agencies are warning of an increased and imminent cybercrime threat to U.S. hospitals and healthcare providers. Cybercriminals are targeting the healthcare and public health sector with phishing emails and malware that often leads to ransomware attacks, data theft, and the disruption of healthcare services.


Own Your Upgrade! Self-serve Microsoft Windows upgrades begin Wednesday, November 4


Beginning Wednesday, November 4, and continuing through late February 2021, some (but not all) Michigan Medicine PC users will see notifications requesting them to download and install a required upgrade to their Microsoft Windows operating system.

Services & Support

Fall MiChart upgrade a success!


The latest system upgrade for MiChart, Michigan Medicine's electronic health record, was successfully completed at 2:56 a.m. on Sunday, October 18.  



ALERT: Apply Update for Microsoft SharePoint Vulnerability


The information below was sent to U-M IT groups on October 19, 2020. It is intended for U-M IT staff who are responsible for university servers running Microsoft SharePoint.


ADVISORY: Apply Microsoft Update for "Bad Neighbor" Bug


The information below was sent to U-M IT groups on October 15, 2020. It is intended for U-M IT staff who are responsible for university devices or servers running Windows 10, versions 1709 up to 2004, or Windows Server, versions 1903 to 2004 and version 2019. It is also intended for individuals who use Windows 10 on their own computers.

Andrew Rosenberg, MD

Michigan Medicine CIO Dr. Andrew Rosenberg joins statewide health information network


The Michigan Health Information Network Shared Services named Andrew Rosenberg, MD, CIO of Ann Arbor-based Michigan Medicine, to its board of directors, effective Oct. 20. 


Reminder: Beware of phishing emails


To ensure Michiganders are aware of the continued attempts to obtain their personal information, Michigan Attorney General Dana Nessel is drawing attention to an urgent alert issued by the Michigan Department of Licensing and Regulatory Affairs (LARA). This alert warns residents to beware of phishing emails sent to Michigan licensees by scammers impersonating LARA officials. 

Quality Month image of service desk staff member

Turning chaos into quality: Teams showcase improvements made during pandemic


The COVID-19 pandemic created many challenges — particularly for health care organizations like Michigan Medicine — as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe.

Services & Support

MiChart Upgrade is this Sunday, October 18, 2020


This Sunday, October 18, is the next upgrade for MiChart, the electronic health system for Michigan Medicine.


This will be the second planned upgrade for 2020 with a goal to reduce downtime duration and impact to the organization.


Get ERN training October 26-30 during LabArchives’ Bootcamp


To help users master using the Electronic Research Notebook (ERN), LabArchives is hosting a bootcamp the week of October 26. Sign up for one of three available sessions using the links below.

Education, Research

ALERT: Update Windows Server ASAP for critical Netlogon RPC vulnerability


The information below was sent to U-M IT groups on September 21, 2020. It is intended for U-M IT staff who are responsible for Windows Servers with the domain controller role.

epic corporate logo

Michigan Medicine honored for best practices in electronic medical records


Michigan Medicine was recently recognized by Epic — the software behind MiChart — for achieving continuous improvements in patient outcomes, quality of care, workflow efficiency, and financial performance. Epic awarded Michigan Medicine with Cum Laude status in its Honor Roll Program which comes with a financial grant of $490,000. 

Andrew Rosenberg, MD

The most vital IT investments today are the boring ones: Michigan Medicine CIO on remote work, automation, and data analytics


Michigan Medicine CIO Andrew Rosenberg, MD, is focused on finding methods to sustain the unprecedented level of remote work and clinical care during the pandemic while keeping an eye on the data analytics and IT investments the system will need to drive efficiencies and cost-savings in the future.


New MiChart Video Visit Transition Rescheduled for August 20


Effective Thursday, August 20, all MiChart Video Visits will transition to the new Zoom platform. Most of the video visit connection workflow will remain the same: the patient and provider will still connect via the patient portal or MiChart, but when the visit is launched the Zoom app will open in the background to enable to the visit.


ALERT: Update IE and Windows for vulnerabilities


The information below was sent to U-M IT groups on August 12, 2020. It is intended for U-M IT staff who are responsible for university devices or servers running Microsoft Windows, Windows Server, or Internet Explorer 11. It also applies to individuals who use Windows or Internet Explorer on their own computers.


Citrix Receiver upgrade begins Monday, August 17


From Monday, August 17 through August 27 Citrix Receiver (used to access MiChart) will be upgraded to a new version called Citrix Workspace on all Windows Core devices where it is currently installed.


New MiChart Video Visits Starting August 12


Effective Wednesday, August 12, Zoom will be integrated into MiChart Video Visits.

michigan medicine logo

U.S. News & World Report: Michigan Medicine ranked No. 11 in the U.S. and best in Michigan


Five specialties in adult hospitals ranked in national top 10; nationally recognized for multiple services.


Michigan Medicine’s adult hospitals were ranked best in Michigan and 11th in the nation by U.S. News & World Report “Best Hospitals” rankings for 2020-21. This distinguished honor reflects excellence in patient care.

Fall MiChart System Upgrade Coming October 18, 2020


The next MiChart upgrade is planned for Sunday, October 18, 2020. This will be the second planned upgrade for 2020 with a goal to reduce downtime duration and impact to the organization.