Simplifying online identities at U-M


To make it easier for the U-M community to get the right access to the right IT systems and services at the right time, all four U-M campuses — Ann Arbor, Dearborn, Flint, and Michigan Medicine — have joined forces to coordinate identity and access management processes through the Enterprise Identity and Access Management (EIAM) Program.

Security, Services & Support

Michigan Medicine named among nation’s “Most Wired”


For the third consecutive year, Michigan Medicine has been named one of the nation’s “Most Wired” health systems by Hospitals & Health Networks magazine, a publication of the American Hospital Association. The award recognizes hospitals and health systems that excel in using information technology to advance patient care and population health, protect the privacy and security of patient information, and bring greater efficiency to operations.

Clinical, Services & Support

HITS volunteers upgrade technology at Ronald McDonald House


Over the past three years, a group of volunteers from Health Information Technology & Services — or HITS — has completely upgraded all technology services at the Ronald McDonald House of Ann Arbor (RMH-AA), a valuable resource for thousands of families with children requiring critical and essential medical care.

Clinical, Services & Support
HITS Web Launch Screen Shot

HITS consolidates, improves its online presence


On June 30, Health Information Technology & Services (HITS) launched a new public website:

Services & Support
Skype for Business Coming May 21 through May 25, 2017

Changes coming: Skype for Business is replacing Lync


Health Information Technology & Services — or HITS — will be making changes to Lync, the non-clinical business communication and instant messaging (IM) service used throughout Michigan Medicine.

Services & Support

Update: Recent global ransomware attack


This weekend, a global ransomware attack affected hospitals in the United Kingdom, as well as other organizations around the world. Please be advised that there are no reports of large-scale infections in the U.S. and no reports of any impact to the university or to Michigan Medicine.

Wireless Network Access

Wireless network update a success — what’s next?


On April 27, the Michigan Medicine community came together to achieve a significant goal — namely to ensure that enhanced security protocols were in place on all wireless devices connecting to the mission critical network. More than 20,000 wireless devices connected successfully and securely that first day.  

Enroll in Airwatch Today!

Wireless access changes take effect today


Don’t forget, today is the day Health Information Technology & Services — or HITS — is implementing security changes to the Michigan Medicine internal wireless (UMHS-8021X) network.

Break the Glass security enhancements coming soon to MiChart to protect users and patients.

MiChart security: ‘Break the Glass’ phase 2 coming soon


MiChart teams will be implementing the second and final phase of the “Break the Glass” (BTG) project on Tuesday, April 25. BTG is one of several, new enhancements to the MiChart application and serves the two primary goals of patient and user protection.

HITS Service Desk staff members assisting Michigan Medicine clients.

HITS strengthens service desk capacity to better serve faculty, staff


Providing members of the Michigan Medicine community with seamless and efficient service is a top priority for Health Information Technology & Services, or HITS. To that end, the HITS Service Desk has bolstered its capacity with the goal of shortening wait times and enabling faster, improved service.

Services & Support

Accessing applications from outside network to be easier, more convenient


Health Information Technology & Services, or HITS, is pleased to announce that there will be a simpler, more convenient way for many users to access hosted applications, such as MiChart, from outside the Michigan Medicine network. The changes take effect on Tuesday, April 4.

Services & Support
Image for Enterprise Identity and Access Manager Project

Enterprise IAM program aims to unite university


Imagine a researcher at the School of Dentistry who needs three different U-M accounts to do her daily work; or an LSA administrator who lacks current guidelines on how to request appropriate access for a new hire. Addressing these and other Identity and Access Management challenges are the focus of the newly formed Enterprise Identity and Access Management (EIAM) program.


Wireless network controls in effect April 27


AirWatch is the encryption system required to be installed on all personal mobile devices connecting to the Michigan Medicine wireless network.


Tighter security coming soon for wired and wireless networks


Michigan Medicine is implementing tighter security controls for more than 75,000 devices that use the secure wired or wireless networks to access internal resources.


Improved cellular coverage now available at UH


Good news! Recently, both AT&T and Verizon completed upgrades to their equipment within University Hospital. This will allow for improved cellular coverage on all floors of UH.

Services & Support

Coming March 25: New MiChart functionality replaced teletracking


As part of an ongoing effort to move toward a single-system Electronic Health Record, MiChart teams, in conjunction with operational partners in the Admitting Bed Coordination Center (ABCC), Environmental Services (EVS), and Patient Transportation, are pleased to announce the implementation of a new MiChart functionality to replace the current Teletracking system.

Secure your e-mail to protect patient health information

Reminder: Secure your emails with PHI


All emails containing sensitive information, including patient health information — or PHI — must be secured.


Jointly funded program to coordinate identity management


The Enterprise Identity and Access Management (EIAM) Program, which received joint funding from the U-M Office of the Provost and Michigan Medicine last fall, officially launched in January. DePriest Dockins of Information & Technology Services (ITS) and Nimi Subramanian of Health Information Technology & Services (HITS) co-direct the program, and Vice President for Information Technology and Chief Information Officer Kelli Trosvig is the executive sponsor.

WiFi popup clinics

WiFi Friday pop-up clinics come to Towsley Triangle


To assist the Michigan Medicine community with AirWatch and other wireless network connections, Health Information Technology & Services — or HITS — teams will be offering “pop-up” clinics in the Towsley Triangle area of the hospital on Fridays, beginning this Friday, Jan. 13, from 9 a.m. until 4 p.m.

Services & Support
2016 Learning Catalyst Award Winners

Learning Catalyst Awards


Nominations are now open for the Learning Catalyst Awards!


HITS opening ‘Help Me Now’ site in Towsley


On Jan. 9, Health Information Technology & Services  or HITS  will open a new Help Me Now walk-up support site in the Towsley Center for Continuing Medical Education, located in Room G2413 (near the lobby just inside the building entrance).

Services & Support
2016 Microsoft Outlook upgrade is underway for coreimage devices.

Coming soon: upgrade of Outlook email system


Microsoft Office 2016, including Outlook, has been successfully rolled out to most CoreImage devices throughout the health system.

Services & Support
AirWatch Software Bundle Provides Access to Clinical Apps

AirWatch app bundle adoption a success


Since its roll-out in April 2016, the AirWatch Medical App Bundle – a collection of medically-based applications which allow UMHS employees and medical students access to free clinical information on their mobile devices – has seen significant success in adoption and usage.


Free application bundle offered to UMHS through AirWatch


The Taubman Health Sciences Library, MSIS, UMHS, and U-M Library are making a number of sponsored medical resources available to the UMHS Community.