NOTICE: Ransomware targeting healthcare and public health


Government agencies are warning of an increased and imminent cybercrime threat to U.S. hospitals and healthcare providers. Cybercriminals are targeting the healthcare and public health sector with phishing emails and malware that often leads to ransomware attacks, data theft, and the disruption of healthcare services.


Own Your Upgrade! Self-serve Microsoft Windows upgrades begin Wednesday, November 4


Beginning Wednesday, November 4, and continuing through late February 2021, some (but not all) Michigan Medicine PC users will see notifications requesting them to download and install a required upgrade to their Microsoft Windows operating system.

Services & Support

Fall MiChart upgrade a success!


The latest system upgrade for MiChart, Michigan Medicine's electronic health record, was successfully completed at 2:56 a.m. on Sunday, October 18.  



ALERT: Apply Update for Microsoft SharePoint Vulnerability


The information below was sent to U-M IT groups on October 19, 2020. It is intended for U-M IT staff who are responsible for university servers running Microsoft SharePoint.


ADVISORY: Apply Microsoft Update for "Bad Neighbor" Bug


The information below was sent to U-M IT groups on October 15, 2020. It is intended for U-M IT staff who are responsible for university devices or servers running Windows 10, versions 1709 up to 2004, or Windows Server, versions 1903 to 2004 and version 2019. It is also intended for individuals who use Windows 10 on their own computers.

Andrew Rosenberg, MD

Michigan Medicine CIO Dr. Andrew Rosenberg joins statewide health information network


The Michigan Health Information Network Shared Services named Andrew Rosenberg, MD, CIO of Ann Arbor-based Michigan Medicine, to its board of directors, effective Oct. 20. 


Reminder: Beware of phishing emails


To ensure Michiganders are aware of the continued attempts to obtain their personal information, Michigan Attorney General Dana Nessel is drawing attention to an urgent alert issued by the Michigan Department of Licensing and Regulatory Affairs (LARA). This alert warns residents to beware of phishing emails sent to Michigan licensees by scammers impersonating LARA officials. 

Quality Month image of service desk staff member

Turning chaos into quality: Teams showcase improvements made during pandemic


The COVID-19 pandemic created many challenges — particularly for health care organizations like Michigan Medicine — as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe.

Services & Support

MiChart Upgrade is this Sunday, October 18, 2020


This Sunday, October 18, is the next upgrade for MiChart, the electronic health system for Michigan Medicine.


This will be the second planned upgrade for 2020 with a goal to reduce downtime duration and impact to the organization.


Get ERN training October 26-30 during LabArchives’ Bootcamp


To help users master using the Electronic Research Notebook (ERN), LabArchives is hosting a bootcamp the week of October 26. Sign up for one of three available sessions using the links below.

Education, Research

ALERT: Update Windows Server ASAP for critical Netlogon RPC vulnerability


The information below was sent to U-M IT groups on September 21, 2020. It is intended for U-M IT staff who are responsible for Windows Servers with the domain controller role.

epic corporate logo

Michigan Medicine honored for best practices in electronic medical records


Michigan Medicine was recently recognized by Epic — the software behind MiChart — for achieving continuous improvements in patient outcomes, quality of care, workflow efficiency, and financial performance. Epic awarded Michigan Medicine with Cum Laude status in its Honor Roll Program which comes with a financial grant of $490,000. 

Andrew Rosenberg, MD

The most vital IT investments today are the boring ones: Michigan Medicine CIO on remote work, automation, and data analytics


Michigan Medicine CIO Andrew Rosenberg, MD, is focused on finding methods to sustain the unprecedented level of remote work and clinical care during the pandemic while keeping an eye on the data analytics and IT investments the system will need to drive efficiencies and cost-savings in the future.


New MiChart Video Visit Transition Rescheduled for August 20


Effective Thursday, August 20, all MiChart Video Visits will transition to the new Zoom platform. Most of the video visit connection workflow will remain the same: the patient and provider will still connect via the patient portal or MiChart, but when the visit is launched the Zoom app will open in the background to enable to the visit.


ALERT: Update IE and Windows for vulnerabilities


The information below was sent to U-M IT groups on August 12, 2020. It is intended for U-M IT staff who are responsible for university devices or servers running Microsoft Windows, Windows Server, or Internet Explorer 11. It also applies to individuals who use Windows or Internet Explorer on their own computers.


Citrix Receiver upgrade begins Monday, August 17


From Monday, August 17 through August 27 Citrix Receiver (used to access MiChart) will be upgraded to a new version called Citrix Workspace on all Windows Core devices where it is currently installed.


New MiChart Video Visits Starting August 12


Effective Wednesday, August 12, Zoom will be integrated into MiChart Video Visits.

michigan medicine logo

U.S. News & World Report: Michigan Medicine ranked No. 11 in the U.S. and best in Michigan


Five specialties in adult hospitals ranked in national top 10; nationally recognized for multiple services.


Michigan Medicine’s adult hospitals were ranked best in Michigan and 11th in the nation by U.S. News & World Report “Best Hospitals” rankings for 2020-21. This distinguished honor reflects excellence in patient care.

Fall MiChart System Upgrade Coming October 18, 2020


The next MiChart upgrade is planned for Sunday, October 18, 2020. This will be the second planned upgrade for 2020 with a goal to reduce downtime duration and impact to the organization.


Research Computing Package now easier to use


The Research Computing Package (RCP) received some updates for fiscal year 2021 - making it easier than ever to get started with high-performance computing.


Amid restricted visitor policies, Zoom and FaceTime are a lifeline


It goes without saying that COVID-19 changed many things at Michigan Medicine. One major change has been the restricted hospital visitor policy, significantly limiting the number of people and time visitors can spend with a patient. For clinicians, this has upended patient-family communications, typically conducted face-to-face.

Clinical, Services & Support

ALERT: Apply Microsoft Update for Vulnerability in Windows DNS Server


This information is intended for U-M IT staff who are responsible for Windows Domain Name System (DNS) servers.


NOTICE: Watch for phishing emails impersonating payroll office


A number of people at U-M have reported receiving a phishing email that claims to be from the U-M Payroll Office following up about a payroll error. This is a scam. The emails are not from the Payroll Office.


No U-M "data breach"—U-M user info used on 3rd party sites exposed


A list of U-M usernames and passwords exposed in various past data breaches at non-university sites and services was made publicly available in the last day or so.


NOTICE: Racist emails received at U-M and other universities


Over the weekend (June 20-21, 2020), people at universities across the country, including the University of Michigan, received a racist email that appeared to come from Equity Prime Mortgage, a company based in Atlanta, Georgia. A webform on the company's site was abused in order to send the disturbing emails. The FBI is investigating.